HP Officejet Pro 8500 A909n

I have a HP Officejet Pro 8500 A909n that I have had for awhile. Recently it starting printing in pink although my settings was for black ink only. Then it stopped and started printing in black again. Would like to know what caused this.
Also, wanted to know if in order to print in Black if the color cartridges have to have ink in them. I read somewhere the carridges themselves have to be in place but it didn't say the color cartridges had to have ink in them. I don't use color and don't want to buy new color cartridges if I don't have to.
Would welcome some help on these 2 items. They may even be related to the problem.
Thanks.
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Hello @JCooper615!
Thank you for posting on the HP Forums!
You had mentioned that the printer printed pink when you had black cartridge only selected. I am not too sure exactly what caused that to happen but I can provide some suggestions that may prevent it from happening again.
Its possible the printhead in the printer needs to be cleaned. To run a printhead cleaning on the printer just press the "setup" icon on the printer screen. Once your in the setup menu press "tools" and then press "clean printhead". The printer will run the printhead cleaning and print out a report.
Another thing I suggest is to remove the printheads and manually clean them. Sometimes ink can mist up onto the copper contacts of the printhead. this can cause a poor electrical contact and may result in poor print quality. For instructions on how to manually clean the printhead click: http://support.hp.com/us-en/document/c01609042
The printer takes 4 cartridges and 2 printheads. The printheads are what actually put the ink on the page and they need to be replaced from time to time. If the issue continues you may need to install a new printhead.
You also wanted to confirm if the printer needs color cartridges to print. The printer requires all the ink to be installed in order to print. If a color cartridge is empty then the printer will display a message that it is depleted. The message will not go away until that new cartridge is installed and will prevent you from printing. When printing in black the printer still uses a small amount of color. This is to ensure the ink tubes do not clog and the printheads do not dry out from lack of usage.
Some printers take cartridges that have printheads built into them. Some printers like the ENVY 5530 and Officejet 4630 do not require the color cartridge too be installed in order to print. They can print in a single cartridge mode. So if you run out of color you can just remove it and continue to print in black and white.
Thanks again for posting on the HP Forums!
Enjoy your day!
Cbert
I work on behalf of HP.
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Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.

Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
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Officejet Pro 8500 a909n with laptops

I have a client with 2 Dell Windows 7 laptops, connected wirelessly to an Officejet Pro 8500 a909n at home. Both laptops are carried between office and home locations. They also access the office remotely from home via a VPN to a Windows 2008 R2 Terminal Server running Easy Print. The 2 laptops are identical, and the same version of the HP Printer Software is installed on both. But one of them keeps having a problem where the print queue on the laptop stops working. Documents are hung in it, and its Port IP address is different each time this happens.
Someone before me set it all up, but I am ready to do a total redo!!! What is the most reliable way to set this printer up? Will a static wireless IP address fix it? The printer itself has a fixed IP address, but that is always different from the wireless addresses showing up on the laptops.
It seems like the queue problem occurs after the laptop has been taken offsite and brought back home again. But the other one works fine after going offsite. The only difference between the laptops' offsite network is: the one with the problem has a USB-based docking station at work, and the one that works well has a Dell docking station that uses the laptop's native dock port on the bottom.
When I run the Windows 7 built-in Printer Troubleshooter, it does not find any problems besides documents stuck in the queue. When I delete all the documents out of the queue, it does not find any problems, but it still does not print. I have downloaded the HP Troubleshooter, but not used it yet.
Any advice would be appreciated.

