HP Officejet Pro 8000 Wireless - Doesn't print black

I set up a new Officejet 8000 back in about August of 2009. I never used it much and it looks like I have about 29 pages which have gone through it. Now I'm trying to use it and the black doesn't print at all. I have gone through multiple print tests, etc. and the self test even just comes up in magenta.
The ink level on the black is about 50% so it looks like there is plenty of ink. I have also taken the print head out and shaken it multiple times.
I read another post that indicated these printers had problems and it sounds like a warranty replacement but it just seems awfully early to have any problems with it. Any thoughts on how to resolve or should I just call HP?

i have about 11 of these crappy printers on my site, i think i have sent more back to HP than i have actively working.
the current issue i have is also the black printing problem, its getting to the point where im considering recommending another supplier. HP's quality have gone though the floor with the recent crap they are producing..
cartridges are fine, even though the Hp rep i spoke to blamed the issue on the cartridge, it works fine in another machine, and a new cartridge also has the same fault. the print heads are also fine & replaced & tested in a working machine, same fault. all the cleaning pages & stages made no differance.
only solution - wave good bye and post it back to HP - yet again..
come on HP you used to care about your products and your customers, but lately you just churn our any piece of rubbish.
why have you let your standard slip soo far.. why dont you care about your customers anymore.

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HP Officejet Pro 8000 Wireless - won't print an iTunes Playlist.

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i have about 11 of these crappy printers on my site, i think i have sent more back to HP than i have actively working.
the current issue i have is also the black printing problem, its getting to the point where im considering recommending another supplier. HP's quality have gone though the floor with the recent crap they are producing..
cartridges are fine, even though the Hp rep i spoke to blamed the issue on the cartridge, it works fine in another machine, and a new cartridge also has the same fault. the print heads are also fine & replaced & tested in a working machine, same fault. all the cleaning pages & stages made no differance.
only solution - wave good bye and post it back to HP - yet again..
come on HP you used to care about your products and your customers, but lately you just churn our any piece of rubbish.
why have you let your standard slip soo far.. why dont you care about your customers anymore.

HP OfficeJet Pro 8500 Premier doesn't print black, only color

The OfficeJet Pro 8500 was printing normally, then it began cycling repeatedly through cleaning the printhead so I turned it off and back on. I also replaced the black ink cartridge. Now it prints as requested with normal functionality in my hoome network, but it only prints the color features of a page, not black.
Please help.

Hello LindaSN,
Welcome to the HP Forums.
I see that you are having an issue with printing black ink.
I do have a few suggestions we can try in that attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also done some research and I have found a great document that deals with Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909).
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet pro 8000 wireless will not print from windows photo viewer. all other diagnostics ok.

OS is Windows 7 Home Premium x 64. All functions and printing are ok with this unit, excepting for printing through Windows Photo Viewer. Have latest software, drivers, etc., and all HP software and hardware diagnostic tools check out ok.
Checked Windows event log, and get Event 350, PrintService - Document failed to print and was deleted because of corruption in the spooled file. The associated driver is: . Try printing the document again.
There is no additional info on this event listed in the Microsoft TechNet Events and Errors Message Reporting Center
When this happens, all of the lights on the printer flash very rapidly.
To correct, I clear the queue through Explorer, Troubleshoot, and unplug printer to reset.
Any suggestions appreciated.
Thanks

FYI, I got this to work by treating my printer as a wired printer, even though it allegedly has wireless functionality. Luckily, my ohter devices can print to it wirelessly. At least I don't need to replace my printer just yet...

HP Officejet Pro 8000 Wireless Printer - A809n.says it's out of ink but has new cartridge

about 6 monhs ago the printer stopped printing stating it was a out of ink (black) after i replaced the cartridge it stopped again after about 10 days. i contacted HP and they basically told me to get a new printer. i decided to try a new cartridge again and reboot etc, etc. it still would work i use my other HP printer before looking to buy another. i read on the internet that this was a frequent problem with the HP Officejet Pro 8000 Wireless Printer - A809n. and it might be an printhead problem. i replaced the printhead and any low or outdated ink cartridge. the printer worked perfectly for 4 weeks. now i am having the same problem. this sticks. it is leaving a bad taste . i have been a loyal HP user i feel HP has made a questionable product and is not standing behind it.

Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printing to hp officejet pro 8000 wireless

After my 10-year-old DeskJet was incinerated by lightning, I purchased an HP OfficeJet Pro 8000 Wireless. Now I cannot print CD inserts; the driver says the printer is offline. However, I can then successfully print a Word document, for example, without making any changes.

Hi there,
On the IOS system, if you have e-print installed you have two options for printing wirelessly - through e-Print or AirPrint.
To print from AirPrint (which comes pre-installed on apple devices) , you take the route that you have outlined - if no wireless printer is found then there has been a problem during setup that you should be able to fix with the help of the AirPrint troubleshhoting steps below:
http://www8.hp.com/us/en/support-topics/mobile-printing/mobile-print-help-iphone-ipad.html
If the e-Print app is installed you also have the option to print using the e-Print app. The route to printing here involves opening the appa nd selecting the content that you want to print. You'll still need to be able to find your wireless printer so if you have any issues, the troubleshooting guide below shoudl help:
http://www8.hp.com/us/en/support-topics/mobile-printing/mobile-print-help-iphone-ipad.html
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My Officejet Pro 8000 wireless printer prints to only 4x5" on 8x11 sheet when printing mult pages

My Officejet Pro 8000 wireless prints to only 4x5 inches on the 8x11 sheet when I try to print multiple pages per sheet from an Adobe file. The print preview shows the paper dimensions to be 8x11, and the four Adobe pages are properly scaled to fill the 8x11 printed sheet, yet when printing, all the printing is condensed to the upper left quarter of the sheet.

What did it? I was still trying to figure it out

HP Officejet Pro 8000 Wireless Printer: Still getting vertical white streak on copies

HP Officejet Pro 8000 Wireless Printer: Still getting a vertical white streak down pictures. I have changed the yellow/black printhead. One helps note says I should try cleaning the scanner glass. Where is the scanner glass, and how do I get to it?
Any other possible solutions for getting rid of the vertical line? Thank you.
This question was solved.
View Solution.

HI,
THis looks like a issue with the printer itself as it indeed is a vertical mis. A cartridge issue would cause a horizontal issue. What you can tru is cleaning the carriage rod, the metal bar that you see in the printer, and carefully clean the transparant strip. Do this very carefully as its pretty delicate and if it breaks the unit is ready for trash.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Firmware update for HP OfficeJet Pro 8000 wireless to fix load paper issue - as for the 8500?

Is there any hope that that soon will be a firmware update to fix the issues loading paper and the printheads for the HP OfficeJet Pro 8000 wireless printer?
A month or two ago there came a firmware update to the HP OfficeJet Pro 8500 wireless, which has some of the same issues,
and allegedly should have the much of the same load-mechanism as the 8000 printer.
It would be great, as we are on the fourth (4) replacement of this HP 8000 printer. For example, it would be great if we could use normal (80g) paper and not has to use (HP) 90g paper, as this prevents us from using the duplexer and only print on one side.

Thanks for the advice to contact HP tech support!
I have tried in multiple ways since November 2009 to contact HP, when I got the first (of 4) printers. The first 3 printers was subsequently replaced.
Finally in late June 2010 I got the message that there was coming an firmware update for Windows, but not for Mac's. The firmware should improve among other things the paper pick up (load paper issue) and the print-heads life.
I have applied the Windows firmware on the printer from a pc, but still seems to have load-paper issues, even using HP Bright White paper, when printing from Mac's. I have not tested the printing from a pc, but assumes that a firmware upgrade the printer, and are not specific to a certain OS.

