HP Officejet Pro 8500 A910 drivers won't install

I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver.  I have had nothing but trouble with this printer since purchasing it!!  I had previously hard wired it to make it usable (barely).  Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed.  I downloaded a K850 series driver and got it to print but it wouldn't scan.  Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it.  I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail.  It will not install the drivers.  Any suggestions would be appreciated.

Hi Spitz1605,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
 Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please respond at your convenience.
Thank you
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

  • HP Officejet Pro 8500 Wireless A909g won't install drivers

    Hi, I just got HP Officejet Pro 8500 Wireless All-in-One Printer - A909g. I tried to install the HP software through he wireless connection and the MAC sees the printer in the network but the installation process would not go to install; it stops after installation type and then the button for install just does not work. I tried both with CD and downloaded file but it's same for both. It's the same also when I try through the USB connection. Is it the computer or the installation software?

    Unfortunately, you are not alone.  Search the forums for this problem and you will find several threads.  Based on being involved with several of those here is what I recommend:
    1. Connect with Ethernet cable if you can.  Your problems will likely disappear.
    2. If not, try changing the wireless channel to 1 or 11.
    3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
    4. You can try this firmware update, but it does not list this as a fault it corrects.
    Let's try those and go from there... 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet Pro 8500 a909g software won't install in widows 8

    I have a HP Deskjet Pro 8500 a909g printer.  It's worked great on XP and windows 7.  On Windows 8 I can get the printer drivers to install, but not any of the HP software.  I have done a L4 uninstall, stopped all the TSR non-windows applications, cleaned all temp files/folders, disable the firewall and anti-virus and downloaded the version 14.8.0 Product installation software.  When I execute the Product installation software, it completes the "extraction", then simply disappears.  The app is still running, because I can't delete the file, but no screen or window comes up. 
    I have also tried the Install wizard and the HP Print and Scan Doctor, both failed saying they don't support this device after processing through the first 3-4 steps.
    Has anyone successfully installed this software on Windows 8?  Any help or thoughts would be greatly appreciated.

    Hi pepps
    I understand you are unable to install the printer on the Win 8.
    The downloaded driver goes to the downloads folder, try and run it from there.
    In our lab this where it extracted to but yours might be different.
    Go to desktop, touch windows key and x key, select file
    explorer, downloads folder. Double click it to run the
    extracted file. (ojaio6500e709fullwinww140)
    Run extracted file separately.
    Go to desktop, touch windows key and x key, select file
    explorer, c:, users, your computer name, app data, local,
    temp 7zs4d1a, (Officejet 6500) open the setup.exe to run
    the installation.
    Let me know if that works.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Can't setup scan to email with google apps for your domain (HP Officejet Pro 8500 A910 Printer)

    Printer HP Officejet Pro 8500 A910
    Web interface (HPLIP installed on ubuntu 11.10, but problem is linked to web config.) 
    "The device could not send the test e-mail message. (EmailAccounts-timeout)" when going through the full setup, and "The device could not send the test e-mail message." when testing the account after creating it from the "Outgoing Email Profiles" tab. 
    No changes.
    I can't cofigure the printer to send emails out using the email adress we have created exclusively for it with our domain name in Google Apps for your domain. The settings test ok for the email alerts. 
    I'm using these settings: 
    Server: smtp.google.com
    Port: 587 (also tried 465)
    username: [email protected]
    good password, copied and pasted to make sure there are no typo's. 

    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
    Please let me know which model of printer you have:
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet pro 8500 A910 won't print wirelessly

    "An error has occurred. (devInfoPage-503)".
    I've had my Officejet pro 8500 A910 for less than 6 months.  It was an easy set up and printed and scanned perfectly for at least 2 months.  I use a wireless connection from my laptop which is running Windows 7.  Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine.  And I could still print - the laptop had no problem finding the printer.
    About a month ago I had a really big print job for work.  But I figured this was a sturdy printer and could handle it.  Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing".  The only way to get it to actually print was to unplug the computer, delete the print job and start again.
    Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
    I've tried several times uninstalling and reinstalling the software.  I've checked to make sure the printer is included in the "home network".
    Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self  test page I get this message "An error has occurred. (devInfoPage-503)".  Any help in solving this problem would be much appreciated.  Thank you so much for your time.

    My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer.  re starting worked for while but now it will not recognise the computer at all.  The computer says  Scanner communication cannot be established and the printer says it sees the computer.
    Why did it work but now won't?
    Thanks,
    Billy

  • HP Officejet Pro 8500 A910 won't scan

    I have a HP Officejet Pro 8500 A910 set up wireless.  It prints from my computers fine. Makes copies fine.  It won't scan.  I get messages saying it is in useas a scanner or that it can't communicate with the scanner.  Disabling firewalls doesn't solve problem.

    Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
    Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
    Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • My HP Officejet Pro 8500 A910 will no longer print aqua.

    My HP Officejet Pro 8500 A910 will no longer print aqua.  I just tried two new cartridges and when I clean the heads, no aqua prints.  I get no error messages however.
    One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer.  If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it.  Then, as long as I kept printing, it worked fine.  When I replaced the problematic print cartridge the printer works fine except now it won't print aqua.  Could the problematic cartridge damaged something?
    I looked at the print head and it looks fine.  What is strange is that NO AQUA INK at all shows on the print head page.
    What should I do?  Help!

