HP Officejet Pro 8500 A909g seems to destroy printheads

My wife and I have identical “HP Officejet Pro 8500 A909g Series” (S/N: [Edited for Personal Information] for my printer) printers bought within several months of each other. We have owned the printers since late 2009.
My printer quit printing cyan completely and magenta partially. I replaced both ink cartridges, which did not fix the problem. I then removed the printheads and cleaned the electrical contacts with denatured alcohol and also cleaned the contacts in the printer. This did not fix the problem either.
So I “borrowed” the printheads from my wife’s identical printer and placed it into my printer. That didn’t fix the problem either. When I put the borrowed printheads back into my wife’s printer, it immediately displayed the same symptoms as my printer (it wouldn’t print cyan at all and partially did not print magenta.
The “Self Test Diagnostic Page” of both printers state that the printheads are “Good” in both printers.
During the “Align Printer” task, the LCD on the printer displays a message indicating that the printhead(s) are bad.
Question: is it possible that the printer itself is faulty and causing the printheads to permanently not work correctly?
Second Question: If my printer is bad, what other similar models of all-in-one printers use the same ink cartridges?

Hello Neil-in-Tucson,
Welcome to the HP Forums.
I see that you are having an issue with the Printheads on your printer.
Are you seeing any error codes on the printers display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you like, you can try calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here. They will be able to get into more detailed troubleshooting.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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HP Officejet pro 8500 A909g Can I clean printheads or is it necessary to put in new ones?

Have been having issues with poor color quality. Also Black ink prints sometimes not always. e.g. On duplex printing balck ink fades to nothing after a couple of pages. I know the issue is in the printheads as even the print cartridge holder is full of dried ink spots. Inside of printer is full of dust. Would like to clean ink cartridge holder and vacuum or eliminate all dust inside printer as well as cleaning or replacing all printheads. Where can I buy new printheads at best prices?

Hi Computronics,
Yes you can clean the print heads, i have included the document ''The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...'. I know that you are not having this particular error, but it does show how to clean the printheads.
Please let me know if this helps.
I worked on behalf of HP

HP Officejet Pro 8500 A909g Crashes My Internet

I have an HP Officejet Pro 8500 A909g printer connected through a Netgear WNDR3400v2 router which is then shared through 3 computers all running Windows 7 Home Premium, in fact they are all identical. Now for the problem it seems that every time I turn on my printer, it seems to crash the internet, which is fine if your printing stuff offline, but when your trying to print stuff from the internet it is an issue. Before this point, it was nothing besides having to reinstall the printer periodically, although before it started crashing the internet it seemed that I had to reinstall the printer every time I wanted to print something.
I first noticed it about 2 weeks ago, and just brushed it off at first, I thought that it was just a minor glitch, and it would work itself out, but apparently I was wrong. So any help would be greatly appreciated.
If more information is required, please feel free to ask, so I can solve this problem.

I was able to resolve this by assigning a static IP to the printer.
Turn on the printer and have it connect to the wireless network, where it will find an IP address.
After it is on the network
From the front panel of the printer, go Tools (the wrench icon)
Select Network
Select Advanced Setup
Select IP Settings
Select Manual
Select all the settings as they are. Record the IP address that it has been assigned
Log into the router admin screen http://routerlogin.net
Click on the Advanced Tab
Under the Settings button, select Lan Setup
Under Address Reservation, click Add
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Hit Add
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Printer keeps printing (HP Officejet pro 8500 A909g)

I'm currently running a HP OfficeJet Pro 8500 A909g wireless all-in-one printer off a wireless network - my laptop running Vista Basic.
My printer has started the Christmas season by printing the document I send to it repeatedly... whether this is a windows problem or something specific to the printer I don't know - has anyone come across this before?
There are no error messages on the printer, it's just happily printing page after page... (until I kill it in the print dialogue). Advice appreciated! :-)

I am having this very same problem and have been chasing it since August. Here are some of the characteristics I have notices:
- I have several machines attached to this printer. All of them using the wireless connection. It only happens in Windows Vista (Home premium in my case). All my windows machines do not have this problem at all
- No multiple copies option has been setup
- Seems to happen with Windows Office applications (Word, ppt, publisher), Internet Explorer, and .pdf files. In the windows office, my word and power point are version 2002 SP3. Publisher is version 2003.
- I have installed, deleted, re-installed drivers several times with no luck
- I uses A909n (8500 premier)
- Files might or might not reproduce the problem. I can print the file and it will give me multiple copies. I can then close and immediately open and print and I will not get multiple copies
- In my case the number of copies seems random. Usually in the 6-12 copies range
How do I live with this? Well it annoys me, but when I print if I notice that I am getting multiple copies, I go to the printer queue on Windows and delete the job. Since my main computer is XP, the problem is not so huge, but my wife's computer is one of the vista computers and she likes to abuse her "IT guy" (me). So it is certainly an annoyance. I am convinced it is the printer driver, but I cannot prove it.
Anything you want me to try, I would be willing to (except re-install windows... I ain't doing that for a printer).

