HP Officejet J4580 Scan Problems

I've been at this for quite some time even chatting with HP for over 10 hours. My scanner for the OfficeJet J4580 will not work on my desktop using Windows XP Media Center Edition Version 2002, Service Pack 3. It will however work using the Dell Latitude Notebook running Windows XP Professional. If I use the scanner camera wizard "the computer cannot detect the scanner" appears. HP document manager says "no scanner found". HP solutions center says "Hp imaging device not found". In working with HP I have done 4 complete uninstall and reinstalls to no avail. The HP Digital imaging Monitor icon appears on the system tray. Under Device Manager - Imaging Device the OfficeJet J4580 appears with an error message "Windows cannot load the device drivers for this hardware.....". I have installed and run the HP Scan Diagnostic Utility and these 3 red errors appear: Yellow Banged Out Dot4 Entries, Registry Mismatch and Scan folder. (The utility cannot fix the problems and says to unistall and reinstall the software, which I've done) Any assistance would be appreciated.

follow these instructions and see what happens:
1. Insert the installation disk you used to install the software on your PC, and open the CD contents from the Autoplay menu or from My Computer.
2. Locate and open the 'util' folder, and then open the 'ccc' folder inside it.
3. Double click on the file 'Uninstall_L2.bat, and unplug the USB cable when asked to. Restart the PC if required also.
4. Restart the installation, and this time, when you're plugging in the USB cable, keep Device Manager open. Once you connect it, make sure that no HP device entries are left with a Yellow '?' of '!' mark. the drivers can be located on the CD. So make sure ALL HP device entries have their drivers.
5. Finish the installation and try to scan.
If that doesnt work, then go back to the CCC folder, and run the Uninstall_L2.bat file first, then Uninstall_L3.bat. Then download the latest version of the software for the printer FROM HERE and try installing it.
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Similar Messages

HP officejet 7410 scan problem

HP Officejet 7410 scan option was working fine till now. When I push 'Scan' botton on printer it comes up with the following message"You need to install or run HP software for this feature". Other functions work ok. Any suggestions woudl be appreciated. Tx

Hi @jerryoz,
Welcome to the HP Forums!
I noticed that you cannot scan with your HP Officejet 7410. I am happy to help!
Some questions for starters:
What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Are you able to make copies with your printer?
In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6700 - scanning problem, "device is busy. please try again later"

I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
When I use the HP Scan and Capture app is comes up with a message "Device is busy. Please try again later". I have installed the full software and also run the HP Print and Scan Doctor and it fails the driver check even after a full restart of both printer and laptop.
I have tried everything wirelessly and also connecting the laptop to the printer via USB and nothing seems to work.
When I try to scan direct from the printer/ scanner to the computer (ie. using the panel on the front of the printer) it recognises the computer but doesn't scan and suggests that the "scan application on the computer is currently in use".
I have McAfee LiveSafe running and also tried switching that off but didn't seem to make any difference.
Any ideas welcome. I really need to scan some things today and this is very frustrating.

Hi,
Please follow this HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Problem Installing HP Officejet J4580 Full Feature Software and Driver

