HP officejet Pro 8500 a plus-sudden loss of scanner communication......again

 I have a HP officejet Pro 8500 a plus running on windows 7 pro 64, no system changes made since problem started occuring.
Today my printer would not scan/print or do anything for that matter wirelessly. Test report came back saying everything fine, but obviously that isnt worth the paper it is printed on. I've tried several of the tools, exe's and other suggestions I had found to no avail. I joined this forum out of hope for a solution, and to voice my displeasure with the product.
I should state that I had this problem once before (approximately 8 months ago on a different router/ISP configuration) and was able to rectify after trying all the options I could find,  with a power down/unplugging of printer/modem/pc. That did not work this time, I've wasted the better part of the day trying to get this thing back up and running, and honestly for the age(less than a year I have owned) and the cost I find this unacceptable. I also find the lack of valid solutions available and unresolved threads to be insulting to your customer base.
 I apologize for the tone of this post, but I have gone through almost every thread I could find through google and seen many people sharing the same problems, and not seeing any solutions in any of the numerous threads.
 Lots more to say, but HP has taken enough of my time today, how about a solution.

I forgot to mention the printer has been working on it's current ISP/Modem configuration for 3.5 months

Similar Messages

  • Officejet Pro 8500 A909g Wireless suddenly won't print yellow; no error messages

    Is it possible that a printhead needs to be replaced even when Diagnostics Pages all say "Printhead health:  Good"?   I don't have any error messages.  There are no obvious white lines through the colored blocks on test pages.  In a couple of blocks on some test pages, there is one, very fine, barely visible line, but it's not the same on all pages.  (Today I've printed about a dozen test pages of three different kinds that have colored blocks on them, and there are no white lines like the ones shown in examples of bad test results.)   I have used the tool for cleaning the printheads many, many times today and have cleaned at all of the levels.  The ink level in the yellow cartridge is fine, and it's been working well until yesterday and today. 
    The printing of the five colored blocks on test pages is good, bright, and clear.  The only problem is that the block which is supposed to be a light orange color is only pink, and the block that is supposed to be green is only blue:  they are lacking yellow ink.
    I haven't had any problems with the paper I've bought at Staples for six years (I also bought my printer at Staples ).  The printer is six years old but has not been used hard.  I use it regularly for a page or two a few times a week, so the printer isn't sitting idle for weeks at a time. 
    I read something in "help" information about using a straight pin to gently remove excess adhesive from the nozzle of a new ink cartridge, which didn't apply to my cartridge, but I decided to experiment anyway by pushing a pin through the nozzle of the partially-used, yellow ink cartridge,  The test page I printed after that is the page with just four colored blocks on it rather than the five blocks on a different test page.  This is the only time in two days that the yellow ink has printed.  However, it printed in a wide horizontal band a little streaked with gray in the middle of the block.  Then there are fairly wide white bands (no ink) both above and below the wide yellow/gray streaked band in the middle, and there are very narrow, yellow, horizontal strips  printed along the very top edge and the very bottom edge of the block.  In other words, the sequence of horizontal printing in this block only is:  narrow yellow strip, wide white band, very wide yellow/gray streaked band, wide white band, and narrow yellow strip.
    It seems this might mean that some yellow ink actually got through after I'd poked the pin into the center of the nozzle of the partially-used ink cartridge?  However, when I tried printing the same test page again, there was no color, no ink showing at all where the partially-printed, yellow block had been on the previous test page.  There was only a totally blank, white space where the yellow test block was supposed to be.  The blue block, the red/pink block, and the black/gray block all printed well.
    When nothing solved the problem of yellow ink not printing, I replaced the partially-used, yellow cartridge with a new yellow cartridge, but that didn't make a difference either:  the yellow ink is still not printing.  Yes, I use genuine HP ink cartridges.  I buy new ones whenever I need them -- never refill them or use any other brand but HP. 
    I used the alignment tool once to fix some slight wavering in the lines on a test page.  The lines are now perfectly straight.
    I apologize for being so wordy, but I wanted to send all of the details that might help diagnose the problem.  I read other questions and answers in the forum about yellow ink not printing, but while there were some similiarities, none of them was 100% exactly like my experience with the problem.  What shall I try now?  Thank you for any suggestions.

    Good day.
    Can try the steps in this document?
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
    Although I am an HP employee, I am speaking for myself and not for HP.
    Say "Thanks" by clicking the thumbs up in the post that helped you.

