HP officejet pro 8500 A909g Can not send emails from scan to e mail & Forward My Fax on Emails

I have Windows 7 home Premium os,
My earlier router malfunctioned so have installed new Dlink router DSL-2750U and after that i am not able to use scan to email & Fax to email options.
Email id to forward mail is a gmail id.
Please advice

Backing up a moment, how do you access your email;
Software based program (ex. MS outlook, aol desktop)
Web browser (ex. Google Chrome, Internet Explorer, Firefox)
Another method
Scanning to email requires a software based email to be open.
However, a work around may be present if you were able to provide the information stated above.
I am a HP employee.
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Officejet Pro 8500 A909g do not get the correct IP address from DHCP

Hi,
We reconfigured our network to use 172.16.11.xxxx
We assigned the IP addresses to our OfficeJet Pro 8500 A909g printers by using DHCP reservations.
After joining the wireless network, all our printers have a 169.254.xxxx.xxx address.
What am I missing?
Thanks
Christophe
This question was solved.
View Solution.

Is DHCP still active on your router? The printer will have to have DHCP active.
169.254.x.x means the printer sees the router but is not getting a valid IP from it.
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Officejet Pro 8500 A909G Can't Scan to Network Folder - Install won't detect Printer

I have installed an 8500 on a wireless network. There are 2 PC's; 1 is XP Home, the other is XP Pro, both are Service Pack 3. The Router is a Linksys WRT54G2, Wireless adapters in both PC's are Linksys Wireless G - PCI cards. Both PC's are running McAfee Total Protection software and they are up to date. Windows Firewall is off. I'm using a 9 char SSID (all alpha), it isn't hidden and I'm not using MAC filtering. Security is WPA2 using a pass-phrase. I have added SLP service on Port 427 in McAfee on both PC's for UDP and TCP. (I've also opened up 135-139 and 445 for File sharing.) All devices configure using DHCP. The printer was turned on first and gets 192.168.1.100, XP Home gets ...101 and XP Pro gets ...102. Signal strength for both PC's is Excellent and the LAN runs at 54.0 mps. (I can't think of anything more to describe how everything is setup. If anyone needs something else, just ask for specifics.) Now the PROBLEM:
During installation: 1) XP Home discovers the printer just fine, all is happy and all works as advertised. 2) XP Pro doesn't see the printer when searching for printer (not recieving SLP Packets?), I have to go to advanced and search by IP Address. There is some point after this that I receive an error saying I need to check port 427 etc. I check continue installing wireless and ignore errors. When install is done XP Pro CAN print. I CAN run HP Solutions Center and scan. I CAN'T go to the printer and press the scan button and "Scan to a Network Folder", I CAN'T setup this function for the XP Pro machine using ESS. I CAN access EWS from either PC (that uses port 80). I have tried turning off the McAfee firewall to no avail (of course McAfee doesn't exactly turn off completely - I have read in some other forums). I'm not sure what to do next and I'm spending WAY too much time on this install (this is a customer of mine). I was about to tell them I can't turn on this one option - then I tried to turn on file-sharing and found it doesn't work either! I could point the finger at McAfee because it sounds like their kind of problem, however, both versions are identical, and both have been setup the same. The only real difference is XP - Home vs Pro. If anyopne has seen this kind of problem on an XP Pro box please let me know. I'm now just scratching my head with no other options.

I have a customer with the EXACT same problem. I HONESTLY thing that HP has a driver/firmware problem here.
Three different computers, A desktop, a laptop and a Netbook (sounds like a joke...) NONE will allow Scan to Print. I have installed/uninstalled around 9 times now - HP sent the customer a NEW printer in December - still no workee. Spent 5 hours on phone with tech support - NO WORKEEE...
Here is the maddening part - the SCAN TO E-MAIL works PERFECTLY!!!!!!!! ALL other functions work Perfectly - but Scan to File just fails stating that it can't find the computer.
I can ping the Printer, I have disabled ALL anti-virus, firewall software, scanned with Malwarebytes, TrendMicro Housecall, Eset NOD32, and Kapersky scanners with negative (good) results for bugs...
I'm just happy that SOMEONE else is having the problem... (so that I know that I'M not COMPLETELY crazy....) (The scene in OFFICE SPACE keeps playing through my head, the one where they take the fax machine and play baseball with it...)
Help!!!!

HP Officejet Pro 8500 A909g can't scan to network folder

Since upgrading to 10.7 Lion, I have not been able to scan to a network folder on my mac.
Have downloaded the latest driver from HP, and reinstalled the driver etc, but to no avail?
Any thoughts?

Latest news:
there's a firmware update for HP OfficeJet Pro 6500 Wireless (A909g) which is compatible with the new SMBX protocol! This re-enables scan to folder capabilities in OSX 10.8 & later!
You CANNOT find this update under Mac OSX menu on the HP support page but only under Windows, and need to update the firmware via a Windows system (or a VMware machine).
After that, it works again!