Multiple problems: OfficeJet Pro 8000 Wireless

We bought an HP OfficeJet Pro Wireless for our two Macs and it's been a nightmare. I've searched help guides and forums and am hoping you can help me fix the problems.
It takes 10 minutes to start up the printer each time. There is a lot whirring and noises coming.
Once it's finally, finally on it always can't print. I then usually have to reinstall the software from the CD using the USB cable and not wireless to get it to work, which it will then do exactly one time before I next need to use the printer, turn it on and have it refuse to print.
I have tried every configuration I can think of to no avail.
Currently I have just turned it on and I have a message saying that the printer is low on ink and cannot print. I have used this printer exactly 5 times and there is no way it's out of ink.
I apologise if I sound petulant, I've just never had such problems with any equipment and am worried we've made a very bad investment. I would truly appreciate any advice anyone can give.
Our set up is:
Mac laptop and desktop, both running Leopard
Wireless connection via BT Homehub router
OfficeJet Pro 8000 Wireless
Thank you very much! -Rachel
This question was solved.
View Solution.

I understand your frustration. Here are a few tips:
1. Don't turn your printer off. If you HAVE to turn it off, don't do it with a power strip or by unplugging the cord. Your printer will use ink (and quite a bit of it) to start up every time you turn it on. This is especially true if the printer did not have power during its time powered-off. You will bleed your ink cartridges dry very quickly this way. All the whirring you hear is the sound of sucking ink through the nozzles to clean them.
2. Set a static IP address for your printer. Pick a number outside the range 192.168.1.64 to 192.168.1.237 that your HomeHub uses to issue dynamic IP addresses. 192.168.1.50 is a nice round number. Here is how you do it:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- Click the Manual IP button and enter:
192.168.1.50 for the IP address
255.255.255.0 for the subnet
Leave the gateway and DNS blank
- Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
Delete and re-add the printer in the print queue:
- Sys Prefs, Print & Fax
- Select the printer in question and click the minus sign at the bottom of the list
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If this does not work, do the same thing, only instead of the second step, right (control) click the print queue area and select Reset Printing System.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8000 Wireless, Mac OS 10.7.2 can't get it set up to run wireless

I have an iMac, OS 10.7.2, Airport Extreme router, and an HP Officejet Pro 8000 Wireless. I recently replaced my router with an Airport Extreme. My printer setup CD is for OS 10.4 or 10.5. I'm trying to setup the 8000 wirelessly but without much luck. As I understand it, the HP 8000 setup is now included in OS 10.7. I followed some of the items from another post on this topic with OS 10.6. Somehow I can't seem to get to the place were the printer install asks me to choose a network. I have updated all of the software, setup a printer connected with a USB cable.
This question was solved.
View Solution.

I figured this out (with some help from the Print Doc on "Is there driver for Deskjet 3050 for Mac OSX 10.7). Once I stopped thinking like the Mac OS 10.6 approach with an hp utility things were easy.
- delete any previously set up printers
- scrub the old hp software
- remove the usb cable from the printer if you have one connected
- reset the printer network to hpsetup (press power button, network button 2x, cancel 3x, release power)
- print out the wireless network test report (press network button and update button 2x). verify ssid is hsetup
- change the mac wireless network to hpsetup
- go to the sys pref > print scan
- add the 8000 printer
- click on the options and supplies and go to the printer webpage
- use the network wizard and change the network from hpsetup to your network
- finish
- go back to the sys prefs and change the network to your network
- go to the printer and print out the wireless network test report (press network button and update button 2x). Check that the SSID is your network
- try printing something to your printer. It might take a little time the first print.

HP Officejet Pro 8000 wireless and windows7 starter

I just bought a mini notebook with windows 7 starter. Can I print to my HP Officejet Pro 8000 Wireless and where can I find the drivers?

