Hp officejet HP driver software won't install past step 1

Just got a new laptop with Windows 8.1 64-bit.  Trying to install my H470 mobile printer on this new pc and was able to download the HP Officejet full feature software and driver, but when I try to install the software, it won't get past step 1 of 8.

Hey @rk3000mem,
Welcome to the HP Support Forums!
I understand that you're not able to install your HP Officejet H470 Mobile Printer on your Windows 8.1 computer. I would like to assist you today with resolving this issue. Now you mention that you're not able to get past step 1 of 8. This would appear to be a driver conflict. There may be a conflict occuring between a program on your Windows 8.1 computer and the print driver. Please follow the steps below to resolve this issue.
Step 1: Uninstall Drivers:
Even though the installation is failing, there is a chance that some software made its way onto your computer. To ensure that we have a nice clean slate to work with, please follow the steps below.
Please disconnect your USB Cable.
Open your Start screen, by clicking on the Windows button on the bottom left hand corner of your computer screen or by selecting the Windows button on the bottom left of your keyboard to the right of the Ctrl button
Once the Start screen opens, type Programs and Features
Click Programs and Features to launch it
Once Programs and Features opens a list of programs installed on your computer will populate
Scroll down the list of programs and look for your HP Officejet. Should you see your HP Officejet, select it and allow it to Uninstall.
Follow any onscreen instructions to complete the uninstall process.
Step 2: Clear the Temp Files:
Open your Start screen again
Type Run and click on Run to launch it
In the Run box type %temp% and click OK
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the temp files. Should a file in the Temp folder still be used, you will automatically get a pop up to 'skip' the item.
Once the Temp files are deleted, please close the folder
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: MSCONFIG:
There is a good chance that a program running in the background on your computer is causing the installation conflict. To resolve this conflict I am going to have you temporarily disable the background programs on your computer.
A background programming running on your computer may be causing interference when trying to reinstall your wireless printer. To ensure that no programs are going to cause issues, I'm going to have you temporarily disable the background programs on your computer.
Open your Start screen again by selecting the Windows button on the bottom left of your computer screen or by selecting the Windows button on the bottom left of your keyboard to the right of the Ctrl button.
Once the Start screen opens type Run. Click Run to open it.
In the Run box type msconfig and click on OK
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Step 4: Reinstall Drivers:
When your computer comes back on, please click here to download the appropriate drivers for your printer
Select the Download button on the top left
When prompted, allow the download to Run
Follow any onscreen prompts to reinstall your printer
If using a USB Cable, do  not plug in the USB Cable until the installer prompts you to
Once the installation is complete, please test printing.
Please respond to this post with the result of your troubleshooting. Should you encounter any further issues, please let me know exactly what step fails and what it is doing (installing driver, loading software, configuring product, etc). I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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