HP OfficeJet J6410 won't install under Windows 8 & Windows 8.1

Recently I made a posting about installing the HP OfficeJet J6410 printer on my daughter's new HP laptop.
Please, before answering my question, I would like to point out to two earlier postings from me.
1. The first posting.
Around april this year (2014) I bought a new laptop for myself (a HP 15 Notebook PC, d081ed). It had Windows 8.1 pre-installed on it. At first I had problems installing the HP OfficeJet J6410 printer. I received a very usefull reply by which I was able to solve the problem.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
2. The second posting.
Almost two weeks ago a bought a second HP laptop (HP Pavilion TouchSmart 11-e000ed) voor my daughter. This laptop had Windows 8 pre-installed on it. I experienced the same problem with the printer and made a posting. Unfortunatelly that didn't resolve the problem. I received no further reactions. The problem is still unsolved.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under...
A. What have I done afterwards?
Afterwards the previous above I first made sure I had all the updates for Windows 8 installed. I've read that in the case of the laptop of my daughter I could upgrade for free to Windows 8.1. So I did that too.
B. Why a second posting?
Since I upgraded to Windows 8.1. I realized my second posting wasn't quite accurate anymore. I realized it could lead to confusion since I now don't have Windows 8 installed on it anymore.
Now here's the strange part.
B.1.
On my own laptop (d081ed, HP 15 Notebook PC) I have the same operating system (Windows 8.1. ) as I now have on the laptop for my daughter (11-e000ed, HP Pavillion Touchsmart)
B.2.
After upgrading I tried the same steps, as described in my first posting, on the laptop for my daughter.
Strangely enough, and although we now both have a HP laptop with exactly the same operating system on it, I can not get the printer installed.
What can be wrong? I tried updating, the scrubber, the packages to solve the C++ redistributable packages... nohting works! And worse!! It seems I somehow made the problem worse...
Why do I think that, and are there things or error-messages that are different than the one I experienced before (with my own laptop, see point 1 above at the beginning of this posting).
B.2.1.
The first thing that is different:
If I want to install the printer, and after it extracted files, checked the system and prepares it for installation, I receive the message:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
This is different than the message (Program: C\Users\IRN\AppData\Local\Temp\7zS28Db\Setup.exe) I experienced with my own laptop (the d081ed).
Note the difference between:
..Temp\7zS0FF0\Setup\de.. (<-- that is the message I get on the laptop of my daughter)
and
..Temp\7zS28Db\Setup.exe (<-- that is the message I had on my own laptop)
B.2.2.
The second thing that is different:
At some point I installed, after upgrading to Windows 8.1, the SP 40669 package. I can't remember having done that on my own laptop.
B.2.3.
On my own laptop I installed the C+++ packages for 2005, 2008 and 2010.
On the one for my daughter I only installed the C+++ package for 2010 (KB2562063, version 10.0.30319 and 10.0.40219, but I don't think that is the problem really, correct my if I'm wrong).
B.2.4.
Before I upgraded to Windows 8.1. I got an error message at rebooting the system (in Dutch
explorer.exe - Toepassingsfout
De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.
Klik op OK als u het programma wilt beëindigen.
And after that the message doesn't wait for your click on OK. It just flashes away very quickly. Since I got that message a couple of times, I did manage to capture it with the camcorder on my mobile phone. In that way I was able to describe you the message as exactly as here above.
I sometimes get the message again, and then not. So it's not consistent. It seems to me the problem there is with explorer.exe and not with the printerproblem, but I'm not sure. Couple of days later, there were new updates for Windows 8.1, which I installed, and the error-message didn't show up again the last few days.
Last request.
I would really appreciate some help with this. The reason I like the printer installed is because of the HP Solution Center. I'm sure my daughter would use it for scanning documents needed for her study and printing activities.
I installed the basic printer for the time being, but only as I temporarily work-around, so she can - at least - print all of her study materials. Scanning, on the other hand, is some differtent then, but that is a known problem with the basic printer driver.
I truly don't understand this problem. We both have an HP laptop, we both have the same operating system now (Windows 8.1) and stil .. on my laptop I managed to install the printer, and on hers not.
Please help me.
(p.s. I do have a HP support Pack for both laptops, and if one thinks that this problem is too complex and would redirect me to HP support ... no offense taken, from my side. But, I really would like to try to solve problem myself at first and would really appreciate your help with it. )

