HP Officejet Pro 8500 A910 - all new ink cartridges​, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • Fax from Win8 on HP Officejet Pro 8500 A910

    I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One. 
    The manual says to choose the fax option in "Print". No such option exists.
    Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
    I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
    This question was solved.
    View Solution.

    HI KentHP, I'm glad I was able to help!
    I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
    Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Unable to send fax Fax-HP Officejet Pro 8500 A910

    I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
    I have tried several times to send a fax.  I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

    Welcome to the forums @Tomalene ,
    I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
    Cannot Send or Receive Faxes
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

    My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
    Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
    It printed 2 pages and now resumes with the 'replace cyan cartridge' error.  I have triple checked that they are all new and full but the HP device app will not print.  I have rebooted printer, computer, cleared the print queue.  
    This is ridiculously frustrating.  
    Is there a way to just tell the printer to ignore the error warnings?  It does say the Black ink is full and will not even print a word document.  This is ridiculous.
    Any help would be appreciated.

    Hello ArticBlueFox,
    Welcome to the HP Forums.
    I can see that you to are having an issue with ink cartridge errors on the printer.
    Please follow the document that I have provided in my previous post on this thread pertaining   'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
    I also suggest that you  please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    If the steps do not resolve the issue,please contact HP's Technical Support.  If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet Pro 8500 A910 has poor black ink quality

    My Officejet Pro 8500 A910 prints black with very poor print quality (faint printouts with white lines through them). This began happening after I installed a new HP 940XL cartridge and updated the printer software last week. (I had previous issues with not being able to scan directly to my Mac, which lead me to update my printer software.)
    My computer is a MacBook with OS X 10.6.8 (Snow Leopard).  I print over my home wifi network.
    I cleaned my printheads (one cleaning cycle), but that has not helped. Do I need to run more cleaning cycles? Should I replace my printhead? Are new printheads available from OfficeMax or other office supply stores which sell HP ink?
    Thanks for your assistance.

    Please try the steps in this document: c01980797
    You can try one more Print head cleaning cycle.
    Hope this helps.
    I work for HP but my posts and replies are my own.
    Have a great day!!!
    Click on Kudos if you like this post.

  • NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

    NEW printer Officejet Pro 8500 A910 [9EDF91], initial prints had streaks, so I did print head clean, switch off, start again, and now it does NOT PRINT in black at all.  I have tried everything. VERY FRUSTRATED, can't get in touch with HP assist.  Any ideas what could be wrong?

    I am having the same problem.  I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
    About to return the product if I can't figure out a solution....

  • I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

    i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

    install full feature driver from HP website...
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • My HP Officejet Pro 8500 A910 will no longer print aqua.

    My HP Officejet Pro 8500 A910 will no longer print aqua.  I just tried two new cartridges and when I clean the heads, no aqua prints.  I get no error messages however.
    One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer.  If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it.  Then, as long as I kept printing, it worked fine.  When I replaced the problematic print cartridge the printer works fine except now it won't print aqua.  Could the problematic cartridge damaged something?
    I looked at the print head and it looks fine.  What is strange is that NO AQUA INK at all shows on the print head page.
    What should I do?  Help!

    Hey @CWickstrom ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
    I hope this helps.
    I worked for HP.

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • Printer problems with Officejet Pro 8500 A910

    Dear all,
    I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else). 
    Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour. 
    The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
    Printhead status
    Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
    Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
    End of warranty: mid-2013
    Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
    Refilled supply:
    Detected in printhead/printer? For all cartidges "yes".
    When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out. 
    Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details."). 
    I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If  new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do? 
    On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
    I would be very obliged with your feedback on the above. 
    Kind regards,

    Hey Onno,
    I see you have several items listed about your Officejet Pro 8500a (A910 series) printer.  The main issue that stands out is the print quality issue.  I would advise starting here with your printer.  
    From your information I can see that refill or remanufacture cartridges have been used in this printer at some point.  It is possible that the ink from these cartridges have damaged the internal ink system of the printer.  If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
    Troubleshooting Print Quality Issues
    The 8500a requires all cartridges be available even if you are simply printing in B&W.  If the cartridges are low, then you will have to replace the cartridges as needed.  Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
    The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue.  As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind.  For information about refilled/remanufactured cartridges please click here.
    Hope this helps in getting the print quality issue alleviated,
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    08-24-2011 06:34 PM
    to this is say, "get used to it", or throw it away.  Many, Many, Many people have had trouble with this printer.
    The following are common and frustrating issues that this printer exhibits on a regular basis:
    1.  Constant Self-Checking (usually every 20-30 pages of print)
    2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
    3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
    4. Paper mis-feeds. 
    5. Paper jams.
    6. Nearly impossible to use once the printer reports ink-depletion.
    7. Nearly impossible to use CIS Ink for larger print jobs.
    8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year?  Too bad, the warranty is already expired, most likely).
    In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use. 
    I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads. 
    Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster.  AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
    Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
    What is going on?  Why does it just automatically clean and align?  I also get alignment failed messages.  Any suggestiions?  

    Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help.  To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged.  Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies.  There are many ways to contact HP.  The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use.  If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
    If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing.  Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
    To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta.  These printheads go by region also so be sure you are using the right region, these were found using the United States region. 
    The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads.  The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer.  The printer goes through a calibration process when turned on that will use ink.  Leave the printer on and let it go into stand by mode.  This type of printer is energy star efficient and made to calibrate on start up and be left on.  Allow the printer to clean or calibrate only if the printer must.  If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance).  Please see the following links for further details.
    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
    The printer has a duty cycle of 7.5k page/month.  The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over.  To me it would seem that the printhead should last somewhere in between.  This printer was designed to save money on ink compared to the rest of the officejets.  I hate that it has been causing so much trouble, hopefully the information I provided will help.
    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
    Click here for page yield information.
    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
    Best Regards,

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    I work on behalf of HP

  • Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

    I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
    This question was solved.
    View Solution.

    Can I check if your Officejet Pro 8500 is A909 or A910?  Alternatively, you can install the class driver built into Windows 8 to print to your printer.  There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
    I work for HP.

  • HP Officejet Pro 8500 a910 wireless connectivity issues?

    I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and  shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

    I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910.  The HP  Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

  • HP Officejet Pro 8500 A910 won't scan

    I have a HP Officejet Pro 8500 A910 set up wireless.  It prints from my computers fine. Makes copies fine.  It won't scan.  I get messages saying it is in useas a scanner or that it can't communicate with the scanner.  Disabling firewalls doesn't solve problem.

    Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
    Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
    Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

Maybe you are looking for