HP Officejet Pro 8100 Everything fine; Just won't print

HP Officejet Pro 8100 working on a Windows 8 PC
I like this printer, had it for a few months, worked fine at the start. For more than a week now, it just won't print. Troubleshooting reveals no problems with set-up or anyhing. No error messages. Files go to the printer, listed on the queu, but nothing happens thereafter. Help!

This solution was created to address the issue you've described.
Print jobs stuck in queue / No response
I am an HP employee.

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HP Officejet Pro 8500 A909g connected, but won't print

Windows XP Pro, new OJ 8500, connected by wired network.
firmware updated from web
printing function is unreliable - works then not
Do test print (or any other print job) from Windows, you can see the print job briefly flash in the print queue, and then disapear. It's like the job gets sent, and then the printer just deletes it, rather than print it.
go to http:\\192.168.0/103 - device webpage appears
HP digital imaging monitor shows connected.
Ink levels show on webpage OK.
HP Solution Center > Settings > Printer toolbox > Services Tab > print a self test diagnostic - Prints fine. (but job never appears in Windows printer print queue).
HP Solution center - scans work fine.
Windows Firewall exceptions: all HP .exe's and SLP port 427 TCP & UDP appear ok.
HP software removed and re-installed.
I have run out of ideas.
Your help please.

There are a couple of utilities near the bottom of this page that I would try (HP Print Diagnostic Utility and HP Home Network Diagnostic Utility):
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3752459
If you try the HP Full Feature Software and Driver listed on the upper part of this page, I would use the HP Software and Driver Removal Utility located on the page first, especially if you installed from the original CD.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Officejet Pro 8500 A909g Wireless suddenly won't print yellow; no error messages

Is it possible that a printhead needs to be replaced even when Diagnostics Pages all say "Printhead health: Good"? I don't have any error messages. There are no obvious white lines through the colored blocks on test pages. In a couple of blocks on some test pages, there is one, very fine, barely visible line, but it's not the same on all pages. (Today I've printed about a dozen test pages of three different kinds that have colored blocks on them, and there are no white lines like the ones shown in examples of bad test results.) I have used the tool for cleaning the printheads many, many times today and have cleaned at all of the levels. The ink level in the yellow cartridge is fine, and it's been working well until yesterday and today.
The printing of the five colored blocks on test pages is good, bright, and clear. The only problem is that the block which is supposed to be a light orange color is only pink, and the block that is supposed to be green is only blue: they are lacking yellow ink.
I haven't had any problems with the paper I've bought at Staples for six years (I also bought my printer at Staples ). The printer is six years old but has not been used hard. I use it regularly for a page or two a few times a week, so the printer isn't sitting idle for weeks at a time.
I read something in "help" information about using a straight pin to gently remove excess adhesive from the nozzle of a new ink cartridge, which didn't apply to my cartridge, but I decided to experiment anyway by pushing a pin through the nozzle of the partially-used, yellow ink cartridge, The test page I printed after that is the page with just four colored blocks on it rather than the five blocks on a different test page. This is the only time in two days that the yellow ink has printed. However, it printed in a wide horizontal band a little streaked with gray in the middle of the block. Then there are fairly wide white bands (no ink) both above and below the wide yellow/gray streaked band in the middle, and there are very narrow, yellow, horizontal strips printed along the very top edge and the very bottom edge of the block. In other words, the sequence of horizontal printing in this block only is: narrow yellow strip, wide white band, very wide yellow/gray streaked band, wide white band, and narrow yellow strip.
It seems this might mean that some yellow ink actually got through after I'd poked the pin into the center of the nozzle of the partially-used ink cartridge? However, when I tried printing the same test page again, there was no color, no ink showing at all where the partially-printed, yellow block had been on the previous test page. There was only a totally blank, white space where the yellow test block was supposed to be. The blue block, the red/pink block, and the black/gray block all printed well.
When nothing solved the problem of yellow ink not printing, I replaced the partially-used, yellow cartridge with a new yellow cartridge, but that didn't make a difference either: the yellow ink is still not printing. Yes, I use genuine HP ink cartridges. I buy new ones whenever I need them -- never refill them or use any other brand but HP.
I used the alignment tool once to fix some slight wavering in the lines on a test page. The lines are now perfectly straight.
I apologize for being so wordy, but I wanted to send all of the details that might help diagnose the problem. I read other questions and answers in the forum about yellow ink not printing, but while there were some similiarities, none of them was 100% exactly like my experience with the problem. What shall I try now? Thank you for any suggestions.

