HP Officejet Pro 8000 Will Not Print

Hello, I have had a persistent problem with this printer which appears that it loses connectivity, however a diagnostic page revealed that it was connected to my wireless router and ready to go! I don't know what to do and am getting extremely frustrated with this printer. It was working fine, albeit I don't use it that often, and when I went to use it recently it didn't print and I noticed it was out of two different inks. I replaced the ink, printed a test page, and tried to reprint. No luck! It says there was an error printing but won't say what kind of error. The computer recognizes the printer, it is set to default, it is NOT set to work offline, what else should I do? Thanks for any help you can give to resolve the current situation, and to determine why this constantly happens!

If you have HP software in your Applications folder that was not specifically meant for 10.7 (Lion), uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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HP Officejet Pro 8000 WILL NOT PRINT PAGE TWO IN CORRECT ORIENTATION. SECOND PAGE UPSIDE DOWN.

Cannot booklet print in duplex mode. Prints second and third side of page upside down and
page 4 as original page. Does't worlin any mode, even booklet mode. Had a HP5400 previously,
which did booklet printing just fine. Can the driver from the 5400 be adjusted work on the 8000?

If you have HP software in your Applications folder that was not specifically meant for 10.7 (Lion), uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP OfficeJet Pro 8000 does not print black

Hi We bought an HP office pro 8000 printer which we have had in the box in a cupboard for the last 14 months (never been opened), I have finally got around to getting it out of the box ans setting it up, however it does not seem to print black only the other colours. The black ink looks fine and I can see it comes out of the cart. HP will not help with the problem as the printer is out of warranty even though it has never been used. Anyone got any idea's why it will not print black
Thanks
Colin

Hi Colin & SubChi
Are you able to generate a PQ Diagnostic page? Any black showing up?
Have you tried running a printhead clean?
More details in the link below
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01962224&cc=us&lc=en&dlc=en&product=3762364&tmp...
Please let me know how you get on,
Kind Regards, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet Pro L7590 will not print in black

I have an All in One Officejet Pro L7590. When I first got the printer 3 months ago, everything was printing perfectly. Now, out of nowhere, it will not print in black. It only prints in color. I have done all the aligning, printhead cleaning, changing cartridges, etc. I am at a loss as to what to do. Has anyone had this problem with this model? Can anyone help? Thank you.

Thank you so much for responding. After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also. The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them. I changed over to a laser jet. No printheads needed. And I have not had any problems so far. Just need to replace the ink cartridges when they run out. I have the HP Color LaserJet CP1518ni.

HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail.

Hi melissaccss,
I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
This question was solved.
View Solution.

Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
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Officejet pro 8625 will not print

Just purchased this printer. Scanning, faxing, email to printer all works fine. When I try to print any document it spools then deletes the print job as if done but doesn't print. I have uninstalled/reinstalled, run the diagnostic test and nothing is fixing it. Very frustrating and on the verge of returning the printer to Costco!

Hello , Welcome to the HP Support Forums!
I understand that you're not able to print from your Windows Vista computer to your HP Officejet Pro 8625 e-All-in-One Printer. I would like to assist you today with resolving this printing issue. Because you are able to scan from your computer I do not believe that the issue that you're experiencing is connectivity or software related. Rather, it does sound like a driver conflict is occuring between your Windows computer and your printer. To confirm if this is the case, can I please have you follow the steps below to install an alternate print driver on your HP Officejet. You will not lose any functions by utilising this alternate driver. Step 1: Clear Temp Files: Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step. Step 2: Load Alternate Driver: Please click here to download the Officejet driverOnce the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation.Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on your HP Officejet Pro 8625 e-All-in-One
Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and PrintersClick on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8625 e-All-in-One
Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

HP OfficeJet Pro 8600 Will Not Print Wirelessly

Hi. I have read other threads on this forum with suggested fixes from HP employees and tried them. I have run the tool which found no errors. My firewall is off. I have installed the latest Adobe and uninstalled then reinstalled the printer software. I have followed instructions in book re: turning off computer, router, printer, etc. I can see the IP address for the printer in IE.
Still, this brand new printer will not print wirelessly or otherwise from my hp laptop. VERY frustrating. I have spent hours trying work arounds for a brand new computer. I would greatly appreciate a response regarding how to resolve this problem. Thank you.