  • HP Officejet Pro 8500 A909a won't let computer boot up

    I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
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    USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I 
    ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
    had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
    reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
    to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about 
    4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
    Message Edited by ComSource on 06-15-2009 07:14 AM

    Hi,
    The problem seems to lie in the installer, which has an unusual bad behaviour.  The installer puts the 8500 a909a in the list of USB  bootable devices.  (Not good!!!)
    When the printer is disconnected it isn't a problem.  When the printer is connected the computer tries to boot from the printer and the computer hangs.
    When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
    But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
    The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer.  More importanly, they didn't have a way to escalate the problem. They  had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

  • I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

    I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network.  It works just fine and prints and everything.  The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer.  It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death.   It is driving me crazy.  I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off.  Please help.  And yes I have turned offf the computer and rebooted.  

    If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
    Go to Applications/Hewlett Packard/ click on HP Uninstaller
    Click on Continue
    Highlight your device on the left pane
    Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
    There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
    Click Continue and let it finish
    Restart your Mac
    Download and install this: http://support.apple.com/kb/DL907
    Now reset the printing system:
    - Sys Prefs, Print & Fax
    - Right (control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Cannot find Officejet Pro 8500 A909g on network

    We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
    My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
    Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
    I disabled all Firewalls and still can't find the network printer.
    It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
    Could anyone suggest anything I can do to get this fixed?
    Cheers

    I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
    I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

  • Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

    I am trying to use my IPad and print from it through Air Print.
    Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an  HP Officejet Pro 8500 A909n Series Printer?
    The documentation from Apple indicates compatibility with:
    HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
    Will  the 8500 A909n work?
    Thanks.

    Hi,
    Airprint is not supported for HP Officejet Pro 8500 A909m Series.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • Officejet Pro 8500 Wireless All-in-One Printer - A909g printhead

    The printer has not been 100% for a few weeks. It would align the printhead fine. When printing, it didn't always print everything - one time blues would be missing, another black would be missing. Received a message saying the ink was out of date. Picked up new ink yesterday, installed it and the printer went thru it's normal routine - cleaning and aligning. It would print the page which was not good and then realign again.
    I read up on how to change the printheads. Problem is the printheads are stuck over to the right. I have pressed the * button and done anything else I could find. What do I do now?
    Carol Belles

    Hey @carolinva,
    I understand that you're having print quality printhead related issues on your HP Officejet 8500 Wireless All-in-One Printer. I would like to work with you today in resolving the issue of not being able to remove your Printheads. Now I understand that you have already tried new cartridges and run the cleaning and aligning on the product to no avail. At this point you have determined that the printheads are defective.
    Just so you are aware there are two printheads in your product. There is a Black and Yellow Printhead and a Cyan and Magenta Printhead. Because your quality issue is affecting blues and blacks than both printheads may be defective. The printheads run for about $64.99 a piece plus tax in the United States. Also, there is a chance that you could replace both printheads and the issue not be resolved because it's a hardware failure of your ink system. Therefore, the next step would be to replace the printer. New printers do not use the same ink systems as your Officejet 8500 printer so the Printheads would do you no good if you have to replace your product.
    Part Number for HP 940 Black and Yellow Printhead: C4900a
    Part Number for HP 940 Magenta and Cyan Printhead: C4901a
    I'm going to provide you steps on how to properly remove the printheads in your product. Because your printheads failed to initially move to the left I'm going to have you start by running a power reset.
    Step 1: Power Reset:
    With your printer powered on, disconnect your power cable.
    After 30 seconds, plug your power cable back in to the printer.
    Your printer should turn on automatically.
    Once the printer returns to the ready state, follow the steps below.
    Replacing the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909)
    Please let me know if the steps provided resolve your issue. Should you have further issues be sure to let me know. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP OfficeJet Pro 8500 memory card?

    Does the HP OfficeJet Pro 8500 have a memory card? If so, where is it and how do I remove it?

    Hello,
    Which 8500 do you have?
    HP Officejet Pro 8500 All-in-One Printer - A909a
    HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
    HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
    HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n

  • HP Officejet Pro 8500 Printer forcing a preview page before printing

    I have an HP Officejet Pro 8500 (my computer is Windows 7 home premium) and it worked great until a couple weeks ago, perhaps as result of my computer upgrading itself to IE 9, but I don't know.
    Suddenly it started forcing open a Preview Page, making me wait (sometimes very long times) for the preview window to open, and then I had to click once again to actually start the printer. It is very annoying to have to wait endlessly for the window to open up, and then it's another click to actually start.  It is wasting a lot of time and making the whole process much more cumbersome and tedious.
    How can I go back to my printer starting immediately without all these in-between steps? 

