HP Officejet Pro 8000  printer offline

Hello,
This printer has recently been giving me a lot of problems. Whenever I try to use it, all I get is a Printer Offline error. It worked fine the first month or two when I got it, ever since it only works randomly, and thus has become very unreliable when I need it. Is there anyway to fix this? It is hooked up via a usb cable as well. If anyone can help me, it is greatly appreciated.

I am experiencing the same problem. Except I have never gotten mine to work. It prints out diagnostic sheets but will not print when I ask it too (wirelessly). Please help!

Similar Messages

  • HP Officejet Pro 8000 Printer series - A809 Slow Response to Word Print

    Hello,
    When I try to print from a Word Document the HP Officejet Pro 8000 Printer series - A809 Printer takes on average 1:24 to respond and print. When I go into the printer's settings and print a test page the Printer takes about 3 seconds to respond and print the document. The Printer has a Dual Side Printing add on and the optional paper tray.
    Do you know what could cause such a long delay for the printer, especially when it only happens with word and other Microsoft Works Programs?
    -Captain Kemp

    I would also like to add that I am on a Mac OS X Version 10.6.4 with plenty of processing speed and Memory in case that would be useful in helping me

  • No wireless connection to Officejet Pro 8000 printer

    This used to work, though occasionally the connection went down. Now nothing at all. I have Windows 7, trying to connect to an HP Officejet Pro 8000 Wireless printer. Neither has been updated recently as far as I know, and there has been no reason for network or firewall changes that I am aware of.
    The printer will produce its three page report, and everything passes ("No problems found", connected to correct network, etc.). I can connect to the printer via USB and print out fine. I have tried rerunning the connection software; it finds the printer (presumably via the USB connection), but then says:
    "Your computer is unable to communicate with your printer at 192.168.1.73. This may be caused by firewall software. If you are using firewall software, verify that UDP port 427 is unblocked for both inbound and outbound traffic.
    Your PC can not communicate with your printer at address 192.168.1.73. Check all cable connections. Check that the printer, PC and router are powered on and connected to the network."
    My Windows firewall is set to "display a notification" when it blocks something, and that has not happened when the software is trying to connect, so it does not seem to be the firewall (and the software should set that up itself anyway). There are no cable connections - I am connecting wirelessly. Everything is turned on. The PC (192.168.1.67) can connect to the router (192.168.1.254) fine. I have tried pinging the printer from a laptop also on the network, and that fails too.
    I have restarted both the printer and the PC.
    The wireless network has WPA-PSK authentication, but the password has not been changed.
    I have tried running the  HP Print and Scan Doctor. It tell me my computer is connected (thanks, I already knew that) and that to connect the printer I need to run the "wireless setup" software (thanks, I already knew that). So that was a waste of time...
    When do I go from here?

    From what you describe it is possible that the router has a network firewall which is blocking the communication with the printer. I am going to include a image which contains the ports which have to be open on that firewall, you may have to contact the router provider to achieve this. 
    Another thing to note is that sometimes you get better network success through installing the printer with the USB cord and then performing the USB to Wireless setup witch directly borrows the authentication of your computer. 
    Let me know how that goes and I will get right back with you! 
    -Spencer 

  • HP Officejet Pro 8000 Printing Blank Pages Instead Of Data And Also Reorienting Itself

    Hi all
    We have a wireless HP Officejet Pro 8000 in our office (but via cable, not wireless) to a network.  The printer is occasionally printing blank pages instead of say a spreadsheet selected to print. 
    The other issue is that if you say are printing two copies of the same spreadsheet, one prints okay (say landscape) and the second copy, selected at the time of printing, prints it portrait but only part of the left hand side of it and the rest is blank.  Coming out of and going back inthe file usually recitifes this.  But it does it again any time it feels like it.
    We did have an upgrade, where our IT guy took away our desktop boxes and replaced with smaller base units and everything is run from a main server and alsoan upgrade from Windows 2000 to Network.  Problems started after this and the IT guy did update the printer driver.
    Please would anyone be able to assist?  Any help for this frustrating problem gratefully accepted!
    Thanks,
    Saxplayer67