Hallo !
I recently installed a new 2T harddrive and performed a clean install of Windows 7 Home Premium 64-bit on my e-Machine Model ET-1331-g-05w. The clean install of Windows 7, installation of the e-Machine drivers, und 325+ Microsoft Updates was successful. The System is running fine and protected by Kaspersky 2015 Internet Security. Please note this WAS NOT an OS upgrade from Vista to Win7 - just a clean-install of the original Win7 64-bit OS.
After creating an ISO and Full Backup(nothing else has been installed at this point) I wan't to re-install my HP Officejet J4580 All-in-one. I have the original CD but I know that it can only be used on an XP or Vista OS - so I went to the www3.hp.Offical HP Drivers and Support downloaded the Product Installation Software for:
HP Officejet Full Feature Software and Driver
File: OJJ4500_FULL_13.exe
Released: 2014-09-03
Version: 13.0.0
My printer wasn't connected via USB - the install ran for about 30 and when I asked to connect the USB cable the splash screen told me it was finishing the install but then it failed with a message unable to located J4580 Drivers. The install that place the Solution Center, HP Document Manager, and HP Photosmart ICON's on my Desktop - when I opened the Solution Center - it said that it couldn't communicate to the printer. The printer and USB cable work fine on my Vista Desktop, my Vista Business Notbook. and my IBM X40 running WP SP3.
I've also tried running:
1) HP Update Software Utility - hpsetup.exe
2) Hp Print and Scan Doctor - HPPSdr.exe
3) HP Officejet Software and Driver Removal Utility - OJJ4500_Scrubber_13.exe
but the 2nd attempt to re-install failed too.
I then reloaded my clean ISO - and tried the Product Installation Software for the Basic Drivers
HP Officejet Basic Print and Scan Driver
File: OJJ4500_Basic_13.exe
Released: 2014-09-03
Version: 13.0.0
The Basic Drivers worked fine -but I need the Full Driver. I double checked and the WIN 7 64-bit is shown as a supported OS for the Full Driver - any suggestions on how to proceed? I'm wondering if it would be worthwhile installing XP virtual machine and installing the Full Drivers in VM. If I go that route - it creates other issues such as sync'n file from 64-bit to VM, then switching back & forth between VM to process other work, and then the issue of having to scan in VM then sync the folder to 64-bit side.
My System Info is:
System Information report written at: 02/25/15 19:26:49
System Name: DESKTOP-1
[System Summary]
OS Name: Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
System Name: DESKTOP-1
System Manufacturer: eMachines
System Model: ET1331G
System Type: x64-based PC
Processor: AMD Athlon(tm) II X2 250u Processor, 1600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date: AMI P01-A2, 12/10/2009
SMBIOS Version: 2.6
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
Locale: United States
Hardware Abstraction Layer: Version = "6.1.7601.17514"
User Name: DESKTOP-1\Lisa
Time Zone: Eastern Standard Time
Installed Physical Memory (RAM): 4.00 GB
Total Physical Memory: 3.75 GB
Available Physical Memory: 2.28 GB
Total Virtual Memory: 7.50 GB
Available Virtual Memory: 5.50 GB
Page File Space: 3.75 GB
Page File: C:\pagefile.sys
If you require any additional info - just ask. Thanks for any help/advice!
tj

Hello @Tom_Ma,
Welcome to the HP Support Forums!
I would like to assist you today with installing your HP Officejet J4580 All-in-One Printer on your Windows 7 computer. Thank you for including all of the troubleshooting steps you have already attempted and your Operating System details in your post. At this point I am going to run you through some additional troubleshooting steps to get this Officejet successfully installed with the Full Feature driver. Please follow the steps below.
Step 1: Uninstall Drivers:
It is important that we have a nice clean slate to work with for troubleshooting. Therefore, I am going to have you uninstall the existing software on your computer.
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select Uninstall
Follow the onscreen instructions to complete the uninstall of your printer. Once the uninstall is complete, please proceed to the next step.
Step 2: Clear Temp Files:
Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: Unlock System Administrator Account:
There is the potential that there is something within your User Account that may be blocking the drivers from installing properly. Therefore, I am going to have you unlock the hidden System Administrator Account and install your device under there. Then, when you log back into your normal User Account the printer and all Full Feature software should be installed and functional for you. If all goes well, we we 'hide' the System Administrator Account once troubleshooting is complete.
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter
Next, close CMD and restart your computer
When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked
Under the Administrator account download and install the drivers: HP Officejet Full Feature Software and Driver
Please follow the onscreen instructions to complete the installation of your printer
Once the installation is complete, please test printing and scanning to confirm that everything is now working properly.
If everything installs fine, log out of this account and back into your normal User Account. All the Software and Drivers for your product should show installed now on your account.
Under your User Account please test printing and scanning again to confirm that everything is still working.
If everything works fine, you will want to Hide the Administrator account.
Step 4: Hide System Administrator Account:
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:no and hit enter
Next, close CMD and restart your computer
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Computer was updated to windows 7. my hp officejet j4580 all in one will no longer copy or fax.

computer was updated to windows 7. my hp officejet j4580 all in one will no longer copy or fax. Never figured out how to scan. Will print from computer. Warranty expired. Anyone have same issues? Know how to fix? Deleted and reinstalled copier still didn't help. THANKS

you need these:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&cc=us&dlc=en&lc=en&...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

Hp officejet j4580 all-in-one won't print from the internet.

My officejet j4580 all-in-one printer won't print anything I try to print off the internet, nor from microsoft word. I tried reinstalling, but it gets stuck at 94%, and it took almost 3 hours to get to that point. What can I do? My operating system is microsoft vista.
This question was solved.
View Solution.