Hello RNRMusicMan,
Glad you're willing to help me out. So Sorry I couldn't send a message earlier. I had a few appointments the last few days and afterwards I had to little time to spend enought time to try to solve te problem.
But o.k, let's continue.
I've followed the steps you mentioned as a second option. I'll describe what I've done.
First I tried the Hp printer install wizzard
No succes
Same error occured …\setup\de.. (at the second fase of the installation program of the printersoftware)
Restarted the system
I used the Scrubber
L4
Error: uninstaller didn't work. Clicked ok
Restart
At restart I got the same error about something with the memory. (In dutch; 'De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.' and please note that 0x5d2c3e01 was this with different numbers etc, but I guess that's just the adress in the memory where the program wants to read/write to)
I continued with cleanboot
Msconfig – services – hide all microsoft services – disable
Startup – system configuration – open task manager
On startup tab in task manager – I disabled each startup item
Closed taskmanager
Startup – system configuration – checked ok box
Restarted
Tried to install again with the OI_AIO_J6400_Full_Win_WW_140_4.exe software I downloaded from the hp website
At ‘systeem wordt voorbereid op installatie’ I got the same error again: ‘C:\Users\Simone\AppData\Local-\Temp\7zS46SD\Setup\de..
After this I followed the steps as described to start up again normally (that is: msconfig, enabling the services again, etc.) and that step went o.k and as aspected, so no problems there.
After that I restarted the system again. I didn't get the message about the problem with the memory again. So I guess that must have been due to the error in the scrubber program.
I really don't understand this. Me and my daughter both have a hp, both the same OS (windows 8.1), and on my laptop I got the printer running and hers not. What can it be? I'm guessing that there most have been something that went wrong then with either the installation with one of the windows 8 or windows 8.a upgrades, or with the upgrading from windows 8 to windows 8.1. Or is that to far fetched? But that just a question I have, trying to understand what went wrong or what could be the cause of this.
So what now? It didn't work.
Update (29-9-14):
Since all the suggested solutions didn't work out I decided to start all over.
One of the reasons I decided to do so, was the following:
I've got an external DVD writer (Samsung, Slim External, model SE-8084D/TSWS) that I needed to use for installation of the HP J6410 CD that came with the printer, since the laptop of my daughter doesn't have a built-in DVD player.
Now here the strange thing! When I use it on my own laptop, it starts the software on the the HP J6410 DVD flawlessly. No problems there! But, when I connect it to the laptop of my daughter, it sees the CD and I can explore the files on it. But, when I try to start HPSetup.exe on it it does ... nothing!! Now that's very stange! Me and my daughter both have a HP laptop, with the same OS. Still it functions normally on my laptop, and on for the one for my daughter it does nothing. Same with the software that you can download from the HP site. It runs on my computer, but gives errors on the one for my daugther. So I guess that was a good reason to decide to start all over again from scratch
This is what I've done so far.
- I made a (full) factory recovery.
- I've installed all the updates for Windows 8.
- After that I upgraded to Windows 8.1 again and installed all of the updates for it as well.
- I removed the antivirus program (Norton Antivirus)
- After that is done I tried to install the printer again.
No success!
But.. I'm convinced I've found out where the problem might lay.
My daughter had c++ 2012 redistributable installed (version 11.0.50727).
My other laptop doesn't. An even older hp laptop (with Windows Vista on it) does neither. On those laptops the printer software ran.
On the new laptop for my daughter it doesn't.
So.. I'm suspecting the problem does not lay in the printer software but in the c++ 2012 redistributable package.
Another difference is that my own laptop had an Intel processor. The one for my daughter has an AMD.
So I am convinced the problem must lay in the C++ 2012 package (maybe combined with the AMD processor? I don't know) and NOT the printer software.
Anyone got any ideas on what to do next?
If so, I thankfully await your answer.