HP Officejet pro 8500 A909g Can I clean printheads or is it necessary to put in new ones?

Have been having issues with poor color quality. Also Black ink prints sometimes not always. e.g. On duplex printing balck ink fades to nothing after a couple of pages. I know the issue is in the printheads as even the print cartridge holder is full of dried ink spots. Inside of printer is full of dust. Would like to clean ink cartridge holder and vacuum or eliminate all dust inside printer as well as cleaning or replacing all printheads. Where can I buy new printheads at best prices?

Hi Computronics,
Yes you can clean the print heads, i have included the document ''The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...'. I know that you are not having this particular error, but it does show how to clean the printheads.
Please let me know if this helps.
I worked on behalf of HP

HP Officejet Pro 8500 A909g and eprint

Hi.
I have a HP Officejet Pro 8500 A909g
I want to print from my ipad and my samsung galaxy sIII .
I tried to set up the apps, but I can't find my printeres emailadress. I followed the instructions but find nothing.
From the hp-website this printer should be able to work with the apps, but how?
Kind regards Thor

The printer that you have listed will not have an ePrint email address because it does not support ePrint. However you can use the ePrint app that is available when the app asks for email address choose skip. In order to use the app you must make sure your wireless device is connected to the same network as your printer. I am included a link for you to see ePrint supported printers and capabilities for each.
Let me know if this helps.

HP Officejet Pro 8500 A909g - doesn't save a scanned PDF file on Windows 8.1 64 bit

I have just purchased a new PC with windows 8.1 and sucessuly installed the driver from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=3752...
I can print.
I have properly set up the digital filing to a network folder.
when I scan a documet a PDF file is generated in the network location howver it is 0 bites in size.
please help me.

Hi @kitesquid,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8500 A909g, does not save a scanned PDF file on Windows 8.1 64 bit. I am sorry to hear this, but happy to help!
To verify the printer's hardware is functional, are you able to make copies from the scanner glass? Copying a Multipage Original.
In the meantime, please try our HP Print and Scan Doctor, and let me know the results!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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New IPad airprint does not find Officejet Pro 8500 A909g series with DLM1FN1006BR firmware

Does the Officejet Pro 8500 A909g seriea with DLM1FN1006BR firmware accommodate airprint on the new IPad? If not, is there some fix?
This question was solved.
View Solution.

No, your printer is not AirPrint capable and cannot be. You can try other printing apps, like HP's ePrint Home & Biz.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can I ePrint with a HP Officejet Pro 8500 A909g

Can I ePrint with an HP Officejet Pro 8500 A909g printer?

Hello hglander,
You can check the list here http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
But your printer does not support ePrint. Sorry.
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HP Officejet Pro 8500 A909g Wireless - Can't Clear Print Que - Vista SP 1

I have an HP Officejet Pro 8500 A909G Wireless printer which is set up wireless through a router. Used to be able to print to this printer from any computer in the house except now. I tried to print a document from my HP Pavilion laptop to the printer; it didn't print. I tried multiple things, didn't work, so tried cancelling the document from the print que. For 2 days now it has the print que has showed this document as "deleting", pages 6/2, shows date and time of request to cancel print job. I went into Control Panel, right-clicked on the printer and chose "cancel all documents" and the print que still shows this document as deleting. No ability to cancel printer job from the physical printer itself. I've tried restarting the computer to see if it would clear the que; it doesn't. Read through previous posts and tried several of the suggestions; nothing works. Can no longer use this laptop to work and print. HELP! Vicki

I have had to delete the printer, search for it again, and re-install it!

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
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HP ePrint cant find HP officejet Pro 8500 A909G but HP ePrint Home & Biz can why

We have reacently baught a IPAD
I have erlier used HP ePrint Home & Biz on android so i installed it on the IPAD and HP ePrint Home & Biz have no problem finding my HP officejet Pro 8500 A909G but when installing HP ePrint it just stands there enlessly looking for printers but doesnt find one. HP officejet Pro 8500 is in the list of supported printers
Any Idea

Thank you for clarifying.
Dlink routers provide Multicasting support disabled by my erxperience.
Try the following steps and then check for any change:
Enter the router EWS page by typing its IP address.
From the top menu click Advanced.
From the left menu click Advanced Network.
Make sure the Multicast Streams checkbox is selected.
Click Save Settings to apply and reboot the router.
Make sure the devices have reconnected and check for any change,
If there still having issues, I would recommend you to update the latest firmware for your router:
http://www.dlink.com/us/en/home-solutions/support/product/dir-655-wireless-n-gigabit-router
Regards,
Shlomi
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Printer keeps printing (HP Officejet pro 8500 A909g)

