HP Officejet Pro 8100 - trouble printing from the web

The printer prints just fine however it will not print from certain websites. I get a message to choose a printer or setup a printer and when I choose the printer to print from it will not acknowledge it. Any help would be greatly appreciated.
Thanks

Hi Bridge0328,
I see that you're having problems printing from websites. I have a couple of questions for you.
What browser are you using?
What operating system is your computer?

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Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
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2)      When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
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Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Hello,
Please try the below steps..
While the printer is ON, unplug the power cord from back of the printer.
Wait for 30 seconds.
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Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Hi there cv4928,
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Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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This question was solved.
View Solution.

Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
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-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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remember ~▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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Worthless. But thanks for taking absolutely no time to understand the initial complaint. Should you decide to do more than a quick forum search, the initial complaint is about a sudden inability to print to PDF. It's is NOT about printer issues.
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Try to reset the print prefs. See:
[[Fix printing problems in Firefox]]
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Every time Firefox opened
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Try This!
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HP Officejet Pro 8100 - trouble printing from the web

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