HP Officejet Pro 8500 A - where's my fax?

Hello,
I have updated to Mountain Lion and now have a printer issue with my HP 8500 A:
Irrespective of whether I install the printer as an "Airprint" printer or via "HP Driver", the printer works flawlessly.
What is now gone, however, is my the 8500 as a fax (the printer was also configured as a fax).
I have tried everything, reinstalling, restarting, deleting and adding the printer again. There is just no 8500 available as a fax.
Anybody else with this problem (or with a 8600)? Any ideas? Or do we just have to wait until Apple come around with a driver update?
Thanks

John,
thanks for your link to the other discussion.
Nonetheless:
I can manually look for the printer driver from HP like you said (ppd), and can add it to the list of printers als a "fax".
BUT.... and it's a BIG BUT....: Have you tried faxing something?
If I do that, i.e. "print", then "select the fax", then a yellow triangle with an exlamation mark shows up besides the selected fax. Even before you try sending it off.
Just for argument's sake, I have tried sending a fax to a friend of mine. Instead of an external line being picked up and the number dialed, my printer starts printing bogus pages with all sort of hieroglyhps, and doesn't stop doing that.
So, I think I need a "real driver" after all.
Or Ralph, does your link work for you? Have you tried to send a real fax?
Thanks

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HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

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Very bizarre.
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View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
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HP Officejet Pro 8500 A909a won't let computer boot up

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Hi,
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Hello garden-2009,
Welcome to the HP Forums!
I understand only one printhead is displaying the health using the Officejet 8500. I will do my best to assist you! I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 A909a Series email address to print from an ipad

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Tina
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View Solution.

The A909 series of Officejet 8500 printer's don't work with ePrint. You can use the ePrint Home and Biz app for Android and Semien devices, or the ePrint app for iOS devices. You cannot, however, use ePrint itself. Sorry for the confusion. Below are links to the ePrint Mobile apps compatablity list and FAQ. Hope that helps.
Supported Printers for the HP ePrint Mobile App or HP ePrint Home & Biz:
http://goo.gl/sVIG8
HP ePrint Mobile Apps FAQs:
http://goo.gl/33WFq
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HP Officejet Pro 8500 A909g Crashes My Internet

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Hi FGG,
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If this was not what you're looking for please let me know more specifically what the issue is.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP OfficeJet Pro 8500 memory card?

Does the HP OfficeJet Pro 8500 have a memory card? If so, where is it and how do I remove it?

Hello,
Which 8500 do you have?
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n

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This question was solved.
View Solution.

You can install an alternate print driver, such as the HP Deskjet 990c(pre-included with XP and Vista) and you should have that option. Follow the instructions below.
===Step one: Determine which port the current HP product uses===
a. From the Windows taskbar, click the Windows icon/Start button.
b. In the Start Search box, type control printers and then press Enter . The Printers window appears.
c. Locate the HP product in the list of printers, right-click the HP product, and then click Properties .
d. Click the Ports tab and write down the name of the port that has a check mark in the box beside it. This is the port to which the current HP product is printing.
e. Click Cancel to close the Properties dialog box.
===Step two: Add an HP Deskjet 990c default printer===
a. In the Printers window, click Add a printer .
b. Under Choose a local or network printer , click Add a local printer and then click Next .
c. Click Use an existing port , click the down-arrow ( ) to the right to select the port identified in Step one, and then click Next .
d. Under Manufacturer , locate and click HP .
e. Under Printers , locate and click hp deskjet 990c and then click Next .
f. In the Printer Name box, change the name of the printer if you'd like to.
g. Continue the wizard and select the preferred options, and then click Finish .
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

HP Officejet Pro 8500 - won't go to "sleep" anymore / occasional mechanical noise

Hi-
I have a HP Officejet Pro 8500 all-in-one wired network printer. Until recently, it used to go into a "sleep" type mode where the screen would go blank and I assume it would entered some sort of power saving mode. Recently, it has stopped doing that. It doesn't every go into sleep mode now, and every 15 mintues or so, it makes a mechanical noise like the moving portion of the printer is cycling briefly on and off.
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That is an odd problem, for the most part and like me I am having the exact opposite problem. Once it goes into sleep mode my printer will not even wake up I have to reboot the whole thing. I would say try going and enabling the energy saving mode again and see if that helps.

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Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
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Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
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Officejet Pro 8500 a909n with laptops

I have a client with 2 Dell Windows 7 laptops, connected wirelessly to an Officejet Pro 8500 a909n at home. Both laptops are carried between office and home locations. They also access the office remotely from home via a VPN to a Windows 2008 R2 Terminal Server running Easy Print. The 2 laptops are identical, and the same version of the HP Printer Software is installed on both. But one of them keeps having a problem where the print queue on the laptop stops working. Documents are hung in it, and its Port IP address is different each time this happens.
Someone before me set it all up, but I am ready to do a total redo!!! What is the most reliable way to set this printer up? Will a static wireless IP address fix it? The printer itself has a fixed IP address, but that is always different from the wireless addresses showing up on the laptops.
It seems like the queue problem occurs after the laptop has been taken offsite and brought back home again. But the other one works fine after going offsite. The only difference between the laptops' offsite network is: the one with the problem has a USB-based docking station at work, and the one that works well has a Dell docking station that uses the laptop's native dock port on the bottom.
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I would suggest to try the static IP method first before doing an uninstall/reinstall. You might also want to try using the diagnostic utility I linked below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&dlc=en&lc=en
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

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   I did this.
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Hello Aardvark1
I will insert my responses in underlined blue next to your questions or statements :
I understand that you are having issues with the HP trouble shooter. Yes, I am! I would like to help with this problem. I surely hope so!
The trouble shooter is for all HP printers. I understand   This makes it very generic and not all the reports are the same for each printer.   It would seem that the Trouble shooter would be for the printer on which the Trouble Shooter is installed. I suppose having a trouble shooter for each of the printers HP makes would be a problem for HP!
I agree this can be frustrating.
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Aardvark1 I work on behalf of HP Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!   I hope to be able to Accept the Solution - and - give you Kudos, Thumbs Up - when we get this resolved. Thank you.

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I'm very frustrated with this issue I'm having. Here's the bullet points:
Running Mac 10.7.5 (Lion). Printer is connected to this machine via USB.
Started receiving message on my all-in-one HP OfficeJet Pro 8500 909a that scanning wouldn't work and to check documentation for help.
While looking online and going through some troubleshooting, I deleted the Printer from my print que to try and re-install fresh.
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I've scoured the HP website to try and find the 'hp setup utility for lion' install file but it doesn't appear to be available for manual download -- every direction just points back to software updater.
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Chad
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View Solution.

Hi chadkafka,
Follow the steps below
1. Check that your USB cable is good by using a new one
2. Open System Preferences, and then right click in the open white area. Select Reset printing system
Note: if you have any other printers installed this will remove all printers in the print queue.
3. Open Disk Utlity, and then select your hard drive. Click on Repair Disk Permissions
4. Plug in the USB cable to the Mac, and then select Not now when it asks you to install the printer
5. Click on the Mac apple icon in upper left corner, and then run Software update to reinstall the printer using the ASU.
Let me know if you get the printer installed successfully?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro 8500 A - where's my fax?

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