HP Officejet Pro 8500 A909a printer Problems.

Main computer and Laptop both running Windows 7 64 bit. Printer works fine on the main computer.
Laptop saysthe driver is missing for the 8500. When searching for the problem through windows search, It tells me the driver is not installed. I click on install driver, and apply fix, then a window pops up and says driver not found.
I uninstalled and downloaded latest driver from HP and get the same problem. Any help would be appreciated.

Hi glensed,
I understand the driver isn't installing properly.
I will be happy to help you with this.
I would do a level 3 uninstall of the printer software and then reinstall the newest software.
You can create a system restore first.
Create a restore point.
Follow these steps to do the level 3 uninstall of the printer software:
Go to start, type in run in the box search programs and files, then type in %temp%, open the folder starting with 7z, (Example: 7zS2356) util, ccc, uninstall_L3. When the uninstall has completed restart the computer.
I would turn off all start up programs to make sure there isn't something blocking the printer.
Click on start, in the search box type in run, enter, then type in msconfig, click OK.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Temporarily turn off any Antivirus software.
Then install the software again.
HP Officejet Pro Full Feature Software and Driver.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab.
Turn the Antivirus software back on again.
Please let me know the results if you are still having issues.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
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The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

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Hi
We have an HP Officejet Pro 8500 A909a that normally works very well. We need to print a brochure in full colour on A4 borderless and the printer starts printing and then cancels the job itself after printing about a fifth of the page. I have tried all different printing options and it works fine if there is a print margin but will not work for borderless. This applies to printing from all different applications (Microsoft and Adobe).
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I am having what seems to be to be a strange problem.
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What operating system does the computer use?
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HP Officejet Pro 8500 A909a Series email address to print from an ipad

Where do I find the email address for my HP Officejet Pro 8500 A909a Series so I can use my new HP app on my ipad for printing from my ipad to my printer?
Tina
This question was solved.
View Solution.

The A909 series of Officejet 8500 printer's don't work with ePrint. You can use the ePrint Home and Biz app for Android and Semien devices, or the ePrint app for iOS devices. You cannot, however, use ePrint itself. Sorry for the confusion. Below are links to the ePrint Mobile apps compatablity list and FAQ. Hope that helps.
Supported Printers for the HP ePrint Mobile App or HP ePrint Home & Biz:
http://goo.gl/sVIG8
HP ePrint Mobile Apps FAQs:
http://goo.gl/33WFq
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DLM1FN1006BR
I have been fighting with this printer for the past week, put at least 40 hours into trying to fix this alone. I will never buy another HP product for my office again.
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Hi,
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Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
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Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

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I installed the update from HP and haven't had any problems since!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&os=4159&p roduct=3752456&sw_lang=&#N505

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mayberrysheri

Hello there mayberrysheri, welcome to the forums
I noticed your posts about the ink cartridge or printhead issues you are experiencing with your Officejet 8500 model. My best suggestion to you, would be to have you try all of the steps in the guide below for this issue.
I hope this helps!
'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Wednesday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi Cowboy,
So, none of the other scanning methods worked for you that were listed in my last message?
Could you try creating another User Account on your PC with Admin Privileges and try installing on the new account, and let me know what happens?
Hope to hear from you,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500 A909a Series leaks ink in the front right corner.

My HP Officejet Pro 8500 A909a Series Printer is leaking black ink in the front right corner of the printer. Leak seems to be very slow. I also can't find any documentation on how to take the bottom portion of the printer apart to investigate the leak.

Welcome to the HP Community @dtr00 ,
I saw your post about the black ink leaking in the front right corner of your Officejet Pro 8500 model. As we do not have service guides to help you disassemble the unit, and don't recommend it, I would suggest calling us directly to see what your printer options are with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Enjoy the remainder of your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

My Hp Officejet Pro 8500 will print but not anything with black ink - i have checked the black ink cartridge and it is full. Whenever i print anything in colour (only option) the printer goes into an alignment/maintenace loop that lasts for a long time and does not fix the problem. What should I do?

Clean your printerhesd 4-5 times until the black fully restores. I am on my third complete cleaning and have gone from 0% black to approx. 60-70%. So, it works just takes time.

Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found. Using Windows Vista.
Read on ablog that there are sometimes false "paper jam" notices. Anyone else experience this problem?

1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro 8500 A909a printer Problems.

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