I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
I did want to make sure that you had the most current firmware version and it looks like you do.
Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com. Click here for the HP Officejet Pro Full Feature Software and Driver. By doing this, you would have the most up-to-date drivers. Sometimes a download will work where a disk does not. It you do decide to reimage, I highly recommend the above download for the installation.
Let me know what happens.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk. User runs win 7 64 bit on a network. Raninstall through setup.exe. Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly. It will not print from any application or even a testpage from the Printer Properties page. If you go to the maintenance application it will print status and test page. If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page. It does not seethe printer. It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk. I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing. I disable the virus protection to do the install so that is not an issue. It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print. I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HP Officejet Pro 8500 will not print documents/reports for Quicken 2008

New computer will not print in Quicken 2008 Software Program. Attempted all possible solutions. I have Windows 7 installed. I downloaded and installed the new software for HP Office Pro 8500 to work with the Windows 7. The Quicken 2008 Software Program stopped printing as a result. All other software programs prints perfectly. Help! I get no support from Quicken Help.
Message Edited by Tiger-Pope on 10-28-2009 03:38 PM
This question was solved.
View Solution.

Tiger-Pope wrote:
New computer will not print in Quicken 2008 Software Program. Attempted all possible solutions. I have Windows 7 installed. I downloaded and installed the new software for HP Office Pro 8500 to work with the Windows 7. The Quicken 2008 Software Program stopped printing as a result. All other software programs prints perfectly. Help! I get no support from Quicken Help.
Do you have the 64 bit version of WIn 7? This thread suggests printing from the 64 bit Vista (and WIn 7 would be similar) is an issue in Quicken 2008 and 2009. The thread suggests there is a solution but the link requires registering for the Quicken forum and that did not work for me this afternoon.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hp officejet pro k550 will not print a test page using control keys on the printer.

How do I print a test page to ensure that this printer is still operational?
I have tried all instructions for clearing the printer of possible jams, removed and reinserted the print heads, and cleaned the rollers. When pressing the appropriate keys on the front of the printer, it will not print a test page. and no error lights appear.
The printer has been connected to a different computer and ceased working last summer. The printer would not respond to commands from the computer nor would it respond to keys on the front of the printer itself. I can get the printhead to move using the controls on the front of the printer, however. The printer is not currently connected to any computer and the nearest computer does not have the appropriate drivers installed. Originally the printer was connected to a Dell desktop running Windows XP (sp 3).
This question was solved.
View Solution.

Here's how to print a self-test page from the control panel.
I am an HP employee.

Officejet Pro 8500A will not print

It will not print without running HPPS Doctor and after it runs it says to disconnect power, reconnect and then run test again. It will then print a few documents and the will say "printing" but will not print????? I have to the same thing every time in order to print????? Help!!

Sorry that you are having a problem with the printer not printing.
Try to stop and restart your printer spooler.
1. Click on start menu on the computer.
2. Type in SERVICES in the search bar.
3. Click on it, and scroll down to Printer Spooler.
4. Stop it and restart it.
Let me know if this helps.
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Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

Officejet Pro 8620 will not print old documents, only newly created ones

When I use the driver designed for the printer I can only print documents (Word, Excel, and Publish 2007) that are new, as long as I have not copied and pasted or inserted sheets from previously created documents. It will not print any Outlook 2007 emails but it prints PDF's fine. Also, the printer works fine with driver for deskjet 990c but limits my options on page size and the margin on the right side won't change and are way to big for most of my documents. Any thoughts?

This is very peculiar @bmphr
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro K5400 - will NOT print on both sides

I recently built a new computer and everything is working great, EXCEPT one thing...when trying to print on both sides using Google Chrome, Microsoft Word, or another program it gives me the error message below. My previous computer had Windows 7 installed as well and my HP Officejet Pro K5400 had no problems printing on both sides of the paper. I tried using the Starter CD that came with my printer, but unfortunately since it wasn't for Windows 7 (only for Windows XP and Windows Vista) it will not install it. I also went to HP's website to downloaded the latest drivers. I was able to download them, but it hasn't fixed my problem. By the way, I do have a duplex unit on my prtiner (in case you're wondering). I'm not sure if my duplex unit still works, or if it's something else. If there are any solutions that you can give to fix this problem, I would be very appreciative. The error message is below:
Automatic Two-Sided Printing Module Missing
The document has been configured to print using the Automatic Two-Sided Printing Module but the module is not installed in the device.
The document will be printed one-sided.

Hi,
First remove and re-0attach the duplex accessory at the bak of the printer to enure it is well seated:
http://support.hp.com/us-en/document/c00845167/
Next ensure the duplex unit is set as installed within the print driver by entering the Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
Now try printing on both sides and check for any difference.
Shlomi
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HP Officejet Pro 8000 Will Not Print

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