Good day.
Can try the steps in this document?
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet Pro 8100 - Not Printing

New HP Officejet Pro 8100 - driver installed for wireless network printing.
Printed Test Results - "No Problems Found....successful setup of your wireless printer".
However, when I try to print I can see the request in the print screen, but it says "Print file was not accepted". This is happening from the computer the driver was installed on (Mac OS X Ver 10.8.4.
When I try from another iOS device, I can see the printer, and can request the print job, It says its sending to the printer, but the job never shows up in the print que and doesn't print.
Help!!

What router? Have you restarted it?
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I am employed by HP

How can I get my HP Officejet Pro 8100 to work. I had HP on the phone for over two hours and thought it was fixed. Now it just will not print at all.

How can I get my HP Officejet Pro 8100 to work.
I'm using an iMac (21.5-inch, Late 2013) running Yosemite. I spent hours on the phone with HP who did their best and thought they had solved the problem Now it has stopped printing completely. Just says 'idle' or' connecting to printer' but never does.

Greetings paulr.paulr,
Welcome to the Apple Support Communities!
I understand that you are unable to print from your Mac running Yosemite on your HP Officejet Pro 8100. I know that printer issues can be very frustrating, but I believe the information in the attached article will be able to assist you. I would suggest reading over and systematically working your way through the suggested troubleshooting steps located in the following article. If any issues arise as you work your way through the steps, or if you work your way completely to the end and reset the printing system and the issue continues, please let me know.
OS X Yosemite: Printing troubleshooting
Cheers,
Joe

HP Officejet Pro 8100 - AirPrint - wireless

My HP Officejet Pro 8100 had been working just fine with AirPrint, but then I changed my wireless router and I've forgotten how the printer was configured originally.
I only use the 8100 with my apple iPhone 4S, it's not connected to any computer and I'm sure it was never connected to any computer when I originally installed it.
Question is : how do I set it all up again from scratch? There's no 'set up' screen on the printer, so how is it done?
I 'know' the printer has to 'connect' to my wireless router but how is it done without a computer connected ?
My router is a BT Homehub4, and it works fine with my iPhone and ipad.
Thanks in advance for advice - I have searched for info, but everything seems to point to a need to have a computer physically connected but I'm sure this wasn't the case originally - just switch on and AirPlay worked!
Maybe I need to 'somehow' uninstall airplay on my iPhone?
HELP!
This question was solved.
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Well, I'm going round in circles now....
I press the WPS button on the BT Homehub 4 and a red colour icon on the front of the hub comes on and flashes for a few minutes.
Meanwhile on the printer the blue wifi icon just flashes on and off.
By pressing two buttons on the printer I've printed out a "HP Network Configuration page " which says WPS PIN (and a series of numbers) 'good for 5 minutes, blah blah blah'.
Further down the sheet it does show the router listed with info - channel, privacy RSN WPA-PSK, encrypt AES/TKIP, signal -62, WPS Yes.
But still no AirPrint print - and wireless status says 'disconnected', communication mode 'infrastructure', Network name (SSID) hpsetup.
Blimey, this ain't easy is it!
What next????
Steve.

Can I print in black and white with an empty color cartridge on a HP Officejet Pro 8100 printer ?

Only the cyan cartridge is empty, all of the other 3 cartridges are fine. I ordered the cyan cartridge online but I need to print important documents today. The power button is blinking when I try to print.
I don't understand, black and white should not use a color cartridge to print.
Is there a trick so I can print before receiving the cyan cartridge ?
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The Officejet Pro 8100 ePrinter has the same print mechanism as its All-in-One counterpart the Officejet Pro 8600. This printer has a printhead mechanism that contains 4 individual cartridges: CMYK (cyan/magenta/yellow/black).
One will have to replace the cartridge, if the unit provides a message of one of the colors being empty, before the unit will resume printing. It is a maintenance mechanism to prevent the product from self-damage. Hope this helps.
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I am not an HP employee.

Problems with officejet pro 8100 and Lion?

I just bought a new HP Officejet Pro 8100 Wireless and I have not been able to get it to work correctly. It's hooked up and all the software seems to work but it prints very, very slowly. It takes about 2 minutes to print a color page. Is there some known problem with OJPRO8100s and Macs with OS X Lion on them? I downloaded v12.14.0 of the printer package from HP, uninstalled what came with the printer, and installed the latest and greatest. Didn't make a bit of difference.

Officejet Pro 8500a extremely slow printing with Lion Mac OSX 10.7
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8500 a-extremely-slow-printing-with-Lion-Mac-OSX-10/td-p/1030521

Can't HP Officejet pro 8100 do wifi access point?

