HP Officejet Pro 7580 networked & not printing via PC or Mac

I have a hp officejet pro 7580 and I'm unable to print. I'm unable to communicate with the printer via Mac or PC. I have added the printer again and downloaded a recent update via the PC. I have restarted the ethernet router and the printer, still not printing. I have had this problem before but it "magically" started printing. Now the communication problem is back and I need help! On the PC (HP Officejet Pro L7500) shows the port in the print que address so it does see it but there is a printing error. I have an iMac (intel) running Mac OS 10.5.4 and a PC running XP Pro We have had the printer for about 3 months and this has happenned twice before. I am able to print an "Self Test Diagnostic Page" from the Mac. But any other document results in a communication error.
The first time I reloaded the software on both computers and it still didn't work then later it worked and later it happenned again and then worked days later.
Now, I've tried a "fixed IP address: 192.168.173; Subnet mask: 255.255.255.0; default gateway 192.168.1.2; Configuration source: manual; DNS Server: 192.168.1.2; Link configuration: 10TX - half (network printing). It was working for awhile.
Now, It is back again communication error (not printing), why is this happenning? Please, please help! Thanks.

Hi,
Follow the link below to solve the issue :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01849855&tmp_task=solveCategory&cc=us&dlc=en&la...
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

Similar Messages

  • New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

    New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk.  User runs win 7 64 bit on a network.  Raninstall through setup.exe.  Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly.  It will not print from any application or even a testpage from the Printer Properties page.  If you go to the maintenance application it will print status and test page.  If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and  Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page.   It does not seethe printer.  It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk.   I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing.   I disable the virus protection to do the install so that is not an issue.  It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print.   I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

    Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
    I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account:  Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

  • HP Officejet 6500 e709 will not print color from my Mac

    My HP Officejet 6500 e709 will not print color from my Mac. I have run test print from the printer and it prints fine.  I have installed new cartriges and run a test page and all is good. the print comad from the mac only prints black

    Hi @bvedder ,
    Thank you for visiting the HP Support Forums and Welcome. Thank you for the detailed message, tells me where to look for a solution for you. I have looked into your issue with the HP Officejet 6500 E709 Printer and not able to print in color with your Mac.
    Here is a document that will show you how to change your Print settings on the Mac. Go to the section Solution four: Check the print settings. Then select the Mac. The Quality should be Normal or Best.
    Hope this helps you print in color.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Officejet Pro 8600 will not print multiple copies

    When I first set up my HP Officejet Pro 8600 I could print multiple copies.  Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages.   I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
    My OS is Window XP Home
    The printer is connected via network.
    I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
    This question was solved.
    View Solution.

    Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
    HP Officejet Pro Full Feature Software and Driver
    How to Assign Alternate Print Drivers in Different Versions of Windows
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Officejet pro 8600 will not print card stock

    I just purchased the Officejet Pro 8600 and cannot print card stock.  I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support.   There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2.  Any suggestions?  I print card stock regularly.

    Hi breannemk,
    Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
    Please reply back with the requested information so we can begin troubleshooting.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP LaserJet Pro m201dw suddenly not printing via ethernet (wired) network using Mac OS 10.10.1

    Hi,
    My brand-new HP LaserJet Pro M201dw is suddenly not cooperating when I go to print using my Mac. I had it set up following the directions which closest matched my OS and it worked perfectly for one week; today suddenly it won't cooperate. The printer is seen on the network. I have deleted and re-installed it from my System Preferences several times. I have rebooted my computer. I cannot seem to get it to work. Even the HP Utility is having difficulty. The HP Utility is suddenly slow and often needs to be force-quit as it hangs when I navigate to other applications (web browser, etc.) while waiting for it to respond to clicks. Most often the HP Utility shows the printer in the status ara as "Device Status: Unknown" and "Supplies: Unknown" which it wasn't having issues with yesterday.
    Can anyone help me troubleshoot this device? Is there better documentation than the basic setup page here on HP? What about adjusting some setting in the printer web page (which I can access) - is the answer in there?
    Thank you.

    Hi @td2243,
    I see that you are having issues printing over the wired network. I would like to help you out with this issue today.
    Try and ping the printer.
    On the Apple menu bar, click Go, then click Applications, then Network Utilities. (you can go to the finder and type in Network Utilities)
    Click on PING from the bar at the top of the window.
    Enter the IP Address of the printer and click Ping.
    Did you get any replies back?
    Repair the Disk Permissions on the Mac:
    Close all applications.
    On the Apple menu bar, click Go, click Applications and then click Utilities.
    Double-click Disk Utility.
    Highlight your hard drive/partition on the left.
    Click Verify and then Repair Disk Permissions.
    Restart the computer..
    Reset the Printing System:
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
    Click the Apple icon and then click System Preferences.
    Click Printers & Scanners.
    Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
    Click OK to confirm the reset.
    Type the correct Name and Password.
    Click OK to reset the printing system.
    Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
    Try printing again.
    Here is some more information on this issue.
    A 'Network Product(s) Not Found' Error Displays for the HP LaserJet Pro M201 and M202 Printer Series...
    How is the printer name listed in Printers and Scanners? You may provide screen shots if you like.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Hp officejet pro 8610 | does not print and cannot connect it wireless

    Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

    Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

  • Officejet Pro 8500A is not printing with Yellow cartridge. Full cartridge and good health ...