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HP OfficeJet J6410 won't install under Windows 8

Hello to you all,
Two days ago, I bought a new notebook for my daughter. She needs it for her study. It's the HP Pavilion TouchSmart 11-e000ed.
Again, just like the situation I wrote about before in this topic over here (link: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind... the OfficeJet Printer J6410 won't install under Windows 8.
Now this is what I've done before the problem occured:
- I made a username and password for her,
- I activated Windows 8,
- I made a recovery-point,
- I took my external DVD writer, installed Office 2007 Home and Student for her (o.k, I know it's old, but it's very o.k - and legal copy -. for her study, used it myself as well and still do, and never any complaints about that one), and activated it,
After that and restarting the notebook;
- the notebeek activated USB 2.0 (it does that automatically at first use),
- installed XPS2OneNote (to use for Office OneNote 2007),
- installed SaveAsPDF&XPS,
- removed Norton Internet Security (I never use it, I use something else for that purpose, but was - and still am - planning to install that on a later moment),
- I made sure the notebook can access the server we have here at home, and made a share for her.
After that I used the OJ_AIO_J6400_Full_Win_WW_140_408.exe file (Dutch, but I'll translate the text in English).
From this point on I will describe as precisely as possible what happened
- - the program extracts some files, no problems there,
- - when the first screen appears, I pressed 'Install',
- - a bar appears, and after that another pop-up that says tha you must allow all HP processes. I pressed 'Next',
- - system is controlled, and after that one must agree with the licence agreements. I checked the box, and pressed 'Next',
- - the system is prepared for installation and - yes! - there it comes... an error message.
The error message says:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
Please not that this is a different message than the one I got before, as I described in my posting before, (link again: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
Nonehteless, I assumed that, as before, the problem was with the C+++, just like before. That is why I made the following steps:
- I used the OJ_AIO_J6400_140_408_Scrubber program, run L4 4 times.
- I looked for the KB2565063 update, but it isn't there anymore. So, instead, I ran all updates there are until the system said that there are no updates to be found,
- After that I took the old installation disk that came with the OfficeJet J6410 printer, and (tried to) ran hpsetup.exe. It doesn't do a thing! Literally!!
- after that I tried to run the the OJ_AIO_J6400_Full_Win_WW_140_408.exe file again. No success. I got the same error as before (see above, the ..\7zS0FF0\Setup\de.. thing again.
So, what to do now?
Anyone got some helpfull tips for me? I would really appreciate your feedback / help.
Thank you in advance,

Hi again,
No, it didn't work. And, the solution you offered neither.
This is what I've done.
After downloading the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file, I tried to install it.
It failed. I got an error message similar to the one before.
'C:\users\<username of my daughter.\AppData\Local\Temp\7zS57DB\Setup\de.'
I tried to ran the scrubber again, and the CCCUninstaller and tried again.
Same error message occured.
After that I tried to look for the KB2565063 file again. Found it this time and ran the vcredist_x64 file.
I rebooted the system, tried to run the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file again.
Same error message ocuured.
So, after that, I followed the steps you proposed.
Step 2 - searching for hpoins*.dat --> no results found.
Step 3 - searching for hpwins*.dat --> no results found.
Step 4 - I ran the Run Dialog box and typed MSIEXEC /REGSERVER (with AND without the extra space between ('MSIEXEC /REGSERVER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /REGSERVER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /REGSERVER. Check if you typed the name correctly and try again'.
Step 5 - I ran the Run Dialog box and typed MSIEXEC /UNREGISTER (with AND without the extra space between ('MSIEXEC /UNREGISTER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /UNREGISTER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /UNREGISTER. Check if you typed the name correctly and try again'.
So... conclusion: NOTHING worked.
My ideas for a possible solution didn't work, and neither did your ideas for a possible solution.
Reason why I want it to work is because of the HP Solution Center. If I can not install it with the software from the original installation disk, or the software that one can download from the HP site (the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file that is), than I have no HP Solution Center. That would be a pity, for I am sure my daughter would really love the use and ease of the program, and would really use it a lot for her study.
What's next? What else can I try to solve the problem?
Got any more idea's or helpful hints?
Thanks in advance,