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

HP Officejet Pro 8500 A909g - doesn't install on Windows 8

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Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan?

New IPad airprint does not find Officejet Pro 8500 A909g series with DLM1FN1006BR firmware

Does the Officejet Pro 8500 A909g seriea with DLM1FN1006BR firmware accommodate airprint on the new IPad? If not, is there some fix?
This question was solved.
View Solution.

No, your printer is not AirPrint capable and cannot be. You can try other printing apps, like HP's ePrint Home & Biz.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 A909g Wireless - Can't Clear Print Que - Vista SP 1

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I have had to delete the printer, search for it again, and re-install it!

HP Officejet Pro 8500 A909g and eprint

Hi.
I have a HP Officejet Pro 8500 A909g
I want to print from my ipad and my samsung galaxy sIII .
I tried to set up the apps, but I can't find my printeres emailadress. I followed the instructions but find nothing.
From the hp-website this printer should be able to work with the apps, but how?
Kind regards Thor

The printer that you have listed will not have an ePrint email address because it does not support ePrint. However you can use the ePrint app that is available when the app asks for email address choose skip. In order to use the app you must make sure your wireless device is connected to the same network as your printer. I am included a link for you to see ePrint supported printers and capabilities for each.
Let me know if this helps.

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
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Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Can I ePrint with a HP Officejet Pro 8500 A909g

Can I ePrint with an HP Officejet Pro 8500 A909g printer?

Hello hglander,
You can check the list here http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
But your printer does not support ePrint. Sorry.
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I want to connect a HP Officejet Pro 8500 A909g series wireless . I have a PAce wireless router .

I want to connect a HP Officejet Pro 8500 A909g series wireless to my MAc. I have a PAce wireless router . I can not do please can someone help me?

Read this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03112838&tmp_task=solveCategory&cc=us&dlc=en&la...
It says its for ATT service, but really it is for the same router that Pace uses.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem Connecting HP OfficeJet Pro 8500 a909g to Wireless Router LinkSys EA6300

Hi- Please help. I just got a new computer and am trying to set up my printer wirelessly to connect to my computer. With my old computer, I had it connected via a wired usb connection because I could not get the wireless setup to work. I would like to get the wireless figured out now that I have multiple devices.
I tried to connect my printer (HP OfficeJet Pro 8500 A909g) to my wireless Router (Linksys EA6300), followed the prompts 'Setup -> Network -> Wireless Setup Wizard' on the front pane of the printer. It was unable to find my wireless router. I tried putting in my router name/SSID and WPA password and it still cannot locate the router. I am assuming this is a router setting issue, but I am not sure what to change to get my printer to be able to find the router for the wireless connection. I would really appreciate if someone could help me.

Hi,
To better understand the issue, can the printer see other networks in your area? can your PC see multiple networks or only your router's SSID (in order to deny any issue with the wireless radio of the printer).
As I can see the EA6300 is a dual band router.
The first thing to check is that your router being set to broadcast a wireless signal using the 2.4GHz band, the pritner doe not support the 5.0GHz band and will not see a router configured to broadcast in such a band.
As well I would ensure that you do not have any other device which broadcast the same SSID as your router, as your router more likewly configured to broadcast both 2.4 ang 5.0 GHz bands (As a Dual Band router) I would also ensure that a different SSID being set for each band (e.g. home_24 / home 5)
YOu may contact the router service provider for further assistant with your router configuration, you may also try following its user guide below:
http://downloads.linksys.com/downloads/userguide/1224698309670/EA6300_combo_PDF_En-FrCA.pdf
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP ePrint cant find HP officejet Pro 8500 A909G but HP ePrint Home & Biz can why

We have reacently baught a IPAD
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Any Idea

Thank you for clarifying.
Dlink routers provide Multicasting support disabled by my erxperience.
Try the following steps and then check for any change:
Enter the router EWS page by typing its IP address.
From the top menu click Advanced.
From the left menu click Advanced Network.
Make sure the Multicast Streams checkbox is selected.
Click Save Settings to apply and reboot the router.
Make sure the devices have reconnected and check for any change,
If there still having issues, I would recommend you to update the latest firmware for your router:
http://www.dlink.com/us/en/home-solutions/support/product/dir-655-wireless-n-gigabit-router
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 A909g - doesn't save a scanned PDF file on Windows 8.1 64 bit

I have just purchased a new PC with windows 8.1 and sucessuly installed the driver from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=3752...
I can print.
I have properly set up the digital filing to a network folder.
when I scan a documet a PDF file is generated in the network location howver it is 0 bites in size.
please help me.

Hi @kitesquid,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8500 A909g, does not save a scanned PDF file on Windows 8.1 64 bit. I am sorry to hear this, but happy to help!
To verify the printer's hardware is functional, are you able to make copies from the scanner glass? Copying a Multipage Original.
In the meantime, please try our HP Print and Scan Doctor, and let me know the results!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500 A909g seems to destroy printheads

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