HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

Hi,
My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
It printed 2 pages and now resumes with the 'replace cyan cartridge' error.  I have triple checked that they are all new and full but the HP device app will not print.  I have rebooted printer, computer, cleared the print queue.  
This is ridiculously frustrating.  
Is there a way to just tell the printer to ignore the error warnings?  It does say the Black ink is full and will not even print a word document.  This is ridiculous.
Any help would be appreciated.
-wp

Hello ArticBlueFox,
Welcome to the HP Forums.
I can see that you to are having an issue with ink cartridge errors on the printer.
Please follow the document that I have provided in my previous post on this thread pertaining   'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
I also suggest that you  please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the steps do not resolve the issue,please contact HP's Technical Support.  If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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    Welcome to the forums @corAtrum1 ,
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    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet Pro 8500 A910 has poor black ink quality

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    Click on Kudos if you like this post.

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    Hey @CWickstrom ,
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    Hello,
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  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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