Hi,
Here are a couple of things to try. I would first start with downloading and running the Print Diagnostic Utility. IF this doesn't clear it up, then try the document on Problems printing from the internet.
Print Diagnostic Utility
Problems Printing from the Internet
See if either of these help.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Scanning problem with HP Photosmart C6180

Since the upgrade to 10.6 my HP C6180 multifunction printer is not working as a scanner from Adobe Acrobat Pro 9
I select from the acrobat menu:
File
CreatePDF
From Scanner
in the "acrobat scan" window Scanner: shows "Please select a device" but there is nothing in the drop down list!
This means that i can not scan a document to PDF from within Adobe Acrobat pro. I can scan through preview but preview does not provide the same features that Acrobat Pro does.
Any Ideas? I have re-installed the adobe software but no joy...

Had scanning problem after uploading Snow Leopard -
This will fix your problem!
Scanning with the software included in Mac OS X 10.6
New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
Preview program
Image Capture program
System Preferences > Print & Fax
Important: After you open the scan interface, it is important to select the correct mode ( Flatbed or Document Feeder ) for the source of the scan image. Your HP All-in-One may have an Automatic Document Feeder (ADF) or a flatbed lid. By default, Document Feeder will be the automatically selected Mode for any devices that have an ADF. You must select Flatbed if you want to scan directly from the glass flatbed and not the Document Feeder.
For more information about Scanning and Image Capture, open the Help menu from Mac OS X 10.6 and type in your question.
Method one: Scan from the Preview application
Click the Apple Preview icon in the dock to open the Preview application.
From the Preview File pull-down menu, choose Import from Scanner .
Choose the HP Photosmart, Officejet, or Deskjet All-in-One.
The scan interface opens. Click Show Details to view settings and options.
Method two: Scan from the Image Capture application
In the Applications folder, select and open Image Capture .
In the list of devices on the left, click your HP All-in-One.
Networked devices appear in the Shared list.
The scan interface opens. Click Show Details to view settings and options.
Method three: Scan from Print & Fax > Printer browser
From the Apple menu, choose System Preferences .
Click Print & Fax .
In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
Click the Scan tab, and then click Open Scanner .
The Printer Browser window appears.
Click the Scan icon at top right of the toolbar to launch scanning.
The scan interface opens. Click Show Details to view settings and options.
Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:
Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
Select your HP printer in the list on the left.
Click the - sign at the bottom of the list to delete the product from the list.
Click the + sign at the bottom of the list to add the product back to the list.
Select your HP printer, and then click Add to create a new print queue.
The next time you open the Printer Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.

Printing Issues with HP Officejet J4580

Howdy
I can not print to my HP Officejet J4580. The printer itself does work as I have run a test on it.
Any data I send appears on the print queue, but that is all. Nothing happens on the printer end. Also, when attempting to scan, using Preview or PDF Pen, no joy either.

Thanks Klaus
I tried that but no joy. Data actually arrives at the print queue and then disappears, as if the job has been completed. However, nothing happens.

How can i scan to a pdf file using hp officejet 4500 scan feature

how can i scan to a pdf file using hp officejet 4500 scan feature. only give a jpg or bit extension

pf1tarac wrote: how can i scan to a pdf file using hp officejet 4500 scan feature. only give a jpg or bit extension
Hello pf1tarac, I don't believe that is possible. In order to create a PDF file, you would need Adobe Acrobat or some other PDF compatible product to save a scan to the PDF format.
There are some free PDF programs available. Here is a link to one of them.
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Please mark Accept As Solution if it solves your problem.

Driver for OfficeJet J4580 Not Working with Windows 7 Professional

I am trying to install the driver on a new Toshiba laptop but the driver keeps failing. I have tried the Basic and Comprehensive drivers. After downloading, I get a prompt to extract the driver, then I get an error message that says the file is corrupt, cannot extract. I get the same error message with both drivers. I am downloading the drivers from the HP website. I am using Windows 7 Professional 64-bit. I do not have the printer plugged in (it's plugged into my very old Windows XP laptop and works fine there). I have left e-mail messages to Support through the HP site and have not gotten an answer. Is this printer just too old for my new computer? Do many of the HP printers have problems with Windows 7? Any assistance is appreciated. Thank you!