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I'm just getting into the Application model in SCCM 2012 R2 and I like what I see so far, but i'm running into an issue. When i set up an Application for WMF 3.0 with a prerequisite of .Net 4.0 and deploy it to a set of test systems that do not have
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However, if i deploy it to systems that have a maintenance window applied, the application recognizes that it needs .Net and WMF 3.0 or just WMF 3.0, but it never actually runs.
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ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_0418fd00-0911-41d8-97f5-d7f04f58bd66/12 :- Title = WMF 3.0, Direct seleted dependencies = ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_4e541fdb-f444-4c5f-91f9-82c358325558/7 title=.Net
4.0,    AppIntentEval   4/24/2014 8:20:19 AM   1768 (0x06E8)
ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_0418fd00-0911-41d8-97f5-d7f04f58bd66/12 :- Current State = NotInstalled, Applicability = Applicable, ResolvedState = Installed, ConfigureState = NotNeeded, Title = WMF 3.0   AppIntentEval
4/24/2014 8:20:19 AM   1768 (0x06E8)
ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_4e541fdb-f444-4c5f-91f9-82c358325558/7 :- Current State = Installed, Applicability = Applicable, ResolvedState = Available, ConfigureState = NotNeeded, Title = .Net 4.0   AppIntentEval
4/24/2014 8:20:19 AM   1768 (0x06E8)
ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/Application_de66c10e-111e-4d68-95a8-5cee3f144081/13 :- Current State = NotInstalled, Applicability = Applicable, ResolvedState = Installed, ConfigureState = NotNeeded, Title = WMF 3.0   AppIntentEval
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Entering ExecQueryAsync for query "select * from CCM_AppDeliveryType where (AppDeliveryTypeId = "ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_4e541fdb-f444-4c5f-91f9-82c358325558" AND Revision = 7)"   AppDiscovery
4/24/2014 8:20:19 AM   2776 (0x0AD8)
    Performing detection of app deployment type .Net 4.0(ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_4e541fdb-f444-4c5f-91f9-82c358325558, revision 7) for system.   AppDiscovery   4/24/2014 8:20:19
AM   2776 (0x0AD8)
+++ Discovered application [AppDT Id: ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_4e541fdb-f444-4c5f-91f9-82c358325558, Revision: 7]   AppDiscovery   4/24/2014 8:20:19 AM   2776 (0x0AD8)
+++ Detected app deployment type .Net 4.0(ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_4e541fdb-f444-4c5f-91f9-82c358325558, revision 7) for system.   AppDiscovery   4/24/2014 8:20:19 AM
2776 (0x0AD8)
Entering ExecQueryAsync for query "select * from CCM_AppDeliveryType where (AppDeliveryTypeId = "ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_0418fd00-0911-41d8-97f5-d7f04f58bd66" AND Revision = 12)"   AppDiscovery
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AM   2508 (0x09CC)
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(0x09CC)
+++ Did not detect app deployment type WMF 3.0(ScopeId_DDF2880D-575F-42D9-A30B-E026F0EFDA4F/DeploymentType_0418fd00-0911-41d8-97f5-d7f04f58bd66, revision 12) for system.   AppDiscovery   4/24/2014 8:20:19 AM
2508 (0x09CC)
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Revision - 12   AppDiscovery   4/24/2014 8:20:20 AM   2508 (0x09CC)
I have a 2 hour maintenance window applied to this system. From the serviceWindowManager.log:
OnIsServiceWindowAvailable called with: Runtime:7200, Type:2   ServiceWindowManager   4/24/2014 8:20:21 AM   1768 (0x06E8)
No Service Windows exist for this type. Will check if the program can run in the All Programs window...   ServiceWindowManager   4/24/2014 8:20:21 AM   1768 (0x06E8)
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08:20:00   ServiceWindowManager   4/24/2014 8:20:21 AM   1768 (0x06E8)
            Duration is 0 days, 02 hours, 00 mins, 00 secs   ServiceWindowManager   4/24/2014 8:20:21 AM   1768 (0x06E8)
FindBiggestMergedTimeWindow called with TimeStart=04/24/14 08:20:21 and TimeEnd=04/24/14 10:20:00   ServiceWindowManager   4/24/2014 8:20:21 AM   1768 (0x06E8)
        Biggest Chainable Service Window for Type=1 not found   ServiceWindowManager   4/24/2014 8:20:21 AM   1768 (0x06E8)
I'm not sure what else to try next and appreciate any help anyone can offer.