    So the issue with the 8000 printer is periodic print jobs do not come out as you are wanting them. Is that right? This is interesting, just from the point of view that generally speaking issues like this are like a light switch, they are either there or they are not - they usually don't come and go. That being said, we are going to see what we  can do to resolve this. First I am going to recommend that we perform a clean installation of the printer after uninstalling it from the machine. By the way, what is the operating system you are working with - Is it Windows 2000 Network? 
    First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer. 
    In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it. 
    Then follow this link to download the full feature software and drivers for the printer: 
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3762364
    Install that and let me know the result! 
    Have a great day!

  • Officejet pro 8000 printing wonky on magnetic paper

    Hi
    I have an Officejet Pro 8000 and have recently bought some Kodak magnetic paper for it. The paper is 650 gsm and although it prints fine it always comes out wonky. Does anyone know if its technically too thick for the printer? Or any other reason why it could be? And does anyone else use magnetic paper, maybe you could recommend another one?
    Thanks 

    Hi,
    Consumer inkjet printers do not support a Magnetic media
    As you may find by the printer specification, 280 g/m2 is the maximum media weight the printer can handle for Photo Paper, it is definitely not intended to handle such weights..
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Epson Workforce 500 and HP  OfficeJet Pro 8500 - "Printer Offline"

    This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
    After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
    I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
    Disconnected and reconnected all cables between the computer and the printer.
    Switched the USB cable to a different USB port on the computer.
    Restarted the computer and the printer.
    Unplugged and replugged the computer to reset it.
    Checked to confirm that the printer does show up under USB on the System Profiler.
    Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
    Tried to print from various programs with the same result.
    Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
    Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
    Repaired disk permissions several times.
    Reset the printing system under the Printer and Fax area of System Preferences.
    I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
    I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

    HI and Welcome to Apple Discussions...
    Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
    http://support.apple.com/kb/DL930
    Make sure and repair disk permissions after the installation.
    Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
    Always make sure your Mac has sufficient disk space available.
    Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
    Carolyn

  • HP Officejet Pro 8000 printing question

    Looking at printer but trying to get through manual, need to know if printing is reverse collated?  I want to order checks but need to know if they should be stacked reverse order, or regular?  I can't find it in book-  anyone know?
    REALLY appreciate info....

    So the issue with the 8000 printer is periodic print jobs do not come out as you are wanting them. Is that right? This is interesting, just from the point of view that generally speaking issues like this are like a light switch, they are either there or they are not - they usually don't come and go. That being said, we are going to see what we  can do to resolve this. First I am going to recommend that we perform a clean installation of the printer after uninstalling it from the machine. By the way, what is the operating system you are working with - Is it Windows 2000 Network? 
    First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer. 
    In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it. 
    Then follow this link to download the full feature software and drivers for the printer: 
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3762364
    Install that and let me know the result! 
    Have a great day!

  • HP Officejet Pro 8000 Printing

    Today I installed 4 ink cartridges.  Black 940 XL, Yellow XL, Cyan 940 XL, and Magenta 940 XL.  All four were Remanufactured Ink Cartridges.  Replacements for Black C4906AA, Yellow C4909AA,  Magenta C4908AA, and  Cyan 4907AA.
    I was replacing HP Inks  Black C4902A, Yellow C4905A, Magenta C4904A, Cyan C4903A.
    Now all 4 ink lights stay on.    I printed a HP Network Configuration Page.  Sould the lights stay on like this.  They were not on with the old cartridges until I need to replace them.
    Robert Runkle blurob2

    The cartrdiges would show up as low on ink as the HP ink is depleted.  Unless the cartrdiges have been reset the refilled cartrdiges would continue to show low ink levels.  You will need to contact your supplier or replace the cartrdiges.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP OfficeJet Pro 8000 A809 printing line feed page after every job

    I've searched and I have found this is a known issue - that there is supposed to be an update to fix this. I can't find this update anywhere for the HP Officejet Pro 8000 A809. It is connected to the computer via a USB cable. I have tried uninstalling and reinstalling the driver, changing the print heads, doing diagnostics on it, ..., and I still get the line feed page printing after every print job. Help!

