HP OfficeJet Pro 8000 A809n print driver

I have a MacBook Pro running OS 10.7.5. For an unexplained reason, I lost the capability to print to the subject HP wireless printer. I opened System Preferences and clicked on Print & Scan. I deleted the driver entry corresponding to this printer and requested to add a new printer . It immediately found the A809n printer (my wife running a MBP with Mountain Lion can print to this printer without problem). I get a message stating:
Setting up 'OfficeJet Pro 8000 A809 [2F3790]...'
Software for this printer is available from Apple.
Would you like to download and install it?
with buttons for Cancel and Download & Install.
When I click Download & Install, I get a screen:
Setting up 'OfficeJet Pro 8000 A809 [2F3790]...'
Finding software
It progresses through about 25% of the % accomplished meter, then stalls. Eventually, I get the message:
Setting up 'OfficeJet Pro 8000 A809 [2F3790]...'
The software for this printer is currently unavailable.
Please contact the printer's manufacturer for the latest software.
Of course, when you go to HP to download a driver for this printer, it directs you to use the OS Print & Scan System Preferences which produces the failure mode described above.
Any ideas?
Thanks in advance.
Bob

You might try rebooting you computer first. Then go to the Apple menu and select Software Update... and if HP Printer Drivers v2.14 is listed, select it and update. If it's not listed, you can manually download and install from here. Afterwards, try adding the printer again.
If the problem persists, you might consider resetting the print system.
HTH

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Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
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Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

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Hey there @tjkalb, I hope you are doing well
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source
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I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
Happy Friday!
R a i n b o w 7000I work on behalf of HP
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HI,
THis looks like a issue with the printer itself as it indeed is a vertical mis. A cartridge issue would cause a horizontal issue. What you can tru is cleaning the carriage rod, the metal bar that you see in the printer, and carefully clean the transparant strip. Do this very carefully as its pretty delicate and if it breaks the unit is ready for trash.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

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Best of Luck!
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Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP OfficeJet Pro 8000 A809n print driver

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