    Hey @CWickstrom ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
    I hope this helps.
    I worked for HP.

  • HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

    Dell Studio
    Microsoft Vista .. 64
    HP OfficeJet Pro 8500 A910
    Up until a week ago, this printer was performing just fine.  I am unable to get it to copy, receive a fax, scan, or print.
    ==============================
    Unable to print.
    Job in queue.  printer screen says "now printing",  However, nothing prints. 
    When I tried to reinstall the drivers, I got  ... "Error 0X00000643"
    Ran "EndError" scan and fixed any/all problems.
    Still ... No Joy.  Still .... Unable to print.
    Tried printing a "Test Page".
    Still No Joy !!
    Screen on printer says "Now Printing"
    However, nothing happens.
    Does anyone have a suggestions?
    Thanks In Advance,
    EarlLJ

    Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

  • HP Officejet Pro 8500 a910 wireless connectivity issues?

    I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and  shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

    I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910.  The HP  Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

  • Fax from Win8 on HP Officejet Pro 8500 A910

    I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One. 
    The manual says to choose the fax option in "Print". No such option exists.
    Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
    I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
    Thanks,
    K
    This question was solved.
    View Solution.

    HI KentHP, I'm glad I was able to help!
    I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
    Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

    My printer worked great on Win XP and I could fax directly from the printer or from the computer.  I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit.  Everything works perfectly, except faxing from the computer.
    If I run the fax test from the printer, the fax test PASSES.  If I run the fax test from the computer, the fax test PASSES.
    If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
    It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
    It always worked on Win XP.
    The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP.  All the properties on the FAX printer look good.
    I tried a usb connection, and a network ethernet connection, with the same results. 
    Printing and scanning all work fine.  I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
    When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax.  All just like I used to do before I upgraded to Win 8.  When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled.  No error codes are displayed, no clues as to why, no nothing.  If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
    Very bizarre.
    This question was solved.
    View Solution.

    Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
    http://technet.microsoft.com/en-us/library/cc730875.aspx
    Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
    Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
    Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
    Let me know and have a great day!  

  • Officejet Pro 8500 A910 Not Workings

    My HP printer (Officejet Pro 8500 A910) will not print from my MacBook Air--every time I try to print it says "connected to printer" and doesn't do anything else. When I run network diagnostics it says the server has failed. I've tried restarting my router. Any ideas?

    Umm. Port forwarding maybe a tought work for you. Let's try the other solutions. Did you try da Printer Setup Wizard? Make sure you have selected the appropiate drivers (Air Print Drivers instead of the original one). If not, you mac wouldn't be able to recognize your printer status properly.
    Good luck,
    Elecious

  • HP Officejet Pro 8500 A910 softwre support

    Hi,
    Im having  HP Officejet Pro 8500 A910. I am here to enquire whether the software can get a update or patches done ? or each specific printer comes with a specific software which cannot be updated
     Thanking in advance
    Anna

    Hi Anna,
    When you install the software of the printer on to your PC the HP Update software also gets installed (Provided you have not excluded that option). And if the HP Update software is installed then it will automatically check for updates and patched periodically and inform you if there are any updates or patches available.
    Thanks.
    I work for HP.

  • HP Officejet Pro 8500 A910, 2 sections different paper size, prints incorectly

    I have an HP Officejet Pro 8500 A910.
    My Word document has 2 pages in 2 sections the first page and section is an envelope and the second page is a letter.   On the 8500, if I choose to print just the 2nd page (the letter) it uses the envelope paper size and print half the width. Tried Word 2003/2007/2010 same thing.
    This prints fine on an BusinessJet pro2230
    Brian

    Hi monkplayer,
    It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
    This is good information though. We don't always have detailed solutions for customers that are using Safari, since it is hard to write instructions for the general public with specific steps for each operating system.
    Best of luck,
    Mary
    {I work on HP's behalf}

Maybe you are looking for

  • Owb error while edit a mapping:the minimum length of this field is 1

    after creating a mapping,an error always occur when i attemp to edit it just as add a mapping table,the error description is: the minimum length of this field is 1 and its maximum length is 15,You have 19 characters. can some one help me?thanks

  • Problem reading RFC values from IRecordSet !!!!

    Hi All, I am having some problem reading values from IRecordSet. Can not seem to parse the output structure from RFC. AM using connector gateway service to execute BAPI_EXCHRATE_GETCURRENTRATES. Here is the code, MappedRecord input = rf.createMappedR

  • Unable to load suppliers using interface.

    Hi, I was able to load the supplier record into the table AP_SUPPLIERS_INT. No error encountered and no .BAD files exist. When I run the Supplier Open Interface Import in apps, the screen shows the following: 1. Total Suppliers Imported: 0 2. Total S

  • Problem in module pool with table control scrolling

    hi, i am using the table control in module pool,in the table control i have radion button for all the rows. After i got the data into the table control ,if i select radio button and if i press vertical scroll bar button, that radio button is deselect

  • How to create PO for service

    Dear all, Can anyone please help me How to create an PO to procure services and what is whole process, After creating PO for service do we need to receive also. do we need to define a item in inventory as a service?I am very confuse, Please help me..