    Hey there @tjkalb, I hope you are doing well
    I read your post about how a "line feed" page prints after each print job from your Officejet 8000, running Windows 7. I have some steps and questions for you to try to get started. Afterwards please get back to me with the results and we will go from there if needed.
    1. Does the "line feed" page print after print jobs from all programs, or are you finding it prints when you print from somewhere specifically?
    2. Try a Clean Boot on your PC, restart the PC, and try printing from Notepad to see if the line feed prints.
    3. Print a Print Quality Page from the printer and examine it for any defects and to see if the line feed page still prints afterwards:
    source
    4. Click here and try download the "Updates" for this printer: HP Officejet Pro 8000 Printer - A809a
    5. Create another User Account profile on your computer and try printing from there to see if the line feed page prints from another profile.
    I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
    Happy Friday!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • About printing from hp officejet pro 8000

    Hi,
           My question is on technical side. I don't know I should ask it in this forum or not, Yet I am going to ask.
    I am using officejet pro 8000 printer in my project. I connect it to my machine and send the test report data to printer. Report is printed successfully, but after printing the report the power LED is blinking continuously. It means that printer is still waiting for some data to print.  So please tell me that which character should be sent to printer to specify "END OF DATA TRANSMISSION".

    I wanted to share what I found in case someone else has the same questions.
    Microsoft 2008
    Go to Print dialog box
    Choose the "Layout" Submenu (I think this menu defaults to "Copies and Pages")
    There is a "two-sided" option, and you can choose "off", "long-edge binding", or "short edge binding"
    Once I did this and saved the settings, it also worked for Excel and Adobe.
    The only issue with Adobe is that you have to follow these steps every time you print. If I just hit print without following the below steps, it will not print duplex. The steps are at the following link.
    http://helpx.adobe.com/acrobat/kb/print-double-sided-acrobat-reader.html#main_Ma c_OS_print_double_sided
    I expected the same dialog box that appears on the web brower to also appear with my other applications, and that is not the case.

  • HP Officejet Pro 8000 A809

    after installing Snow Leopard I have been getting error messages saying the software for the printer was installed wrongly. I am then invited to authenticate, and it runs off and 'repairs permissions' then prints.. Doesn't say what permissions and the time taken is too short for it to be a full permissions repair.
    The printer software, aside fom the initial install with Snow Leopard and the variousO.S. updates, was installed through the Software Update sub menu. I assume it is not a matter of  user privileges though I nearly always run in a non admin and authenticate. I have a few times had issues with apps and only got by them by installing in root, but that seems not what is involved as a set of 'permissions' was apparently being repaired.
    Incidentally I have just been ploughing through an 11 page posting on HP printers where some seemeed more intent on propounding canaon law than helping, so don't bother with a recitation of  dogma such as on not using root.
    I have just taken a download of the HP drivers from the Apple site so could delete the `hp drivers (If I can track them down) though I would like an opinion on the best way to then re install them. By the wy my OS is now 10.8.3

    Hey there @tjkalb, I hope you are doing well
    I read your post about how a "line feed" page prints after each print job from your Officejet 8000, running Windows 7. I have some steps and questions for you to try to get started. Afterwards please get back to me with the results and we will go from there if needed.
    1. Does the "line feed" page print after print jobs from all programs, or are you finding it prints when you print from somewhere specifically?
    2. Try a Clean Boot on your PC, restart the PC, and try printing from Notepad to see if the line feed prints.
    3. Print a Print Quality Page from the printer and examine it for any defects and to see if the line feed page still prints afterwards:
    source
    4. Click here and try download the "Updates" for this printer: HP Officejet Pro 8000 Printer - A809a
    5. Create another User Account profile on your computer and try printing from there to see if the line feed page prints from another profile.
    I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
    Happy Friday!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet Pro 8000 says ink is empty even with a new cartridge

    I have a HP Officejet Pro 8000 printer in my office at work, and yesterday it said my magenta ink was empty, so we ordered a new ink cartridge. Upon replacing the ink cartridge with a brand NEW one, it still says it is empty and the light is still flashing. Of course, this printer doesn't print at all, even in black ink only, without all cartridges working. I am so frustrated.