According to this it looks like the drivers built into Win 7 will support USB printing only for now. Full driver to be released later this month, sorry.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8000 Wireless - Override depleted ink reporting

I have an HP Officejet Pro 8000 Wireless which uses the HP 940 ink cartridges.
I've replaced my black ink once and the yellow once. The cyan and magenta have reported low for a week or so.
I changed the printing setup to only print in black and white and grayscale to conserve color ink as I primarilly only print black and white.
Today, while I'm trying to get some important documents finished, I went to print and it says my cyan is now depleted and I cannot print.
I'm looking for a solution to override this condition and still print only in black and white as I have it setup to do anyway.
Your comments and suggestions are appreciated.

It would appear this issue is more complex than I thought when I wrote my original reply. It would appear that, in addition to the estimated ink levels that the cartridge tracks through the little chip on it, the printer also has sensors that detect whether ink is present at the cartridge as well as the print head. If you are using a refilled cartridge, you can simply hit resume as I stated before. THe chip will register that the cartridge is empty, but ink will be detected by the sensors and you can still print. However, if your cartridge really is empty, it will refuse to let you print. The web client will give the error "The Device Needs attention". There does not seem to be any way around this without replacing (or refilling) the problem cartridge. I believe that there is a reason for this. The hoses from the cartridge to the printheads need to always be primed or ink could dry in the hoses and possibly ruin the printer. If the printer ever allowed the ink to be fully depleted for a given color, ink residue could dry in the hoses. It would be better just to block a single color from printing rather than blocking printing altogether (both for us and for HP), but I guess they didn't go to the extra trouble in development. This could probably be done with a firmware update, but this is an aging printer.

Officejet Pro 8000 Wireless Has Both Power and Resume Buttons Blinking

Using Vista operating system with my Officejet Pro 8000 Wireless. The Power button and the Resume button are blinking at the same time. I went through HP's recommended fixes step by step and it still has the same problem. I've done all the resets, etc., etc. and I searched High and Low for a paper jam which these two blinking lights apparently indicate but could not locate even a tiny little piece of paper jammed.
Any help is appreciated and by the way, this printer has not been used a ton. Simple average use and well below the monthly use rating.
Thanks, Rick

I also have been having this exact same problem for over two years now but never found a solution. I think I have only printed out about 50 pages since I purchased the printer new in 2010 and at one point it just started doing this. I can reset the printer by unplugging it and it will work temporarily; sometimes long enough to print out 2 or 3 pages but always goes back to the same faulting state within minutes. This happen whether or not it's connected to a network, USB, or nothing at all. I also have the newest firmware and purchasing new ink cartridges about 15 months ago never fixed it. (They are nearly empty now and I don't think I have printed more than about 15 pages!) Does anyone from HP know why the printer keeps faulting like this? I print so seldom that it's a shame for me to have to have to buy a new printer just so that I can print out the odd few pages every few months, and this one was expensive back when I purchased it and it's practically useless when it keeps faulting like this.

Can't cure a "MSI.BufferChm - Error 1603" problem and install Officejet Pro 8000 Wireless software.

I'm trying to install an HP Officejet Pro 8000 Wireless A809N. OS = XP Pro SP3. I keep getting a message:
"Fatal error during installation. [code 1603?] [error situation code: 27764920]
The older version of BufferChm cannot be removed. Contact your technical support group."
I tried all the suggestions on this support page:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455020&lc=en&dlc=en&cc=us
except that in solution two, some of the services wouldn't turn off due to "Access Denied".
I finally gave up and installed the basic drivers and hoped that once they were installed, I could install the full software. But no dice! How do I fix this "MSI.BufferChm" problem?
Thanks.

I don't blame the consumer-users in this forum, but when HP advertises the forum so prominently in so many places as one of their "solutions", they should provide employee help here.
I googled and it seems to be a problem for a lot of folks. And a lot of references back to this forum. I didn't follow too many of them and didn't spot a solution. There may be one - I just didn't see it.
This is from Microsoft and has several ideas I didn't see on the HP site. Microsoft Link Take a look. MSI is a microsoft thing, not HP.
As for HP employees, there are some that monitor this group unofficially. Hopefully you'll get some attention now. Or at least from some of the other folks who may have even more computer fixit experience.

HP Officejet Pro 8000 Wireless - Doesn't print black

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