Thanks. I checked that setting and i have it set to false, so i don't think that's it.
I've done a little more experimenting. I've changed my maintenance window back to 30 minutes. Prior to the MW opening, i'll run an application evaluation deployment cycle on the system. It will show the system as required WMF 3.0 but since
the MW isn't open, it won't install at the time.
When the MW opens, i'll watch the ServiceWindowManager.log and it sees that it's a 30 minute MW and that the run time is 15 minutes but it still says the program can't run:
ActiveServiceWindow has 1800 seconds left   ServiceWindowManager   4/24/2014 2:20:00 PM   2032 (0x07F0)
Program can run! Setting *canProgramRun to TRUE   ServiceWindowManager   4/24/2014 2:20:00 PM   2032 (0x07F0)
OnIsServiceWindowAvailable called with: Runtime:900, Type:6
ServiceWindowManager   4/24/2014 2:20:00 PM   2032 (0x07F0)
        Biggest Active Service Window for Type=6 not found   ServiceWindowManager   4/24/2014 2:20:00 PM   2032 (0x07F0)
Program cannot Run! Setting *canProgramRun to FALSE   ServiceWindowManager   4/24/2014 2:20:00 PM   2032 (0x07F0)
OnIsServiceWindowAvailable called with: Runtime:900, Type:2   ServiceWindowManager   4/24/2014 2:22:32 PM   816 (0x0330)
If however, i kick off another application evaluation deployment cycle on the system during the open MW, the deployment kicks off right away and finishes.
Program can run! Setting *canProgramRun to TRUE   ServiceWindowManager   4/24/2014 2:22:32 PM   2940 (0x0B7C)
OnIsServiceWindowAvailable called with: Runtime:900, Type:3   ServiceWindowManager   4/24/2014 2:23:49 PM   816 (0x0330)
No Service Windows exist for this type. Will check if the program can run in the All Programs window...   ServiceWindowManager   4/24/2014 2:23:49 PM   816 (0x0330)
        Biggest Active Service Window has ID = {02B82DF5-3360-4BCC-8154-9258F0B856C3} having Starttime=04/24/14 14:20:00   ServiceWindowManager   4/24/2014 2:23:49 PM   816 (0x0330)
            Duration is 0 days, 00 hours, 30 mins, 00 secs   ServiceWindowManager   4/24/2014 2:23:49 PM   816 (0x0330)
ActiveServiceWindow has 1571 seconds left   ServiceWindowManager   4/24/2014 2:23:49 PM   816 (0x0330)
Program can run! Setting *canProgramRun to TRUE   ServiceWindowManager   4/24/2014 2:23:49 PM   816 (0x0330)
This is not the behavior i would expect. I would think that if the client knows it has a pending application deployment that is required, when the MW opened up, it would start the install immediately or close to the beginning of the MW. It shouldn't
need to have an application evaluation deployment cycle kicked off during the MW.

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So I uninstalled MS Office and then reinstalled from the installation disk. But my iMac won't install it; it starts up the installation most of the times (although it sometimes spits out the disk without even trying) but after several tries it keeps telling me that the installation failed because there is no software to install.
So frustrating!
How can I install it anyway? I really need it since all my documents are MS Office.

G@dgetgirl wrote:
Thanks Eric, but I'd already found that procedure and this is exactly what I did. Didn't work, alas. Or rather, it worked alright since I've got no traces of MS OFfice on my Mac anymore. But it still won't install from the installation disk. Below is the error message, in Dutch. It says the installation failed due to an error in the installation program and that I should contact Microsoft.
Pfff.
Everything worked fine under Lion. Should I give up on Mountain Lion and revert back to Lion?
What did Microsoft say?

Hp officejet 7310xi won't install on windows 7

I have an HP Officejet 7310xi Alll-in-One printer & the full function software will not install. I need Solution center for my scanning needs. I have downloaded the installation numerous times & it will Not install.

The full featured driver provided by @Jamieson above does include Solution Center. It sounds to me that you plugged the USB cable into your laptop before installing the drivers. In this case Windows would install a simple print driver, not the full featured driver. I would suggest following the procedure above. Disconnect the USB cable between the printer and laptop before running the installer and do not connect it until instructed to by the installer.
There are also some updates available here that should be applied after the driver is installed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet 7612 won't connect wirelessly since Windows 10 update

Update: I have the IP Address settled. I actually think it isn't a wireless problem... because the blue light is on the wireless symbol on the printer. When I get to the install network printer stage, it takes ages, and then says "unsuccessful network installation" so that is the real problem. Whether that also means the wireless connection between the printer and the computer is not established I am unclear. So hope someone can help Thanks Selene

