Hp officejet pro 576 prints but won't scan

Friends, We recently bought and installed an HP Office Jet Pro x576 dw. After initial setup, it seemed to work fine. Shortly afterwards, however, the scanning to computer feature has failed. Here is what I have tried so far: I uninstalled and reinstalled, and it still doesn't work. I'm running Windows 7, 32-bit. I realized that nothing happened when I clicked on HP Officejet Pro X576dw MFP icon, so I looked and observed under Processes in the Windows Task Manager that the S/W starts up for a few seconds, but it exits before any window pops up. I uninstalled ALL of the HP software, and I downloaded and installed "HP Officejet Pro X576dw MFP Full Software Solution" from the HP website. The actual file name was: OJX576_DW_973.exe, and the version number reported in the control panel (in the uninstall menu) is 29.1.973.39397 The install seemed to work fine, but the Printer Assistant software still won't run. After that exercise, I uninstalled all the HP software again, rebooted, ran windows update, rebooted, and reinstalled the latest Full Software Solution from the HP website. The install seems to go fine -- the last menu I see is the one where I enter my zip code, etc. Afterwards, nothing happens when I click on HP Officejet Pro X576dw MFP in the Start menu or doubleclick on the shortcut that the installation placed on the desktop. The MFP won't let me scan to computer (because it says it hasn't been set up), but I can still print to it. We connect to the printer wirelessly. Note that I'm pretty sure this worked a couple of days ago, and I haven't knowingly installed any software since we originally installed the printer about a week ago, nor does any show up in the uninstall menu. After trying the various steps above, I searched this forum and tried this solution (quoted here from another thread): Follow the steps below to check the WIA Service:1. Type services.msc in run or search program and files
2. Scroll down to the WIA Windows Image Acquisition
3. Make sure that this service is running. Click Stop, and then Restart to make sure
4. Restart the computer
Restart the Dependencies services:
1. Click on Start, in Search box type “services” without quotes.
2. Scroll down until you see Windows Image Acquisition (WIA).
3. Double click on it and go to the tab called Dependencies.
4. 2 services should be listed.
5. Exit that window and look for Remote Procedure Call (RPC).
6. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.
7. Go to Shell Hardware Detection and Double click.
8. Set the Start up Type as Manual and hit Apply.
9. You should be able to Start the service by hitting Start.
10. Now you are done and the Twain Manager should be working and not give you an error. This should fix your problem I'm super frustrated at this point and hope that someone out there has a solution. I really need the scan to printer feature to work to take advantage of this awesome machine! Thanks so much,Rita Edit: When I tried to post this, it said invalid HTML was found in the message body and removed.

I will do my best to assist you with getting HP Printer Assistant to open again. You can also post this same information on the HP Enterprise Business Support Forums to get more exposure since this is one of the few Enterprise Officejets. I would like to add there is a firmware update available for this printer that may be of assistance. Here is a document that discusses more about problems with HP Printer Assistance. --HP Printer Assistant Opens with a Script Error or in Notepad--There is a place in this document to download a patch for your computer. Hopefully this will help you get HP Printer Assistant to open. Even though the title is a little different than your actual problem I have had this work before in this instance. Let me know if you get any specific error messages. If you can print and even scan using Windows Fax and Scan or Paint, then that will confirm for me that the software installed, the printer is functioning properly, and that the only problem you have is with this one program. I'm happy to help!

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HP Officejet 4500 will print but won't scan - MAC OS 10.6.8

Hi
We've been using our HP Officejet 4500 for about 3 years with mostly no issues. Recently, we were having some issues. We uninstalled the software and then used Apple Software Update to reinstall. Now the printer works perfectly for printing wirelessly. But scanning is not even an option. I cannot scan from the control panel on the printer. When I go into system preferences, the little printer icon says "Print & Fax", not "Print & Scan" and there is no scanner option to be found once I am in "Print & Fax". I used to have an HP Scan program on my Mac that I could open and scan from there but now that is gone. The HP website tells me to simply use Apple Software Update for drivers and software. Apple Software Update tells me I have everything I need. I have performed "Repair Disk Utility", rebooted, deleted the printer and added it again.
Please help. Thanks.

