HP OfficeJet J4580 All-in-one not printing the top of page

My HP OfficeJet J4580 has had many problems in the past, but they always have seemed to work themselves out. Currently the issue is that it cuts off the entire top edge of my paper.
I am a college student and it's mandatory that my format and margins are correct, but the printer is cutting off the header completely and most of the top margin. I have tried everything in my power before posting for help. I have reset the printer, restarted the printer, re-installed the printer, tried to do an alignment sheet, etc. but nothing seems to work. I'm at a loss here and would just like to be able to print things without having to go out and buy a new printer because this printer isn't that old.

@syddie101 I was looking at this printer spec online, and I saw the margin specification. Take a look at this page (in the print margin section). 3mm top margin seems to be quite small for many document headers, but just to check, is your top margin less than 3mm?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01430100&tmp_task=prodinfoCategory&cc=us&dlc=en...
If your document top margin is not less than 3mm, are you printing double-sided?
Though I work for HP, I'm speaking for myself and not HP. I'm just trying to help with my limited knowledge
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi,
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Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
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If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
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HP OfficeJet J4580 All-in-one not printing the top of page

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