Yesterday my HP Officejet pro 8100 arrived and I try to connect via wifi. I thinked that It need a infrastructure access point to print via wifi.
When I powered on the printer I osserved that It create an access point autonomously with SSID: HP-Setup-7A-Officejet Pro, with IPv4 address server, etc...
I was very happy and I printed a page with my smartphone samsung s4 connected directly with printer access point (not wifi direct but standard wifi).
Today no changed occurred but I can't use printer with its own access point, but only with an external wifi access point.
Someone can help me, please? It could be an hardware problem?
Thanks,
Luca
P.S. in web server I checked that "access point connectivity" (Punto di accesso wireless connettività in Italian) is checked.
This question was solved.
View Solution.

Hello lucait
To print via WiFi you need to have a wireless router setup. Once you have the wireless router setup correctly you will have a SSID and Wepkey that will enable you to add devices to your network. The network will allow all your devices to communicate not just with each other but with the internet. At the moment your printer was not put in a network so instead of broadcasting on a network it is broadcasting on it's own network called HP-Setup-7A-Officejet Pro which is only good for a short period of time to allow you to setup your wireless. I am going to assume you have a wireless network and you are just needing assistance getting the printer setup on that network.
To set your printer up on a network you will need to reset your network defaults so your printer begins to broadcast that HP-Setup-7A-Officejet Pro network again. You can do this buy following the steps on the HP Support document Resetting the Network Settings. Once you have done this you can begin to install the software that came with your printer on your computer. You want to set the printer up wirelessly when the option arrives. The software should configure your printers wireless for you and put it on the network. Once completed you should be able to access your printer from all your devices as long as they are on the network.
I hope this helps resolve your wireless issue. Thank you for posting on the HP Forums. Have a great day!
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Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP Officejet Pro 8100 - Washed out blacks in images / Dark blacks in text prints???

Here is my system: iMac Maverics OS, HP Officejet Pro 8100, Photoshop, Pages & Genuine inks.
I print a text page (Black and various colours) from Pages/Text Edit or any other text program and the colours are deeply saturated, blacks are black and I'm totally happy.
I print the exact same text, recreated in Photoshop, everything is washed out. Blacks are greyish, colours are pastel & it looks like it's been printed at 50% opacity.
I saved my Photoshop text mock up as a .Jpg .TIF .BMP and tried printing them in Pages & Mac Preview - same washed out results as when I print direct from inside Photoshop.
All my software is genuine, drivers are up to date. It's like HP use one process to print text and a whole other process to print images, **bleep** is going on???
Please advise on how to fix, if anyone else is having or has had similar issues.....

Hello @pA8100 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're experiencing Photoshop colour issues. I would like to help.
It is possible you need to adjust the colour settings in Photoshop from RGB to CKMY.
I would recommend utilizing this article on How to Convert RGB to CMYK in Photoshop.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8100 Wireless Connectivity Issue

Hi, I've just purchased the HP Officejet Pro 8100 and have not been able to connect via wireless to the home network. I've tried connecting to 3 different routers and no success. Steps I took were as follows.
Steps:
1. Insert Driver CD
2. Install HP Driver Software
3. Follow on screen prompt for wireless connectivity
4. Was prompted to connect USB cord temporarily
5. Prompted to select SSID
6. Prompted to enter WPA Security Key
7. Screen saying your printer failed to join the following Wireless network.
8. Humored myself and read all the troubleshoots. No good.
9. Downloaded and Flashed new firmware to Printer. New Firmware installed. Still did not help.
*One thing to note: On the Failure to connect to Wireless network Error on Step #7 it says something about MAC address filtering and to enable the above MAC address. The funny thing is there is no MAC address supplied above. The field is blank. All that aside, MAC address is disabled in the first place anyway. Just wondering why the printer software doesn't know the printers own MAC address.
Attempted to setup printer on the following routers...
Router #1
Router: e4200
Local IP: 10.0.0.1
Subnet: 255.255.255.0
DHCP Range: 10.0.0.10 to 10.0.0.59
SSID: "Kosmos 2.4" and "Kosmos 5.0" 2.4ghz and 5ghz bands respectively
Channel Width: 20mhz or 40mhz
Wirless Mode: a/b/g/n
Security Mode: WPA or WPA2 Mixed Mode
Router #2
Router: EA4500
Similiar Setup as Router #1
Router #3
Router: 2wire 3801HGV
Local IP: 192.168.1.254
Subnet: 255.255.255.0
DHCP Range: 192.168.1.64 to 192.168.1.253
SSID: "u2" *Eliminated Spaces in SSID
Wirless Mode: b/g
Security Mode: WPA2
If anyone could shed some light that would be great. Otherwise I guess ill be returning it very soon.

Now you know why you were unable to connect.
Absolutely. It should be broadcasting its own SSID.
This link goes to a factory reset document for your printer.
is your printer still in warranty?
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP officejet pro 8100 not printing documents when asked, and slow to respond.