    I have an OfficeJet Pro 8500 which is not printing with the Yellow cartridge.  Printing with the Cyan, Magenta, and Black cartridges is fine.  Diagnostics show all cartridges properly installed and having adequate ink supplies.I replaced the Yellow cartridge with a brand new XL cart, but to no avail.  I cleaned the orifice with Isopropyl alcohol and a cotton swab, thinking perhaps there was some dried ink or an impurity there.  The problem still exists.There are no error messages, either via software or at the printer itself.  The printer is out of warranty (imagine that!).I have used HP products for well over 15 years, partly because HP support has been historically excellent.  After reading some of the posts on these forums, it seems that HP has allowed their support quality to diminish - significantly.  I hope that is not the case in real life.Any ideas out there?

    I am having same problem. OfficeJet Pro 8500A Premium.  Not printing with Yellow. First replaced Yellow cartridge with new, then spoke with HP Support yesterday and was told that the Black and Yellow Printhead must need to be replaced, at a cost of $49.  New Printhead arrived today, inserted and still having same issue with YELLOW! So, for the cost of a new Multi-Pack of print cartridges (which had the Yellow I used to replace the low ink), and the new Printhead, I could have purchased a NEW CANNON PRINTER.  I have used HP Products for over 20 years - both professionally (HP Plotters) and at home (always HP Printers, Scanners, Multi-devices, etc.  I am VERY frustrated!

  • HP Officejet Pro K5400 - will NOT print on both sides

    I recently built a new computer and everything is working great, EXCEPT one thing...when trying to print on both sides using Google Chrome, Microsoft Word, or another program it gives me the error message below.  My previous computer had Windows 7 installed as well and my HP Officejet Pro K5400 had no problems  printing on both sides of the paper.  I tried using the Starter CD that came with my printer, but unfortunately since it wasn't for Windows 7 (only for Windows XP and Windows Vista) it will not install it.  I also went to HP's website to downloaded the latest drivers.  I was able to download them, but it hasn't fixed my problem.   By the way, I do have a duplex unit on my prtiner (in case you're wondering).  I'm not sure if my duplex unit still works, or if it's something else.  If there are any solutions that you can give to fix this problem, I would be very appreciative.  The error message is below:
    Automatic Two-Sided Printing Module Missing
    The document has been configured to print using the Automatic Two-Sided Printing Module but the module is not installed in the device.
    The document will be printed one-sided. 

    Hi,
    First remove and re-0attach the duplex accessory at the bak of the printer to enure it is well seated:
    http://support.hp.com/us-en/document/c00845167/
    Next ensure the duplex unit is set as installed within the print driver by entering the  Control Panel > Devices and Printers.
    Right click the printer icon, then click Printer Properties.
    Click the Device Settings tab.
    Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
    Now try printing on both sides and check for any difference.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8610 Will Not Print

    I have a new Officejet Pro 8610 which has been working fine but today it would not print. Everyting else still worked, the printer is detected by USB and all of the cleaning/ alignment procedures work from my PC as normal. Scaning a document worked OK as well. I tried to run a test print from the printer list on windows, this didn't work either. So I uninstalled the supplied software and reinstalled it again, still would not print. At this point I installed the software on my old laptop and connected if by USB again and it worked fine, printed straight away. The only difference in the install was when selecting which additional programmes to install, one said it was already installed even though I had unistalled the software before. That programme was the Product Improvement Study which I can't get rid of. Everytime it is still there. Is this causing my problems and how do I get it off my PC as I am unable to find it anywhere to remove it. Any help would be appreciated.

    no one answered this questio for me or even gave me advice....
    I got it to print from explorer but not chrome .So for some reason it decided to stop printing from chrome all on its on.Not sure how long it ill print from ie but we'll see .thanks for no advice 

  • HP OfficeJet Pro 8500 was not printing.

    HP Officejet Pro 8500
    It started nothing was printed on a paper.  Completely white not even a hint of ink. 
    Ink level were all low.  I bought new black and color cartridges and changed it all out.  I unplugged all wiring for 24 hours.
    I reconnected all wiring.  Reboot.
    Now the printer screen said alignment failed.  Refer to device documentation for details.
    I don't know what to do now.  Help!

    Hello,
    Please click HERE to access the steps that should resolve the issue .
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • Officejet Pro L7590 will not print in black

    I have an All in One Officejet Pro L7590.  When I first got the printer 3 months ago, everything was printing perfectly.  Now, out of nowhere, it will not print in black.  It only prints in color.  I have done all the aligning, printhead cleaning, changing cartridges, etc.  I am at a loss as to what to do.  Has anyone had this problem with this model?  Can anyone help?  Thank you.  

    Thank you so much for responding.  After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also.  The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them.  I changed over to a laser jet.  No printheads needed.  And I have not had any problems so far. Just need to replace the ink cartridges when they run out.  I have the HP Color LaserJet CP1518ni.   

  • HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

    I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail. 

    Hi melissaccss,
    I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet pro 8100 does not print pages in "back to front" sequence

    officejet pro 8100: I cant make it print pages in the sequence last page to first page even tho I have set the default printer preferences to "print back to front"  AND  I have specified "back to front" for the particular print job.
    I am using this 8100 as a WIRELESS printer.
    Yesterday it worked OK.:
    I did NOT turn the printer off over night.
    Today it will only print in first-to-last-page sequence.
    I have tried the following:
    turned printer off; and then on.
    rebooted windows 8.1.
    rebooted the router.
    confirmed that it WILL print in first-to-last-page sequence for each test.
    My test document has 4 pages.

    Hi John , I hope you had a good weekend!
    I just want to verify:
    When you print an 8 page document FRONT TO BACK page 1 comes out on top.
    When you print an 8 page document BACK TO FRONT page 8 comes out on top.
    Is that correct?
    Thanks!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

Maybe you are looking for