I would suggest to try the static IP method first before doing an uninstall/reinstall. You might also want to try using the diagnostic utility I linked below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&dlc=en&lc=en
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

Officejet pro 8500 a909n Unable to locate - The printer is not connected

Something, unknown to me, must have recently changed with my printer and or my iMac and MacBook Pro. I was suddenly unable to print. When I attempt to print I get this icon on the dock:
I then click on the icon and this is the window that is displayed:
I completed a #6 restart and restarted the computers. I had no problem establishing a connection with the router, which is a Time Capsule. On the OSX Printers and Scanners Page I initially had a green light, but after attempting to print the light changes to amber and states "in use Last Used". If I turn off the wireless radio, I can connect using USB, but prefer to use wifi. However, after I walk away from the computer for awhile and then come back to print I get the same message.
Is there something I can do to fix this.
Information
Printer:
Officejet Pro 8500 Premier (a909n)
Computers: iMac (fall 2013)
MacBook Pro (2012)
Operating System:
OSX Mavericks
Print Driver:
HP Inkjet 3 Driver 4.1.0

Hello there @UncleMonkey ,
I read your post about the printer loosing it's connection and not printing or communication with your Mac.
I have a suggestion for you!
Click this link, and follow these steps. I have heard much success in this guide and hope it works for you too: Printer Does Not Maintain Wireless Connection
Best wishes
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500 A909n -- SOFTWARE DRIVER UNAVAILABLE

Hello, I've tried to install the driver for the above printer however, the error message comes back that the driver is not available. Can you please send me a link or advise how to rectify this issue. Thank you Lisa Majewski [email protected]

You guys really need to relax. A stable version of Windows 7 has not been released yet, nor has the Release To Manufacturers(RTM) version of Windows 7. I don't think any manufacturer will write software and drivers based on beta and test versions of OS's. Though I'm sure they're developing the drivers and software as we speak, I don't think it'll be released to the public until the final version of Windows 7 is OFFICIALLY released. So please, don't starting hating on HP just yet.
PS: A joystick is not quite as complicated as an AiO printer
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I am an ex-HP Employee.

Iphone e print/air print issues with HP Officejet Pro 8500 Premier All-in-One A909n

I downloaded the 4.2 upgrade for iphone thinking I would be able to print from my HP Officejet Pro 8500 Premier All-In-One A909n. I have upgraded the HP firmware. I have turned my printer on and off. I get an error message that says "No printer found." I am not able to contact HP due to my warranty being expired--even though I bought the extended warranty from the store. Please help. Thanks!

This printer is listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619067&lc=en&dlc=en&cc=us&product=3857218#N46...
has offering eprint. However, some community messages say that it does not work.
I have not been able to get an email address set up for the printer, or to figure out whether or not it is web services enabled.
It does not have the icon on the touch screen that is shown in the hp instructions.
Any clues out there?

How to change printer heads on the officejet pro 8500 premier A909n

My Officejet pro 8500 premier A909n will not print color i have cleaned the printerheads a few times and it still wont print colors. How do i change the printerheads? I tried to get the cover off on the right hand side but cant seem to get it off and i really do not want to break it. How does it come off?

Hi there @plbart
Welcome to the HP Forums!
I read about how you are looking to remove the printheads in your Officejet 8500 A909 model.
Check out this guide I have found for you that will show you instructions on how to replace and remove the printheads.
Replacing the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909)
I hope this helps, have a great Monday!
R a i n b o w 7000I work on behalf of HP
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Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Print Quality Issues on OfficeJet Pro 8500 A909g

The print utility says that the onlly cartridge getting low on ink is the yellow, but the guide says not to change the cartridge until it gives you the message to change it. And it has been printing OK until today, when the black ink started getting splotchy. But the utility shows plenty of black ink in the cartridge. I cleaned the print heads, and that changed nothing. I printed out a print head health quality test, and oddly the only thing that printed was two blocks of magenta--the rest totally blank. Odd because the print utility only shows the yellow getting low and that not even ready to change.
I don't want to open up new cartridges for nothing because these signs don't necessarily add up to this being due to empty cartridges. So I am stuck as to how discover what the problem is.

Hi @Hazelg
I'd like to help you with the poor print quality you are experiencing when printing from your Officejet 8500. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Cracked Touch Pad on Officejet Pro 8500 Premier

I have an HP Officejet Pro 8500 Premier Wireless All-in-one printer (#A909n). The touch pad is cracked and I'm wondering if it can be replaced. I can't find the part in the online listing. The printer is functioning (by computer and buttons), but it is hard to copy or change any of the copy-defaults by using the touch pad. Thanks in advance for your help.

