HP Officejet Pro 6830 print quality

I have a brand new HP Officejet Pro 6830, I set it up following the instructions and it was working fine for a few days. Then I started getting error messages about the printhead, and messages telling me that I had installed genuine recycled HP ink cartridges and did I want to buy nbew genuine ones. Now I am no longer getting error messages but the print quality is awful, half of it not printing properly. Any suggestions gratefully received. I have tried the sum of my knowledge - switching it off and back on again! Thanks.

Hi @helenincardiff,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 6830 is not printing properly. I am sorry to hear this, but happy to help!
Please take a look through the steps in this print quality guide, Fixing Print Quality Problems for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer ....
Hope this guide resolves your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Similar Messages

Officejet Pro L7590 Print Quality Problems - Black/Yellow Printhead

Officejt Pro L7590 All-In-One
Running on Windows 7 64 bit, USB connected to computer
Approx 2.5 yrs old; has printed 30,000 pages.
Issue: Black/Yellow printhead replaced about 500-1000 pages ago; new unit only tested as "Fair" in diagnostics, even though it was fresh outta the box. Print Quality good.
About two weeks ago, printer refused to print, flashing ambler "!", etc., error message regarding black/yellow printhead.
Ordered replacement ($71 again -- ouch! Whole printer only cost $199 30 months ago).Again, new unit only "fair" in diagnostic (original Cyan/Magenta printhead still reads as "good").
New printhead required much cleaning and aligning, and now prints with large gaps on a regular basis down the page. Talked to tech guy @ Staples where i bought it; his only "helpful" suggestion was that most people just toss the printers the first time the printheads go bad.
Print heads are separately warranted.
My questions:
(1) What else is there that's screwing up my print quality,a nd is it fixable?
(2) Can i get my $ back on the two printheads that didn't fix the printer's problems?

I've included a link below to help you troubleshoot rpint quality issues...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03037&tmp_task=solveCategory&lc=en&dlc=en&cc=...
This document provides some system settings that may help fix the issue.
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

HP Officejet Pro L7590 - print quality issue

We've had a lot of problems with this unit since day one. It simply wouldn't work with our XP computers. Thankfully it does work with our new Windows 7 computer.
The problem I'm having is that I have to clean the printheads at least once, if not twice, before every print job if it hasn't printed anything recently (even an hour or two).
Although we've had the printer for a while, it has hardly been used because it wouldn't work with our previous computers (and I gave up trading emails with HP support because the situation just got worse each time we tried something, not better). The myPrintMileage function says we've printed just over 300 pages (and I can pretty much guarantee that at least 250 of those have been diagnostic pages trying to get it working, not actual print jobs).
The only advice I can find on the troubleshooting page is to replace the printhead/s. Is that really the case? We have already had to replace ink cartridges before we ever got the printer working. If we now have to replace one or both printheads this machine is proving very costly to run. I would be very disappointed to find we had had to replace all four ink cartridges and both printheads before we ever got the machine working properly.
I'd appreciate any feedback you can offer on this please.

I've included a link below to help you troubleshoot rpint quality issues...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03037&tmp_task=solveCategory&lc=en&dlc=en&cc=...
This document provides some system settings that may help fix the issue.
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

Officejet Pro 6830 all in one - screen stuck on "checking for printer updates"

Windows 7 X64 install
I ran through the entire installation process and while the printer will print and will scan - the printer is hung on the message "checking for printer updates" with a red x below that message. I let it set all night and no change. The printer is setup as a wired network connection and can be seen with any of the tools. I have not errors on my system. I have uninstalled the software and reinstalled twice without success. I tried running a firmware update, but the firmware update states that I have the latest firmware rev. I even unplugged the printer and plugged it directly into the wall - n o change. Evertime I startup the printer screen, just hangs on that screen.
Please help.

I have the exact same problem with my new HP Officejet Pro 6830 printer. Please could you provide a solution else I guess it will have to go back to the shop as I only picked it up this afternoon.
Setup went ok and it even managed to print a couple of pages. But next time it started up (with wired ethernet connection) this problem occurred and happens every time ever since. (It is possible to use the printer for printing and scanning via PC, but the whole time its display is showing the "checking for printer updates" message.)
This even happens if the ethernet cable is not connected on startup (meaning the printer cannot be used as a standalone printer / copier either at the moment).
If I press the red cross (which I guess cancels the update searching) then I get a blue screen saying "B871634E" for a second or so, afterwhich I get a black screen with the message "There is a problem with the printer. Turn the printer Off, then On." and cannot do anything else. (The problem is the same after doing a printer off then on - even when following the "hard reset" procedure already mentioned.)
On checking the firmware version via the PC utility (while the printer sits there "checking for printer updates"), the PC utility app reported that the firmware was the latest version.

Officejet Pro 6830 Won't Print!!

