HP Officejet model 6110 all-in-one won't send out fax

I have the subject machine. I have not used it for a year. Ir recently started using it again. The printer and scan works OK. The Fax machine seems to ring on incoming phone calls (I can hear it on the machine). The outgoing fax dials the number for a fax machine OK ( I can hear it). But it does not connect. That is, when I start the fax, I do not hear a dial tone, but it dials out OK. I tried to follow the troubleshooting on your site, but nothing fixed it. Any ideas on what to do? Thanks
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Hi there @awm2
Welcome to the forums
I read about the fax troubles you're having with your Officejet 6110. I understand you have tried some troubleshooting however, I am here to share my suggestions with you as well.
Try this specific troubleshooting guide: Troubleshooting Fax Transmission and Reception Issues
If the fax problems continue, give us a call directly to discuss your options with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Thursday!
R a i n b o w 7000I work on behalf of HP
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HP Officejet 4630 e-All-In-One - Won't complete installation process?

Hello, we are unable to complete the software installation process and keep receiving the message " HP printer installation failure: error 1603(25042)We have unistalled the partial install twice now and reinstalled without the USB cord connected and each time its stops us and says that it's not connecting to the driver. We have Windows XP which to be compatabile so we are not sure what to do? How do I know if it's my hard drive? Thanks

Hi @Patti_C ,
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
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How can I use Active Print on my Ipad and print to my usb connected HP officejet 6110 all in one

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Hi,
HP do not provide any USB connection solution for iOS.
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Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
Any advice appreciated - thank you

Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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RE: HP 6110 all-in-one paper mismatch

My 6110 HP all-in -one won't do anything but tell me that it 'needs an alignment' press 'enter'. When I press "enter' a sheet of blank paper comes out right away and the display says,"paper Mismatch". I have tried all the paper sizes listed, to no avail. I can't get the printer to do anything else. I tried reinstalling the driver disk. too, but no use. Can anyone help me with this problem??

Hello CrossBear,
Welcome to the HP Support Forums.
Regarding the HP Officejet 6110 inquires you have about the USB cable and software, I would like to help. The USB cable needs to be USB 2.0 A-B, they are not product specific.
HP Officejet 6110 All-in-One Printer Drivers is where you can download the software and drivers for your Operating System if available. This printer does not have full feature software for Windows Vista, 7 and 8 for example.
Let me know if this has helped.
Thanks,
JERENDS
I work on behalf of HP
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Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

Upgraded to Windows 8.1 on Pavilion g6. Officejet 4500 Wireless all-in-one still prints but won't scan. Downloaded full feature driver. Installation quit giving error message 'file cannot be found'. Tried 'chat' sessions with no resolution
This question was solved.
View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
2. If that does not work, please try this next troubleshooting document step by step.
Installation issues - The Progress Bar on the Software Installation Stops or Stalls
I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

I have bought a HP OfficeJet 6500A plus All-In-One printer CN557A, which I want to use with ubuntu 10.04 64-bit as a wireless network printer.
Before i bought i checked compatibility on www.hplipopensource.org and www.openprinting.org, and all was in order.
The machine is autodetected and fully functional when connected with a usb cable, but i have not managed to get it to work as a wireless printer.
This is what I did:
I configured the printer on the wireless network (through the printer interface), and it connects. It prints out a "Wireless Network Test Report", and everything works. I can ping to its local ip adress, and access it through the browser. HP eprint also works.
I installed hplip 3.11.10 and dependencies manually. I did this because the default hplip in ubuntu 10.04 did not recognise the device.
I ran 'hp-check', which gave no errors or warnings:
tjoff@mek-403-jakbo-01:~$ hp-check
HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
Distribution:
ubuntu 10.04
Checking Python version...
OK, version 2.6.5 installed
Checking PyQt 4.x version...
OK, version 4.7.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.11.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.11.10
date_time = 2011-11-16 14:30:35
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
| DISCOVERED USB DEVICES |
Device URI Model
hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
erial=CN16F2402Q05JW
| INSTALLED CUPS PRINTER QUEUES |
B-403-271-A4-COLOR2
Type: Unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
B403-271-A4-BW
Type: Unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
HP-Officejet-6500-E710n-z-FAX
Type: Printer
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
Communication status: Good
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USB I/O SETUP |
Checking for permissions of USB attached printers...
HP Device 0x5412 at 002:005:
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
Device node: /dev/bus/usb/002/005
Mode: 0664
| USER GROUPS |
lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
| SUMMARY |
No errors or warnings.
Done.
I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
"Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
and
"The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
There is no ethernet cable plugged in, so i can't remove it. I unplug the USB cable and click 'finish'. This makes the 'hp-setup'-dialog start over again, and the printer has not been installed.
In the terminal i have the following:
tjoff@mek-403-jakbo-01:~$ sudo hp-setup
[sudo] password for tjoff:
HP Linux Imaging and Printing System (ver. 3.11.10)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching on USB bus...
GET /IoMgmt/Adapters HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/IoConfig.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
I then tried to reconnect the printer usb cable and run 'hp-toolbox' and click "Wireless/wifi setup using USB". Now i get the error:
tjoff@mek-403-jakbo-01:~$ hp-toolbox
HP Linux Imaging and Printing System (ver. 3.11.10)
HP Device Manager ver. 15.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.11.10)
Wifi Configuration Utility ver. 1.1
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: Channel write error
error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
Done.
I do not how get past this stage, and any help is welcome.
This question was solved.
View Solution.

