HP Officejet Pro 8500 A909g-The wireless radio is not functioning Contact HP support.***

Printer is not being recognized.  Says Radio is not functioning on test report. What should I do?
Thanks

Follow the manual to reset the printer back to Factory defaults. Print out another test report to check. Is it still non functioning?
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Similar Messages

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
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    Regards,
    Jabzi
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  • HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

    Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print.  It will not atomatically contect to internet.  I have checked router and it is fine.  I get the wirelss radio is not functioning message on the network test page.  Please help its sooo frustrating k

    There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
    I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
    If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
    If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
    I work for HP.

  • C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

    Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

    C309a printer
    Wireless network test report states wireless radio is not functioning.  Contact HP support.  How/who do I contact?

    Hi,
    You may find the local HP Support Center phone number listed below:
    http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Regards,
    Shlomi
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  • My hp c4795 cannot set up wirelessly. it says the wireless radio is not functioning. how do i fix

    my HP C4795 wireless printer
    using widows 7
    the wireless radio is not functioning. contact HP customer support
    first time trying to set up wireless

    Hi,
    As it said, you can click the "Contact HP" above or use the following link:
      http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Good luck.
    BH
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  • I want to connect a HP Officejet Pro 8500 A909g series wireless . I have a PAce wireless router .

    I want to connect a HP Officejet Pro 8500 A909g series wireless to my MAc. I have a PAce wireless router . I can not do please can someone help me?

    Read this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03112838&tmp_task=solveCategory&cc=us&dlc=en&la...
    It says its for ATT service, but really it is for the same router that Pace uses.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • The wireless radio is not functioning [OJ8500 Wireless A909g]

    The wireless radio is not functioning [OJ8500 Wireless A909g] - Test report.
    is there a fix? It's out of warranty.
    Thx

    Hi there,
    The product will likely require servicing but as a last ditch effort you could t try downloading and running the Hardware diagnostic utility located here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02762272&lc=en&cc=us&dlc=en&product=3752459
    It can fix a lot on its own and if not give a better idea of what is going on but in the end serviving will likely be the answer.  
    Best of Luck!
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  • On a wireless network test report, I get "The wireless radio is not functioning."

    The printer is a Photosmart C309a all-in-one.  I've used this printer for some time and did so wirelessly earlier today.  Upon ordering a print job the printer failed to produce results.  I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type.  I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning.  Contact HP Support."  IS THERE A FIX FOR THIS?
    I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer.  I was able to use it with the USB connection but would most definitely prefer a wireless connection.  I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail.  This, of course, I did before reinstalling the software for a USB connection.    

    Hi,
    I afraid the error indicate an an hardware failure..
    You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
    You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Shlomi
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  • Error message: The wireless radio is not functioning.

    I spent 2 hrs on HP support chat last night, trying to get an answer to whether this is a fixable problem, and finally was disconnected from chat.
    The printer is a Photosmart 7460 and it recognizes the network and I could get to its IP addres online. But it printed out its own error message saying that the radio "failed."
    Can anyone tell me if this is something I can fix or if I just need to trash the machine and start over?
    thanks in advance for your help!
    Elizabeth

    I have a C309a that all of a sudden stopped communicating
    The wireless radio is not functioning. Contact HP support
    Wireless on  PASS
    Wireless working  FAIL
    USB communication works
    Is there a reset or is the wireless trashed?

  • I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have an hp photosmart c7250 all-in-one the wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?
    This question was solved.
    View Solution.

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • The Wireless Radio Is Not Functioning.

    when I tried to setup my C309a printer wirelessly, I received a messaje that says:  The Wireless Radio Is Not Functioning.  contact HP Support.  How Can I Fix this Problem?

    Try resetting the printer.  Turn it off, hold the # and 6 keys while and a bit after turning it back on.
    If the radio is still showing Not Functioning, then it is indeed bad.  You can connect your printer to your router with an Ethernet cable for the same exact network functionality.  Otherwise, its time for a new printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

    The wireless radio is not functioning on my Photosmart Premium C309A

    Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you.  This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

    The printer has had difficulty finding the wireless router.
    I had a problem with the print coming out on an angle.
    I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

    Try resetting the printer.  Turn it off.  Hold the # and 9 keys while turning it back on.
    If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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