HP Officejet J4680 won't let me scan, displaying no Scan options selected. How do I go about it? Bob

I am having scanning problems, as the unit displays 'No Scan Options. Refer to Documentation to trouble shoot!

Try the document I linked below. Let me know if it worked.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

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My HP Officejet 4620 all in one printer won't copy or scan, but it will print. When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable". When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy. The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
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Hi,
Before I contact HP support, thougth I would see if anyone here can help.
I have just bought a J4680 all in one. Whenever I send anything to print (from any application), it keeps printing multiple copies until I delete the print job from my PC. Can any one shed any light on this or suggest a solution?
I am running Windows Vista Home Premium 32bit (all updates installed), and the all in one is connected via wi-fi. Have tried switching off firewall (Zonealarm) but same thing happens. Have un-installed and re-installed the printer and software but still the same.
Thanks in advance
Paul
This question was solved.
View Solution.

Just an update after contacting HP tech support, seems to have sorted out the issue.
In case anyone else has a similar problem here is what they suggested. (Four steps, if the first doesn't work, move on to the next)
Step 1: Set number of copies
Pretty self explanatory, make number of copies is set to one. Had obviously already checked this so moved on to next step.
Step 2: Restart the Print Spooler device
1. Open Administrative Tools. - Click system maintenance in control panel, then click administrative tools..
2. Double-click Services.
3. On the User Account Control window, click Continue.
4. Click Print Spooler.
5. Click Stop to stop the Print Spooler.
6. Click Start to restart the Print Spooler.
7. Click OK.
8. Restart the computerDidn't work for me, but others may have more luck.
Step 3: Print directly to the printer
1. In control panel click Hardware and sounds.
2. Right-click the printers icon.
3. Locate and click on HP Officejet J4680 All-in-One Printer icon
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4. Click the Advance tab.
5. Click Print directly to the printer.
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Step 4: Install Alternate DriversThis step did the job, seems strange that I have to use drivers for another printer, surely HP should make sure its drivers work before releasing a product, or if they know these drivers work, why not ship these with the officejet and rename them?
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My unit suddenly refuses to scan a colored document in color. Occasionally it won't print in color unless I print the same article several times. That's gets expensive. It has worked very well for several years.
Thank you!
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@Doaft
Please consider marking the post that solved the issue as 'Accept as Solution' so that others having troubles can find the solution!!
Happy scanning
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet L7680 won't complete a scan. Windows 8.1

I have Dell desktop with Windows 8.1. I recently had to install a new hard drive and reinstall all my software. Prior to that I had Windows 8.0 and my Officejet L7680 printed and scanned just fine. After the new hard drive, it will not complete a scan and the HP scan app gets hung up. I upgraded to 8.1 and installed the proper drivers from HP for Windows 8.1. I've uninstalled and reinstalled the drivers a number of times. I've also used the HP Scrubber to remove all the software twice using Uninstall_L4.bat. No luck. Also tried HP Print & Scan Doctor and even it gets hung up. I'm about to just dump the printer and go get a new one. Since I've owned this printer I've always had issues with the software.

Hi kennyb777,
Welcome back to the Forums, I see it's been a couple of months since you last posted.
I understand that you are getting an error message when trying to scan with you Officejet L7680. I have included a document with detailed trouble shooting steps to take. You may have done some of the steps already, but it is important to perform the steps in the order they are presented.
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00896190
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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View Solution.

Hello CF32,
Welcome to the HP Forums!
I understand you're unable to scan a document using the Deskjet 3520. I will do my best to assist you! I would recommend following this entire HP document on A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning.
Make sure you do run the Print and Scan Doctor, as it could resolve your scanning issue. Also, try enabling the scan to computer setting within the software. The steps are provided from this document. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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HP Officejet J4680 won't let me scan, displaying no Scan options selected. How do I go about it? Bob

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