    I have the same problem, does anyone have a solution?  The Magenta light is always flashing.  I've tried cleaning the tip with nail polish remover, inserted the cartridge in and out about 100 times and the light is still flashing and says the cartridge is empty and replace with new HP cartridge.  The cartridges have always been HP, $170.00 for 4 of them.

  • Printing to hp officejet pro 8000 wireless

    After my 10-year-old DeskJet was incinerated by lightning, I purchased an HP OfficeJet Pro 8000 Wireless. Now I cannot print CD inserts; the driver says the printer is offline. However, I can then successfully print a Word document, for example, without making any changes.

    Hi there,
    On the IOS system, if you have e-print installed you have two options for printing wirelessly - through e-Print or AirPrint.
    To print from AirPrint (which comes pre-installed on apple devices) , you take the route that you have outlined - if no wireless printer is found then there has been a problem during setup that you should be able to fix with the help of the AirPrint troubleshhoting steps below:
    http://www8.hp.com/us/en/support-topics/mobile-printing/mobile-print-help-iphone-ipad.html
    If the e-Print app is installed you also have the option to print using the e-Print app. The route to printing here involves opening the appa nd selecting the content that you want to print. You'll still need to be able to find your wireless printer so if you have any issues, the troubleshooting guide below shoudl help:
    http://www8.hp.com/us/en/support-topics/mobile-printing/mobile-print-help-iphone-ipad.html
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Tutorial: Print index cards without removing paper from tray for Officejet Pro 8000.

    The HP Officejet Pro 8000 and Officejet Pro 8000 wireless do not have a slot for inserting index cards and envelopes.
    If you are wanting to print index cards without removing the paper from the tray, follow these steps.
    The steps below are for 3 x 5 index cards.
    1.) Open Microsoft Word
    2.) Go to the Insert tab and insert a rectangle shape
    3.) Draw a rectangle of any size
    4.) Right click on the rectangle and select "Format Autoshape..."
    5.) Under the Size tab, enter 5" for the height and 3" for the width (make sure "Absolute" is selected)
    6.) Under the Layout tab, select "Center" for the horizontal alignment
    7.) Click OK
    8.) Use the keyboard up arrow key to move the rectangle to the top of the page.  Make sure the top edge of the rectangle touches the top edge of the document.
    9.) Print this document on plain 8.5" x 11" paper
    10.) When you want to print an index card, place this 8.5x11 document in the paper tray printed side face up.  Then place an index card over the rectangle and align with the border of the rectangle.  After you print the index card, remove the 8.5x11 paper for the next time you need to print an index card.
    Note 1: This are USA instructions.  If you live in the UK or other countries you may have different paper size standards.

    I can't tell you how much I HATE this printer.  I will never buy an HP product again.  BROTHERS printers are simply and easy to use.

  • HP Officejet Pro 8000 Wireless Printer - A809n.says it's out of ink but has new cartridge

    about 6 monhs ago the printer stopped printing stating it was a out of ink (black) after i replaced the cartridge it stopped again after about 10 days. i contacted HP and they basically told me to get a new printer. i decided to try a new cartridge again and reboot etc, etc. it still would work i use my other HP printer before looking to buy another. i read on the internet that this was a frequent problem with the HP Officejet Pro 8000 Wireless Printer - A809n. and it might be an printhead problem. i replaced the printhead and any low  or outdated ink cartridge. the printer worked perfectly for 4 weeks. now i am having the same problem. this sticks. it is leaving a bad taste . i have been a loyal HP user  i feel HP has made a questionable product and is not standing behind it.

    Hi there,
    Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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