    Hi there sorry to learn that you are facing this problem.
    Are you still facing this issue? If you are I will do my best to help you.
    Have you upgraded the firmware of your printer lately; you can get the latest firmware in the main support page for your printer
    This is the main support page for your printer,  GO HERE Go to software and drivers download and select your operating system. You should also upgrade the firmware of the printer.
    If you are not experiencing this issue any longer,  May you let me know, your time and courtesy, will be deeply appreciated.
    Regards;
    RobertoR
    remember ==▼
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • HP Officejet Pro 8500 has to be rebooted every time I print

    All of a sudden my Officejet Pro 8500, Windows 7, has stopped printing unless I power off and on.  Then it will print for a while.  If there is not constant printing and i try to print again later It says "Printing" but never prints.  I power off, then on and what i tried to print will then come through. 
    I print wirelessly and have not had any trouble before.  I have a home office and keep it powered on all the time.

    Hi there wasabi123,
    Welcome to the Forums!
    I saw your post about your Officejet Pro 8500 no longer printing. I understand sometimes you have gotten it to print by turning the printer off and on and are also connected wireless.
    I suggest following this document as a guide for this problem:
    Slow Printing in Windows
    I hope this helps! Please respond if you wish with any issues you run into.
    Thanks,
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet pro 8500 a909n Unable to locate - The printer is not connected

    Something, unknown to me, must have recently changed with my printer and or my iMac and MacBook Pro.  I was suddenly unable to print.  When I attempt to print I get this icon on the dock:
    I then click on the icon and this is the window that is displayed:  
    I completed a #6 restart and restarted the computers.  I had no problem establishing a connection with the router, which is a Time Capsule.  On the OSX Printers and Scanners Page I initially had a green light, but after attempting to print the light changes to amber and states "in use Last Used".  If I turn off the wireless radio, I can connect using USB, but prefer to use wifi.  However, after I walk away from the computer for awhile and then come back to print I get the same message.
    Is there something I can do to fix this.
    Information
          Printer:
                                     Officejet Pro 8500 Premier (a909n)
          Computers:     iMac (fall 2013)
                                     MacBook Pro (2012)
          Operating System:
                                      OSX Mavericks
          Print Driver:
                                      HP Inkjet 3 Driver 4.1.0

    Hello there @UncleMonkey ,
    I read your post about the printer loosing it's connection and not printing or communication with your Mac.
    I have a suggestion for you!
    Click this link, and follow these steps. I have heard much success in this guide and hope it works for you too: Printer Does Not Maintain Wireless Connection
    Best wishes
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500 A910 printer/scanner/fax

    Dear Forum,
    I have experiencing problem to scan on this product but I can print my work from the computer.
    The message appear from my computer:
    The HP Officejet Pro 8500 A910 was not found.
    The message from the unit HP Officejet Pro 8500 A910 screen:
    No Computer detected.
    To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
    - FYI, my computer is not using netwrking cable but it is connected direct to my computer.
    - HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
    Please help.

    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
    Please let me know which model of printer you have:
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Can't setup scan to email with google apps for your domain (HP Officejet Pro 8500 A910 Printer)

    Printer HP Officejet Pro 8500 A910
    Web interface (HPLIP installed on ubuntu 11.10, but problem is linked to web config.) 
    "The device could not send the test e-mail message. (EmailAccounts-timeout)" when going through the full setup, and "The device could not send the test e-mail message." when testing the account after creating it from the "Outgoing Email Profiles" tab. 
    No changes.
    I can't cofigure the printer to send emails out using the email adress we have created exclusively for it with our domain name in Google Apps for your domain. The settings test ok for the email alerts. 
    I'm using these settings: 
    Server: smtp.google.com
    Port: 587 (also tried 465)
    username: [email protected]
    good password, copied and pasted to make sure there are no typo's. 

    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
    Please let me know which model of printer you have:
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Connection Problem HP Officejet Pro 8500 A910

    Dear Forum,
    we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
    The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
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    We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
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    Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
    Thanks!
    This question was solved.
    View Solution.

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Why does my HP Officejet Pro 8500 A910 no longer support Airprint?

    My HP Officejet Pro 8500 A910 suddenly does not support Airprint. It prints normally from Windows based devices. Has IOS stopped supporting this printer?

    I don't see it in the list here: About AirPrint so my guess would be it is not supported.
    This document from HP shows that it is compatible so you need to contact them to find out if it should be working and how to fix it.
    ~Lyssa

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