HP does not recommend refilling the ink cartridges it may cause damage to our printer. It does sound like the chip on the ink cartridges is not seeing that the ink is full, try replacing the cartridge with a genuine HP Ink Cartridge and see if the issue is resolved.
Although I am an HP employee, I am speaking for myself and not for HP.

Printer keeps printing (HP Officejet pro 8500 A909g)

I'm currently running a HP OfficeJet Pro 8500 A909g wireless all-in-one printer off a wireless network - my laptop running Vista Basic.
My printer has started the Christmas season by printing the document I send to it repeatedly... whether this is a windows problem or something specific to the printer I don't know - has anyone come across this before?
There are no error messages on the printer, it's just happily printing page after page... (until I kill it in the print dialogue). Advice appreciated! :-)

I am having this very same problem and have been chasing it since August. Here are some of the characteristics I have notices:
- I have several machines attached to this printer. All of them using the wireless connection. It only happens in Windows Vista (Home premium in my case). All my windows machines do not have this problem at all
- No multiple copies option has been setup
- Seems to happen with Windows Office applications (Word, ppt, publisher), Internet Explorer, and .pdf files. In the windows office, my word and power point are version 2002 SP3. Publisher is version 2003.
- I have installed, deleted, re-installed drivers several times with no luck
- I uses A909n (8500 premier)
- Files might or might not reproduce the problem. I can print the file and it will give me multiple copies. I can then close and immediately open and print and I will not get multiple copies
- In my case the number of copies seems random. Usually in the 6-12 copies range
How do I live with this? Well it annoys me, but when I print if I notice that I am getting multiple copies, I go to the printer queue on Windows and delete the job. Since my main computer is XP, the problem is not so huge, but my wife's computer is one of the vista computers and she likes to abuse her "IT guy" (me). So it is certainly an annoyance. I am convinced it is the printer driver, but I cannot prove it.
Anything you want me to try, I would be willing to (except re-install windows... I ain't doing that for a printer).

HP Officejet Pro 8500 A909g series wireless is only printing pink after all inks have been replaced

I have changed all ink cartridges twice and it is only printing print and not entire page. I have cleaned printhead, replaced all cartridges twice, aligned. Shows on screen that all ink cartridges are full except on upper corner it is showing ink 1/4 full.

Hi @vspivey,
I understand your printed output is pink instead of black despite your efforts so far. I would be happy to help you from here.
Although you have already cleaned the printheads, and changed cartridges, the following document might be helpful; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
If the issue persists, you might consider calling us. We can check the price and availability of replacement printheads, and/or discuss the option of a newer printer model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Best of luck!
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HT3669 HP Officejet Pro 8500 Print to Fax with Mountin Lion

Does anyone know how to install the Fax Printer for an HP Officejet Pro 8500 to work with Mountain Lion? HP website says it's in Mountain Lion. Apple Support says its not, but it is a known problem and that HP has the fix. HP Yech Support reads tje website to you, then tells you to delete all the printer on your system and sart over. Standard HP.

NoMan99 wrote:
Don't know anyhting about A909a, but it doesn't work for A909g series.
That same article mentions there is also a Fax driver available for the A909g and A909n.
NoMan99 wrote:
If you delete the FAX oru=inter then try to add it to force a new driver selection, there is no Fax printer that appears for the HP Office Jet 8500 -- only the Printer.
Never had a HP, but with my Canon device that supports Faxing from OS X, you see multiple entries in the Default view of the Add printer window. One for printing, one for scanning and one for faxing. When you select the entry showing Fax in the Kind column, the supporting fax driver is selected.

How can i get my computer to scan a document from my HP Officejet Pro 8500

How do I get my computer to scan a document from my HP Officejet Pro 8500..? The scan option is saying refer to device documentation to troubleshoot..?

Hello there! Welcome to the forums @lizturner630 !
Please let me know which model of Officejet 8500 you have, and I will check in to the Full Drivers for your printer.
You will need to have the Full Feature Driver and Software installed successfully on your computer in order to scan.
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500 A909n

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