HP Officejet J4680 won't scan in color anymore. Been great for 2 years

My unit suddenly refuses to scan a colored document in color. Occasionally it won't print in color unless I print the same article several times. That's gets expensive. It has worked very well for several years.
Thank you!
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@Doaft
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Happy scanning
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Sunshyn2005 - I work on behalf of HP

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Hi,
Before I contact HP support, thougth I would see if anyone here can help.
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This question was solved.
View Solution.

Just an update after contacting HP tech support, seems to have sorted out the issue.
In case anyone else has a similar problem here is what they suggested. (Four steps, if the first doesn't work, move on to the next)
Step 1: Set number of copies
Pretty self explanatory, make number of copies is set to one. Had obviously already checked this so moved on to next step.
Step 2: Restart the Print Spooler device
1. Open Administrative Tools. - Click system maintenance in control panel, then click administrative tools..
2. Double-click Services.
3. On the User Account Control window, click Continue.
4. Click Print Spooler.
5. Click Stop to stop the Print Spooler.
6. Click Start to restart the Print Spooler.
7. Click OK.
8. Restart the computerDidn't work for me, but others may have more luck.
Step 3: Print directly to the printer
1. In control panel click Hardware and sounds.
2. Right-click the printers icon.
3. Locate and click on HP Officejet J4680 All-in-One Printer icon
3. Click Properties.
4. Click the Advance tab.
5. Click Print directly to the printer.
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Step 4: Install Alternate DriversThis step did the job, seems strange that I have to use drivers for another printer, surely HP should make sure its drivers work before releasing a product, or if they know these drivers work, why not ship these with the officejet and rename them?
Anyway, just add a new printer from the control panel, choosing the local option and LPT1 as the port, and select the HP 990c from the list as the printer to install. Once installed, right click on the printer within the printers folder and select properties (see previous step). Click the Ports tab, from here change the port to the one set up for the J4680

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This is a new OfficeJet 7500 All-in-One that I have been trying to get set up over the weekend but have run into problems.
First here is the system data:
From the EWS printer information page:
Product name: OfficeJet 7500 E910
Product Model Number: C9309A
Firmware Version: EMP1FN1126AR
From the Wireless Network Test Report printed out Jan 23 2012 9:07 AM:
No problems found. Congratulations on the successful setup of your wireless printer.
Diagnostics Summary
Wireless On: Pass
Wireless Working: Pass
Network Name (SSID) Found: Pass
Security: Pass
Printer Settings Consistent with Wireless Router Settings: Pass
No Filtering: Pass
Connected: Pass
Signal Quality: Excellent
Other networks detected matching your network name (SSID): No
Wireless Networks Detected: 10
Disconnect count total: 32
Disconnect count (last hour): 0
Disconnect count (last 24 hours): 5
Channel: 1
Configuration Summary
[Shows correct network name]
Hardware Address (MAC): [will report if it is needed]
IP Address: [It is static and working--pings are successful]
Configuration Source: Manual
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
The Network Configuration Report concurs with the info above and also shows that the nearest three 802.11 networks are at least five channels away from mine, but the fourth nearest one (with a signal value of -83: mine is -21) is the same as mine (channel 1).
The computer I'm using is a MacBook running OS X 10.6.8
Things I have done:
Confirmed that MAC filtering is disabled.
Tried to figure out the router firewall. As far as I know, it is ordinary, and there are no other firewalls installed anywhere. I don't know how to determine if this is a firewall issue.
Rebooted everything many times, being sure to turn the router back on before the printer.
Uninstalled and reinstalled via USB cable the full driver package downloaded from the HP website.
Assigned the printer a static IP address.
Changed the channel in the router.
Disabled and re-enabled Bonjour.
Searched the forums.
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Rebooting the printer is another workaround I discovered that continues to work, but only for a few moments. If I send a print job right away or a job is waiting in the queue, it will print it right after I turn the printer back on, but then everything goes haywire again. Rebooting the printer with the HP Utility window open produces alternating popup windows reporting attempts to connect to the printer and then reporting that it can't connect. They alternate at a sort of frenzied pace for a minute or so and then the "can't connect" popup stays. After a while, if the HP Utility window stays open, the frenzied popups return .The rest of the time the HP Utility says the printer is not available, even when pings are successful, even when I can access the EWS, and even when the printer is actually printing a job.
I can't seem to figure out what Bonjour is or what it does despite reading about it on the Apple site. Here is how it has been behaving: When I reboot the printer it shows up on the Bonjour list, but when I click on it there, it disappears and a Safari popup says that it can't find that printer server. Disabling Bonjour seemed to change nothing, and re-enabling it seemed to change nothing either.
So that's the data. Thanks in advance to whoever can shed some light.

Hello Sindigirl,
Thanks for the detailed information. And from that information, I can allready see that we are dealing with a intermittent bonjour connection. Bonjour is the protocol that all apple systems work with, they have the option to automatically detect new devices in your network.
From what I can see, you did about everything humanly possible to resolve the issue. If however the router that you used always has worked fine and did not cause any network issue's whatsoever, the giving the router a powercycle should often resolve the issue if it is a bonjour compatible router, if possible, please report the manufactuar of the model that you have and its model number.
For a workaround so that you can at least print you can use the following steps. Please note however, that scanning will not work with the workaround, since this is bonjour dependant.
[1] Go to Apple/sys. pref./Printer and faxing.
[2] Click on the[+] to add a printer
[3] Instead of [Default] in the upper tab, select [IP].
[4] Switch LPD (line printer deamon) to HP Jet Direct Socket.
[5] Fill in the printer IP adress at the the Option [IP]
[6] Leave the printing queue blanc
[7] Rename the printer [Should have the IP adress as name at the moment]
[8] Leave location blanc aswell
[9] Select [Add printer software] If a list pops up, the use the filter to lookup the 7500 driver, if found or allready reported then click add printer.
You can now print without any issue via direct IP printing. Please let us now what router brand and model you got.
Sorry for any typo's.
Kind regards,
van Baardewijk

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HP Officejet J4680 won't let me scan, displaying no Scan options selected. How do I go about it? Bob

I am having scanning problems, as the unit displays 'No Scan Options. Refer to Documentation to trouble shoot!

Try the document I linked below. Let me know if it worked.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

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After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
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Repair disk permissions
Restart the Mac
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R a i n b o w 7000I work on behalf of HP
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HP Officejet J4680 won't scan in color anymore. Been great for 2 years

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