Hi,
I have recently purchased an HP Officejet Pro 6830 and after being set up it just doesn't want to print.
I can't print a test page on it's own but with the HP Print and Scan Doctor it prints test pages.
It can't print from any Microsoft Office 2013 Pro Plus software but I can print from the standard Notepad and Acrobat Reader programs.
I have tried everything I could think of!
-Reinstalling Software + Drivers
-Restarting the Printing Spooling service
-Reintalling Microsoft Office
-Deleting other Printers and its drivers
-Updating network driver
-Adding the Printer using the standard microsoft "add a new printer" action
-Running the HP Print and Scan Doctor which found pretty much no issues.
-Disabling my anti-virus and firewall
The printer is connected wirelessly everywhere and it has been setup on other computers in the house and it works fine with them. That's why I haven't returned it!
I'm an IT guy by trade but this thing has made me desperate enough to post a question here!
Any help would be grateful.
Thank You,
Paul

Hello TedWallerstedt,
I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you have the same issue when making a copy as opposed to a print?
Thanks!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 6830 unable to print

I was able to print wirelessly to my Officejet Pro 6830 and all of a sudden I can't do so today. I have performed diagnostics and everything shows up OK. However when I checked the printer job status, nothing shows up.
How do I go about solving this issue?

Hi @VexedHPUser
Perhaps the Microsoft Fix it utility will help;
What it fixes
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your is not the default printer
You receive an error indicating: cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk. User runs win 7 64 bit on a network. Raninstall through setup.exe. Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly. It will not print from any application or even a testpage from the Printer Properties page. If you go to the maintenance application it will print status and test page. If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page. It does not seethe printer. It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk. I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing. I disable the virus protection to do the install so that is not an issue. It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print. I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Officejet Pro 6830 slow to print

My officejet pro 6830 takes over 1.5 minutes to print the first page upon initiating a print job. During this time I hear the printhead adjusting. This seems like a very long time. Is this normal?

Hi @VexedHPUser
Perhaps the Microsoft Fix it utility will help;
What it fixes
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your is not the default printer
You receive an error indicating: cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My new HP officejet pro 6830 crashes when I connect to my Asus RT-N66U router

OfficeJet Pro 6830 crashes when connected to network (Asus RT-N66U router)
I've just taken delivery of an OfficeJet Pro 6830. I've installed the ink cartridges and it seems to be able to print copies and test pages, but I can't get it to connect to my network. Here's what I've tried:
Using the Wireless Setup Wizard
I selected my network from the list and entered my WPA key. It says it's trying to connect, then the following happens:
1. Briefly (for less than a second) a screen pops up showing that it has successfully connected to the network.
2. Briefly (for less than a second) the screen flashes blue with a "power" icon and the text "B8B2A4F8" (which I presume is an error code).
3. The screen display changes to "Printer Error: There is a problem with the printer. Turn the printer Off, then On."
4. After restarting the printer, it complains that it has not been shut down properly.
Any further attempts to connect yield the same results.
Ethernet connection
If I power the printer on while it is connected via an Ethernet cable to my network, after about 10 seconds it crashes as described above (steps 2 and 3) without me doing anything at all.
I did manage to get it to connect to a WiFi hotspot on my mobile phone (and I checked for firmware updates, but unfortunately there were none available), so it seems there's something about my network that the printer doesn't like. I have no idea what that could be, however. Does anyone have any ideas?

Hello Shawnondrums,
Welcome to the HP Forums.
I see that you are having an issue with the printer shutting down when attempting to connect to the wireless network.
A very important step that gets easily over looked is, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is back on, please use the on/off button to do a proper shut down and restart. This will also do a semi power reset on the printer.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 6830 e-all-in-one series

install & setup my hp officejet pro 6830 e-all-in one printer

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 6830 Scanner drivers for Server 2012

Printer: HP Officejet Pro 6830 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
Product Number: E3E02A
Email Address: [edited email by moderator]
Operating System: Windows Server 2012
I have an issue when trying to install the printer and scanner driver on Server 2012. The driver on the website for Server 2012 is 32Bit link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4138&lc=en&cc=za&dlc=en&sw_lang=&product=5390...
And the drivers that came with the printer give the following error: "This computer does not meet the following system requirement(s): The Operating System of this computer is not supported."
Have phoned HP on the support line all they do is give me a different phone number to phone.
Please someone help.

Hi @Mark-active
Although my area of expertise is with consumer products and software, not commerical products such as servers, I do have something that might be helpful; Setting Up the Printer on Windows Server 2003, 2008, or 2012 for HP Officejet Printers.
If the issue you are experiencing persists, I suggest giving us a call. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
I would like to alter the default on the printer to ALWAYS default to A4. Can this be done? I was using the scan option on the printer screen rather than from the computer, where I would have to manually change the paper size every time.
Thank you

Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning Documents From File Center from HP Officejet Pro 6830 Not Working with Twain Driver

I just purchased a HP Officejet Pro 6830 All-In-One printer and planned to use it to scan from Filecenter (Lucion Technologies) using TWAIN driver. The Twain driver for the HP shows up in Filecenter, but the scan produces a blank document. My previous All-In-One printer from Dell (Lexmark) scanned to this software with no issues. Are there any solutions to this issue? Filecenter has different scan modes A and B and Transfer type (Native, Memory and File) and I tried all 6 options and none worked.

Hi @cyclebob ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Installing new HP Officejet Pro 6830 e-All-in-One series

We just installed the HP Officejet Pro 6830 e-All-in-One Series. The screen on the printer does nothing but spin around with the notation that it is "Checking for printer updates". Why is this happening? Like I said, we just set it up and I am turning to this form because I can't find a Support contact phone number. I've turned the printer off and then back on. We've installed, uninstalled, and re-installed. About ready to pack it up and just use our old All-in-One again. Thank you!

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 6830 print quality

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