I'm currently running a HP OfficeJet Pro 8500 A909g wireless all-in-one printer off a wireless network - my laptop running Vista Basic.
My printer has started the Christmas season by printing the document I send to it repeatedly... whether this is a windows problem or something specific to the printer I don't know - has anyone come across this before?
There are no error messages on the printer, it's just happily printing page after page... (until I kill it in the print dialogue). Advice appreciated! :-)

I am having this very same problem and have been chasing it since August. Here are some of the characteristics I have notices:
- I have several machines attached to this printer. All of them using the wireless connection. It only happens in Windows Vista (Home premium in my case). All my windows machines do not have this problem at all
- No multiple copies option has been setup
- Seems to happen with Windows Office applications (Word, ppt, publisher), Internet Explorer, and .pdf files. In the windows office, my word and power point are version 2002 SP3. Publisher is version 2003.
- I have installed, deleted, re-installed drivers several times with no luck
- I uses A909n (8500 premier)
- Files might or might not reproduce the problem. I can print the file and it will give me multiple copies. I can then close and immediately open and print and I will not get multiple copies
- In my case the number of copies seems random. Usually in the 6-12 copies range
How do I live with this? Well it annoys me, but when I print if I notice that I am getting multiple copies, I go to the printer queue on Windows and delete the job. Since my main computer is XP, the problem is not so huge, but my wife's computer is one of the vista computers and she likes to abuse her "IT guy" (me). So it is certainly an annoyance. I am convinced it is the printer driver, but I cannot prove it.
Anything you want me to try, I would be willing to (except re-install windows... I ain't doing that for a printer).

HP Officejet Pro 8500 A909g seems to destroy printheads

My wife and I have identical “HP Officejet Pro 8500 A909g Series” (S/N: [Edited for Personal Information] for my printer) printers bought within several months of each other. We have owned the printers since late 2009.
My printer quit printing cyan completely and magenta partially. I replaced both ink cartridges, which did not fix the problem. I then removed the printheads and cleaned the electrical contacts with denatured alcohol and also cleaned the contacts in the printer. This did not fix the problem either.
So I “borrowed” the printheads from my wife’s identical printer and placed it into my printer. That didn’t fix the problem either. When I put the borrowed printheads back into my wife’s printer, it immediately displayed the same symptoms as my printer (it wouldn’t print cyan at all and partially did not print magenta.
The “Self Test Diagnostic Page” of both printers state that the printheads are “Good” in both printers.
During the “Align Printer” task, the LCD on the printer displays a message indicating that the printhead(s) are bad.
Question: is it possible that the printer itself is faulty and causing the printheads to permanently not work correctly?
Second Question: If my printer is bad, what other similar models of all-in-one printers use the same ink cartridges?

Hello Neil-in-Tucson,
Welcome to the HP Forums.
I see that you are having an issue with the Printheads on your printer.
Are you seeing any error codes on the printers display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you like, you can try calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here. They will be able to get into more detailed troubleshooting.
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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HP Officejet Pro 8500 A909g - doesn't install on Windows 8

I upgraded my HP computer to Windows 8 Pro from Windows 7.The HP Officejet Pro 8500 A909g was running fine with Windows 7, but will not install correctly on Windows 8 Pro. I've tried reinstalling numerous times. Sometimes the installation appears to run correctly. Sometimes it never finishes.In the best case the 8500 will print, however Solution Center will not show ink levels and will not scan.It shows the message: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later" and the scanning programming does not start. Sometimes, the scanning program starts without the error, but then another error prevents scanning (don't have that message). Creating a PDF with the scan to network feature from the front panel of the printer creates a pdf file of 0 bytes. When the printer is “installed” and able to print, but Solution Center is not scanning, the Windows scanning does work and the scanner passes the HP Print and Scan Doctor test – sometimes. Sometimes the HP Print and Scan Doctor reports a registry problem when checking the scanning functions. The HP Error Reporting feature sometimes tries to send an error report to HP. The reporting program hangs at “initializing” and the error report never makes it to HP. I've been installing with OJ_AIO_P8500_A909_Full_Win_WW_140_408.exe. (downloaded twice)After uninstalling, I've used OJP8500vA909_Scrubber_14.exe - running uninstall.bat at least three times -- on some of the passes, the Install Uninstaller stops working.I've tried installing with startup programs disabled and non-Microsoft startup services unchecked in msconfig. The printer would not install using USB cable -- the installation hung (just one try). All other attempts have been using Wi-Fi. The printer and Solution Center work fine from other computers on the network - running XP and Windows 7. Any way to this printer working fully under Windows 8 Pro? Thanks

Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan?

HP officejet pro 8500 A909g Can not send emails from scan to e mail & Forward My Fax on Emails

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