A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

HP Officejet Pro L7580 All-In-One printer with Windows 8

I have the HP Officejet Pro L7580 All-In-One printer and want to use it with my new laptop that has Windows 8, but it won't accept the Starter CD (Windows 2000, XP, Vista). Where can I get a free download to use with Windows 8? I can print, but currently can scan.

Hello,
You can download the software for your product from the link provided below, after selecting the appropriate Windows 8 operating system of your computer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=2512008&lc=en&cc=us&dlc=en&lang=en&cc=us
The link also has support videos that provide instructions on downloading and instaling the software.
Although I am an HP employee, when I offer advice on HP Products, I'm speaking for myself and not for HP

HP OfficeJet Pro L7680 all-in-one: Does it have internal stored memory?

Same question as the last post only for a differnet printer model (sorry for what may seem like a duplicate question - I'm just trying to be sure I don't cause myself a headache later).
I have an HP OfficeJet Pro L7680 All-In-One (FAX/Scan/Print/Photo) printer that I'd like to get rid of it. Before I dispose of it, and for security purposes, I'd like to know if there's an internal hard drive that could potentially be storing anything I may have copied, scanned or faxed.

Hello sixmil5, and welcome to the HP Forums, I hope you enjoy your experience! I see you have concerns about the printers internal memory. The memory is automatically reset when the printer power is unplugged, so you should have no issue with personal information being saved. Thank you for posting on the HP Forums and please let me know if you have any other questions.

Hp officejet pro L7590 all-in-one printers - 'door open' message

We have a 1 and 1/2 year old HP Officejet Pro L7590 all-in-one . "Door Open" message would not go away even if all the doors are intact, or after we shut it down and turn it back on after 60 seconds. We could not print, fax nor copy. We talked to HP customer service which no longer support this series. How can we bring our printer back to work?

There are at least three interlock switches that can cause this error. One is on the door that covers the ink cartridges, one is on the top lid (covering the "guts" of the printer) you lift up to service the printheads and the third is on the back duplexer; if you don't have a duplexer, there should be a cover in place. You'll need to check all three to be sure they're in working order.
I know the door covering the ink cartridges has a tendency to break off the little tab that keeps the door closed so that would be the first one I'd check. The top lid that covers the "guts" of the printer also has a small tab that goes into a hole that activates an interlock switch. If that tab is broken off, the switch does not get closed, giving you the error message you see. I've seen this broken off also, usually from closing the cover when misaligned with the receiving hole. If this one is missing, you can ball up a small piece of paper and shove it in the hole to activate the interlock switch.
The 7590 is a great printer. Much better built than the newer models and cheap to operate, IMO. Hope you can get it working again.

HP Officejet Pro L7780 All-In-One printer

I am running Windows 8.1
The printer status OFFLINE.
It has done this in the past and I have been able to correct it by deleting and reinstalling it (at least back when I was running Windows XP and 7. Possibly at that time it was the DHCP issue pointed out in a previous post.
Now however, I can remove it and when I add it back, using Control Panel, Devices and Printers, Add a Printer, it is recognized correctly on the network (shows the IP address I know is in the printer) but when I try to send a test page, I get a pop-up saying it is OFFLINE. When I status it, it confirms it is offline.
There is no indication at the printers display that it is offline and it shows it is communicating with the network.