Hello @Yakbihn ,
Welcome to the HP forums.
I understand that you are having problems scanning with your officejet 4500.
I would like to help.
HP Scan software is not available through Apple Software Update (ASU) for some HP Multifunction Printers.
And as you and I know, The Drivers are not available on HP.com.
There are still ways for you to scan.
The links below are for a laserjet and the other 10.9
The steps will be the same.
HP LaserJet MFP - Scan in OS X 10.9, 10.8, 10.7, or 10.6
Scan from OS X v10.9 Mavericks
Aardvark1
I work on behalf of HP
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Hp officejet 4500 g510n-z prints but won't scan

hp officejet 4500 g510n-z prints ok but won't scan
Windows Vista 32bit one machine
Windows 7 4 machines
Windows XP 2 machines
running on wireless have not tried usb
no IP conflicts
was working last time I used it (month ago)
printer works fine (though I have to cycle power now and then after sleep mode)
latest drivers installed
Ideas anyone?
Thanks
This question was solved.
View Solution.

Hi sdrrmit,
It sounds like the printer didn't get installed correctly in your Windows operating system. Follow the steps below.
Step one: Clear temp directory
On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
Full solution software
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers.
Cleanmgr Disclaimer
14. Download and install the latest version of Adobe flash player
Update Adobe Flash Player
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Since upgrading to Lion, my HP officejet pro 7550 orubts, but will not scan

since upgrading to Lion, my hp officejet 7550 will print fine but won't scan---any suggestions?? I downloaded the drisavers from Apploe,but that didn't solve the issue.

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
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RnRMusicMan
I work on behalf of HP
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Hp officejet pro 8610 prints solid black on scanned pdf and word doc pictures

-HP Officejet Pro 8610
-problem printing scanned pdf document and word doc. photos
-My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

Hey there @TM-10
Welcome to the Community
I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
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R a i n b o w 7000I work on behalf of HP
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Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
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Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

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http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Want-Good-Answers-Ask-Good-Questions/td...
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Hp officejet pro 8600 plus .. won't scan to e-mail

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g; Windows 8
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Hi HelpMsP,
Welcome to the HP Forums.
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Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 8600 plus will print but won't scan.

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Hi AccessRE,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue scanning to the computer over the wireless network. Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please write me back if you are still having issues.
If I don't hear back from you today, I hope you have a great Monday.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Why won't OfficeJet Pro 8500A print Office 2010 Excel Spread Sheets?

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W a t e r b o y 71
I work on behalf of HP

HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

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This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet Pro 8610 Printer Not Printing

I have been using my Officejet Pro for about a week now, and it has been working great! I have set up my e-print, successfully printed from a phone...all wirelessly. Randomly, the printer stopped printing. It is still connected to the network, and I can actually scan documents from the printer direclty to my computer and to my email, it just wont print from my computer to the printer wirelessly anymore. It still works if I connect a USB, but just not wirelessly. I have restarted both my printer and computer, re-configured the wireless settings, and instaled the HP Doctor that stated that it could not find any issues with the printer. I don't get a message or anything, but when I go to the control panel and click on my printer, it says 1 document "error". Help! I work remotely and need a wireless printer due to lack of office space. Any suggestions?

John,
Thanks for your response to my query about printing problems on an HP Officejet Pro K550 printer since upgrading to Mountain Lion. I usually use the Duplex printing on two sides of the paper. I use A4 size paper (am based in UK); if I substantially increase the footer margins I get printing on all pages. Maybe something to do with the way the printer handles the paper in and out for two-sided printing, although you would expect the problem to then be printing on even pages, not odd. Prior to Mountain Lion, there was no problem in printing footers, but this might just be a coincidence, and it might be the printer on the blink.
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Hp officejet pro 576 prints but won't scan

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