My Officejet Pro 8100 has allways been used wireless. It allways had a lag when asked to print and producing the document. Often the unable to connect to printer message comes up, then shortly latter it started to print.
We have now switched to Vergin Media ISP. The printere was set up to the new network as before no problem. The router is lacated downstairs by by our TV where the cable enters the house. Our 2 pc's are now wireless due to this (one windows XP and one Windows 7). Then there's Ipads etc.
Conectivity is not a problem the pcs are located in our study with the printer upstairs. My Ipad works in the Garden so theres plenty of range. All devices are on the same conection.
The problem with slow printing is now worse. Ask to print and often nothing happens. Switch printer off/on and it may print the last comand of not. It may accept the next command to print or not. Indescrimnently it may print 'misssed prints' at any time.
Basically it cannot be relied on to print when asked to, really frustrating!! The printers wireless indicator is lit its conected to the network. Any ideas as this is a real pain. Remote printing from a phone is a no go as it probably wont happen.
We need to print and it happen.

Hello @Ants9,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the slow printing issue that you're experiencing with your networked HP Officejet Pro 8100 ePrinter from your Windows computers and other devices. I understand that this issue began with your original router and now is occuring with your new network. I am going to run you through some troubleshooting steps below to resolve this issue.
Step 1: Run Print and Scan Doctor:
To verify that your printer is properly detected on your Windows XP and Windows 7 computers I would like you to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computers and 'fix printing' issues for you. Should any driver, connection, or software conflict be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
Please click here to download the HP Print and Scan Doctor Tool. Please download this Tool on your Windows XP and Windows 7 computers.
Once the Tool has completed, please test printing again. Should the issue persist, please proceed to the next step.
Step 2: Powercycle Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few minutes the internet connection will return. Please check on your Windows computers and ensure that you're able to browse to websites before continuing. Once the network is up and running again please test printing to check the printing speeds.
Should the issue persist, please proceed to the next step.
Step 3: Update Firmware:
There is chance that corrupted programming in your printer could be causing the slow printing issue. Therefore, I am going to have you update the Firmware Version on your printer.
Please click here to download the latest programming on your printer. Once the website opens select the Download button on the top left. Follow any onscreen instructions to send the Firmware Update to the printer. This update can be run from either the Windows XP or Windows 7 computers.
Please test printing again to verify if everything is now working as it should be.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Hp officejet pro 8100 and it does not print bar codes from UPS or USPS

have an hp officejet pro 8100 and it does not print bar codes from UPS or USPS. Can you please please help? i have used my ipad, by HP G62-355DX Notebook and neither will give me printed bar codes. The balance of the mailing label do print, just not the bar code. It may be my imagination, by I believe it used to print thebar codes.

Hi,
Try adding an alternate driver and try to print.
To use an alternate print driver for HP printers in Windows 7:
1. Click on the Start menu.
2. Click on Devices and Printers.
3. Click Add a Printer
4. Add a local Printer
5. Select Create a New Port
6. Select Standard TCP\IP port
7. Enter Printer IP address (Printer IP address can be found by printing network config page from printer
8. Under Manufacturer select HP and under printer select HP Officejet 8000 pirinter or Officejet 7410
9. Click apply and try printing
Although I am an HP employee, I am speaking for myself and not for HP.
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Officejet pro 8100 does not print pages in "back to front" sequence

officejet pro 8100: I cant make it print pages in the sequence last page to first page even tho I have set the default printer preferences to "print back to front" AND I have specified "back to front" for the particular print job.
I am using this 8100 as a WIRELESS printer.
Yesterday it worked OK.:
I did NOT turn the printer off over night.
Today it will only print in first-to-last-page sequence.
I have tried the following:
turned printer off; and then on.
rebooted windows 8.1.
rebooted the router.
confirmed that it WILL print in first-to-last-page sequence for each test.
My test document has 4 pages.

Hi John , I hope you had a good weekend!
I just want to verify:
When you print an 8 page document FRONT TO BACK page 1 comes out on top.
When you print an 8 page document BACK TO FRONT page 8 comes out on top.
Is that correct?
Thanks!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

More than one HP OfficeJet Pro 8100 printer

Hi,
I need to buy two wireless printers to use with an iPad.
But the thing is: if I install TWO identical HP OfficeJet Pro 8100 under the same wifi network, how can I know which one I'll print? In other words, my concern is that when I'll want to print a document using the iPad it will show two printers, but both with the name "HP OfficeJet Pro 8100". Having in mind that each printer is located far from each other in my house, I need to print under the right printer.
Is it possible to change the name that appear on AirPrint so I can distinguish both Printers? Something like "Printer-Studio" and "Printer-Bedroom"? Or something that works somehow...
Thanks.
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Pedrosacelso,
No problem.
Have a good weekend!

HP Officejet Pro 8100 Everything fine; Just won't print

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