Hi @OrdinaryHPUser,
Welcome to the HP Forums!
I noticed that you cannot install the driver for your HP Officejet J4580 on Windows 7. I am happy to help!
Full feature software and drivers, are available for this printer on Windows 7. So the printer is compatible. I would recommend to try the following steps:
Uninstall the software. Uninstalling the Printer Software. (Only if the software is partially installed, otherwise you can skip this step.)
Clean boot the computer. How to perform a clean boot in Windows.
Disable any Antivirus programs. Disable Antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Create a new user account. Managing User Accounts and Logins (Windows 7).
Reinstall using the HP Printer Install Wizard for Windows.
Hope this will solve the issue, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Colors not printing correctly for OfficeJet J4580

Hi,
I have the OfficeJet J4580. I recently changed the tri-color printer cartridge and now my colors aren't printing properly. I just printed some postage for a package and instead of printing black it printed in red. I then tried a different colored word document and the black printed fine, but the colors on the document are blurry and incorrect. I thought maybe it was a bad replacement cartridge so I exchanged it with another brand new one and I'm still having the same problem. Don't know what to do.

Hello timdar,
All right, remove the cartridges and clean the copper plates of the cartridges and the corresponding part in the carriage manually, just in case there's some dirt or ink that is preventing the cartridges and printer to communicate properly. Use a cloth dampened with some water to clean these parts. You can also see if a copy or a test page from the printer itself shows any issues with the colours or the black. If you check the links in the post above you will find how to print the test page and what it should look like.
If a copy and test pages look all right but the prints from your computer still show these issues, make sure that the correct printer is set as the default printer in Printers&Faxes or Devices and Printers. If it is, power cycle the printer and reconnect the USB cable just in case... Last resort would be to reinstall the drivers for the printer, just delete the printer in Printers&Faxes and reconnect the USB cable.
If this doesn't solve it I would suggest that you return the cartridge to where you bought it. When you get a replacement, make sure that it's an original HP cartridge.

HP OfficeJet J4580 All-in-one not printing the top of page

My HP OfficeJet J4580 has had many problems in the past, but they always have seemed to work themselves out. Currently the issue is that it cuts off the entire top edge of my paper.
I am a college student and it's mandatory that my format and margins are correct, but the printer is cutting off the header completely and most of the top margin. I have tried everything in my power before posting for help. I have reset the printer, restarted the printer, re-installed the printer, tried to do an alignment sheet, etc. but nothing seems to work. I'm at a loss here and would just like to be able to print things without having to go out and buy a new printer because this printer isn't that old.

@syddie101 I was looking at this printer spec online, and I saw the margin specification. Take a look at this page (in the print margin section). 3mm top margin seems to be quite small for many document headers, but just to check, is your top margin less than 3mm?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01430100&tmp_task=prodinfoCategory&cc=us&dlc=en...
If your document top margin is not less than 3mm, are you printing double-sided?
Though I work for HP, I'm speaking for myself and not HP. I'm just trying to help with my limited knowledge
**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.**

Connecting my officejet j4580 to my wireless sony laptop

trying to connect my wireless sony laptop with windows 7 system to my officejet j4580 all in one...error message is "no connection. not connected to computer" where am i supposed to plug in my j4580 usb cord? the router or laptop?

Hi,
Based on the following link, your printer ONLY has USB connection therefore you have to connect it to your laptop
http://h10010.www1.hp.com/wwpc/ca/en/sm/WF06b/18972-18972-238444-3328086-3328086-3645081-3645101.htm...
HP ePrint
No
Standard connectivity
1 Hi-Speed USB 2.0
Optional connectivity
None
You have to buy more hardware to be able to put the printer to your home network.
Regards.
BH
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My HP Officejet J4580 printer makes a very loud rat-a-tat noise, then prints fine.

My HP Officejet J4580 printer makes a very loud rat-a-tat noise, then prints fine.

chuckbolotin,
This article should cover the issue you are having. Give the steps a shot and let me know the results:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01931887&cc=us&dlc=en&lc=en
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Officejet J4580 as a network printer

Good day,
I have an Officejet J4580 all in one printer and wanted to use it as a network printer. I got a Homegroup with all my computers and laptops where print sharing is on.
The printer is set up correctly and printed the Windows test page but not any other documents I select to print.
I do know that the printer isn't a true network printer but due to the fact that it printed the Windows test page while being connected to my router and no computer shows me that it's able to.

Hi
Thanks for reporting the issue. HP has the solution to fix the issue with windows 8. Also don't forget to install the hotfix providied by microsoft at the end of the document.
Follow the instructions to resolve your issue
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c04441989
Cheers,
Praba
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

HP Officejet J4580 Scan Problems

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