HP Officejet Printer 6835 control panel not working

Am trying to set up my new printer (HP Officejet 6835 All-In-One) but the control panel is not working. Followed directions, plugged it in and turned it on but control panel is black. Am I doing something wrong or do I have a faulty printer? Tried turning it off and unplugging with no results. Any help would be appreciated!

Hi @colljerr,
I do not suspect you are doing anything wrong. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If you have the printer connected to a wall outlet and the issue persists, I suggest calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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HP Officejet Printer 6835 control panel not working

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