I can’t give you more than the info in my question about the model of the printer-HP Officejet Pro L7780 All-in-One printer
I had been using this printer for several years and this has happened a few times in that it required me to delete it and reinstall—that just does not work now. This last time was after I had upgraded to Windows 8.1 however I did that several weeks ago and it has worked okay since then…this is the first time it has stopped working on 8.1 however
Running Windows 8.1
I tried connecting via wireless and also switched over to wired lan but got same results (Printer Unavailable)
Used DHCP but get the same with static ip address
Cisco Lynksys E4200 wireless router
Just ultimately get Printer Unavailable when I try to print or status the printer
When I try wireless, I see the wireless icon bright blue like I expect it to

HP 6110 All-in-one not able to do anything but print?

I have just purchased a late 2013 27" iMac with OS X 10.9.2 and I'm trying to get my HP OfficeJet 6110 All-In-One printer working. The issue is that the print function works just fine, but that's it. I haven't been able to get the scanning function working at all. The HP website shows specific instructions on installing the printer via the OS but it doesn't show the ability for the other funtions other than the "Generic PCL Printer" option when I try and install the printer. Does anybody have any fixes for this?

Scan – HP in 10.9
Scan Problems HP - Mavericks

Hp 6110 all-in-one always prints in color on Windows 8

I would like to print some color documents in grayscale. But I am finding that no matter what settings I use in the Print dialog panel, my documents always come out in color. I am in Windows 8.1. For example, in Microsoft Word, if you go to File->Print, the Settings list contains options for which pages to print, one-sided or two-sided, collated, etc., but there is nothing for color vs. grayscale. So, if you then click a "Printer Properties" link, you get the detailed 6110 dialog panel with multiple tabs containing the full range of printer options. Within that, if you select the "Color" tab, you can check the "Print in Grayscale" box. Click "OK" to close the detailed printer dialog, which brings you back to the Microsoft Word printer dialog, where you can then click "Print". Document still comes out in color. I have verified a similar behavior when priting color PDF documents - there is no way to make them come out in grayscale.
I suspect the driver is also not respecting my specification to use "Fast Nornal" print quality.
So, a very clever strategy for HP to sell more ink! Can you please provide a fix?
Thanks

Hi @UsedToWorkInHPL,
Welcome to the HP Forums!
I understand that your HP Officejet 6110 all-in-one always prints in color on Windows 8. I am happy to look into this for you!
According to your printer's specifications found at this website, Printer Specifications for HP Officejet 6100 Printer Series. This printer is only supported for these Operating Systems: Windows 98, Windows 98 SE, Windows 2000, Windows Me, Microsoft(R), Windows XP.
There is no full feature software and drivers for Windows 8.1 for this printer.
One option to try and get around this, is to assign an alternate driver, please see this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by @Shane_R.
Otherwise, I would recommend to please call our phone support at 800-474-6836 for your upgrade options to a printer that has the software and drivers available for Windows 8.1. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP 6110 All-in-One - Software availability

A friend gave me a used HP 6110 All-in-One, but did not include an installation disk or power cable. Where can I download the software? Please give me the link. Can I use any USB power connection cable or is there a product spesific transformer-type power cable available?

Hello CrossBear,
Welcome to the HP Support Forums.
Regarding the HP Officejet 6110 inquires you have about the USB cable and software, I would like to help. The USB cable needs to be USB 2.0 A-B, they are not product specific.
HP Officejet 6110 All-in-One Printer Drivers is where you can download the software and drivers for your Operating System if available. This printer does not have full feature software for Windows Vista, 7 and 8 for example.
Let me know if this has helped.
Thanks,
JERENDS
I work on behalf of HP
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HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

The drivers for this do not seem to work on Windows 8.1. Whilst I can print no problem I cannot access the solution centre from my new laptop and i cannot scan. It gives me the message No scan options refer to device documentation to troubleshoot. It works fine on my old laptop which has Windows XP installed.
NB i have tried installing from your website and when i click on install it runs for a few seconds then sends the error message that it cannot find the file.
Does this mean that the HP Officejet 4500 Desktop All-in-One Printer - G510a is not fully compatible with Windows 8.1. Help please I am getting very frustrated.

Hi amp229,
Welcome to the HP Forums!
I see that your are getting the specified file cannot be found error, during the installation.
Please try the following:
1.) Check that IE pop-up blockers are turned off before downloading the installer. Internet Explorer Pop-up Blocker: frequently asked questions.
Then try the install.
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning". Turn off real-time scanning.
Then try the install.
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Then try the install.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet model 6110 all-in-one won't send out fax

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