Hi I am stuck. When I first set up my HP Officejet 7612 on the same computer I am using now, everything went fine. I set the printer to print wirelessly and it worked great. I didn't use the printer for a week. Then I upgraded to the free Windows 10. Was running Windows 8. The computer- laptop is only 7 months old. Today, day two of operating Windows 10, the printer won't print wirelessly. The print window came up as if I was sending a fax, and there was no HP Officejet 7612 in the drop down menu of printers, just the Fax HP Officejet 7612. Problem solving done to date:Deleted HP software off laptop and reinstalled everything. Still on wireless connection.Re-set printer to default settings and re-set up wireless on printer using the wizzard. Still no wireless connection.Rebooted internet. Didn't help.Printed HP Network Configuration Page and noted IPv4 IP Address was different on page one to page two. Tried 'other' IP Address, system told me that definitely was wrong.Retired original IP address - no improvement. In the middle of all this trouble shooting, I realised that the initial IP address that the printer gave me at the very beginning of this problem was one digit different to what it gave me tonight when I sat down to try and fix this issue. I am about to try the this discovered IP address. But if anyone can help, I would really appreciate your assistance. I am just stabing in the dark now. Thank you for your time. Selene

Acrobat XI Pro trial won't install under Yosemite

I've downloaded a trial version of Acrobat XI and launched the installer but I get the spinning wheel after clicking on "Install" and it becomes unresponsive and I have to Force Quit. I don't get an error message. I've just noticed that Adobe Reader won't run now either, so there seems to be an underlying problem with Acrobat-related software. I have InDesign, Illustrator and Photoshop CS5 running perfectly fine. Hopefully someone has an idea! Thanks in advance.
OS X 10.10.2
3.2 GHz Intel Core i5

Hi abc_print,
Please try installing in the root user account and check.
Pls refer: http://support.apple.com/kb/ht1528
Regards,
Rave

Hyper-V won't install on x64 Windows 8.1 Pro

I can't seem to get Hyper-V installed.
I am running Windows 8.1 Pro 64
Steps to reproduce:
1. Add/Remove Features
2. Add Hyper-V, and all subsets
3. Click OK.
4. Click Restart when prompted.
5. Computer will reboot and then work on configuring features. At 91% the computer will stop and display the error message "Unable to add feature..." and then roll back entirely.
Does anyone have any ideas as to the cause and fix?
Thanks,
Daniel

Hi,
Do your computer meet the requirements?
Step 1: Prerequisites
The following prerequisites are required to successfully run Client Hyper-V on Windows 8.1:
Windows 8 Pro or Enterprise
64 bit Operating System
64 bit processor with Second Level Address Translation (SLAT)
4GB system RAM at minimum
BIOS-level Hardware Virtualization support
Check out this - http://blogs.technet.com/b/canitpro/archive/2013/11/05/step-by-step-enabling-hyper-v-for-use-on-windows-8-1.aspx
Please remember to mark the replies as answers if they help and unmark them if they provide no help.
Milton Goh
MCSE, MCSA, MCITP, MOF, ITIL, AIIM SharePoint Specialist
Blog |
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Itunes 9 won't install on my Windows Vista (64 bit)

I had Itunes 7, and my computer tried to update it to Itunes 9. While its downloading, it all of a sudden stops and says, "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." How do I fix this so I can download iTunes?

While its downloading, it all of a sudden stops and says, "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
That one can indicate trouble with your Apple Software Update for Windows.
The following polydorus post is a good place to start with your troubleshooting:
http://discussions.apple.com/thread.jspa?messageID=10363261&#10363261

Itunes 10.5 won't install on my Windows 7 64 bit.

Please Help ! Ive Tried Everything i can think of
Whenever i try to update my itunes to 10.5 i get:
Can Someone PLEASE PLEASE PLEASE help me solve this problem

Yes. Please give us something to go on other than a complete reinstall of Windows 7 (Microsoft's solution to the issue behind this cryptic error).
At least acknowledge that the issue lies with Microsoft and an error in upgrading/installing the Visual C++ 2005/2008/200x Service Pack.
A client would like to install iOS 5 from their common Lenovo X61 laptop, but iTunes 10.5 will not install. I had to reinstall iTunes 10.4.x just to regain access to his media.

ITunes won't install on my windows 7 64 bit PC

I can't seem to get iTunes to install install on my PC. I've tried various versions and none get past the part where Bonjour is installed. I've followed various posts, reset install folder permissions etc, but none of this works.
Please help!
AMD Phenom II (Quad Core) 3.4 GHz
Windows 7 Home Premium

Hello rotgerius
Check out the article below to troubleshoot issues with iTunes installing on your computer.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
-Norm G.

HP OfficeJet J6410 won't install under Windows 8 & Windows 8.1

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