HP Officejet Pro 8500 A910 softwre support

Hi,
Im having  HP Officejet Pro 8500 A910. I am here to enquire whether the software can get a update or patches done ? or each specific printer comes with a specific software which cannot be updated
 Thanking in advance
Anna

Hi Anna,
When you install the software of the printer on to your PC the HP Update software also gets installed (Provided you have not excluded that option). And if the HP Update software is installed then it will automatically check for updates and patched periodically and inform you if there are any updates or patches available.
Thanks.
I work for HP.

Similar Messages

  • Why does my HP Officejet Pro 8500 A910 no longer support Airprint?

    My HP Officejet Pro 8500 A910 suddenly does not support Airprint. It prints normally from Windows based devices. Has IOS stopped supporting this printer?

    I don't see it in the list here: About AirPrint so my guess would be it is not supported.
    This document from HP shows that it is compatible so you need to contact them to find out if it should be working and how to fix it.
    ~Lyssa

  • My HP Officejet Pro 8500 A910 will no longer print aqua.

    My HP Officejet Pro 8500 A910 will no longer print aqua.  I just tried two new cartridges and when I clean the heads, no aqua prints.  I get no error messages however.
    One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer.  If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it.  Then, as long as I kept printing, it worked fine.  When I replaced the problematic print cartridge the printer works fine except now it won't print aqua.  Could the problematic cartridge damaged something?
    I looked at the print head and it looks fine.  What is strange is that NO AQUA INK at all shows on the print head page.
    What should I do?  Help!

    Hey @CWickstrom ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
    I hope this helps.
    I worked for HP.

  • HP Officejet Pro 8500 A910 - all new ink cartridges​, black and blue ink not printing?

    HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
    Cleaned printer heads w/no luck.

    Welcome to the forums @corAtrum1 ,
    I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
    I hope this helps!
    Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Unable to send fax Fax-HP Officejet Pro 8500 A910

    I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
    I have tried several times to send a fax.  I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

    Welcome to the forums @Tomalene ,
    I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
    Cannot Send or Receive Faxes
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

    Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
    The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
    The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
    Changing the printer port to the IP address allows the printer to work but does not enable all of the all-in-one functions such as scanning or running HP Officejet Pro 8500 A910.exe.
    Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
    The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
    So far, customer support has not been able to help.
    This question was solved.
    View Solution.

    Resolved, not solved. 
    I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

  • HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

    Hi,
    My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
    Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
    It printed 2 pages and now resumes with the 'replace cyan cartridge' error.  I have triple checked that they are all new and full but the HP device app will not print.  I have rebooted printer, computer, cleared the print queue.  
    This is ridiculously frustrating.  
    Is there a way to just tell the printer to ignore the error warnings?  It does say the Black ink is full and will not even print a word document.  This is ridiculous.
    Any help would be appreciated.
    -wp

    Hello ArticBlueFox,
    Welcome to the HP Forums.
    I can see that you to are having an issue with ink cartridge errors on the printer.
    Please follow the document that I have provided in my previous post on this thread pertaining   'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
    I also suggest that you  please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    If the steps do not resolve the issue,please contact HP's Technical Support.  If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

    Dell Studio
    Microsoft Vista .. 64
    HP OfficeJet Pro 8500 A910
    Up until a week ago, this printer was performing just fine.  I am unable to get it to copy, receive a fax, scan, or print.
    ==============================
    Unable to print.
    Job in queue.  printer screen says "now printing",  However, nothing prints. 
    When I tried to reinstall the drivers, I got  ... "Error 0X00000643"
    Ran "EndError" scan and fixed any/all problems.
    Still ... No Joy.  Still .... Unable to print.
    Tried printing a "Test Page".
    Still No Joy !!
    Screen on printer says "Now Printing"
    However, nothing happens.
    Does anyone have a suggestions?
    Thanks In Advance,
    EarlLJ

    Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

  • HP Officejet Pro 8500 a910 wireless connectivity issues?

    I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and  shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

    I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910.  The HP  Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

  • HP Officejet Pro 8500 A910, 2 sections different paper size, prints incorectly

    I have an HP Officejet Pro 8500 A910.
    My Word document has 2 pages in 2 sections the first page and section is an envelope and the second page is a letter.   On the 8500, if I choose to print just the 2nd page (the letter) it uses the envelope paper size and print half the width. Tried Word 2003/2007/2010 same thing.
    This prints fine on an BusinessJet pro2230
    Brian

    Hi monkplayer,
    It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
    This is good information though. We don't always have detailed solutions for customers that are using Safari, since it is hard to write instructions for the general public with specific steps for each operating system.
    Best of luck,
    Mary
    {I work on HP's behalf}

  • Hp officejet pro 8500 a910 does not give me the option of printing in black and white

    Hello,
    My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
    Thank you.
    This question was solved.
    View Solution.

    Hi,
    From the application being used to print, Click File > Print
    Click Properties or Preferences to access the Printing Preferences Dialog.
    Click the Advanced button at the bottom of the window.
    Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8500 A910 drivers won't install

    I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver.  I have had nothing but trouble with this printer since purchasing it!!  I had previously hard wired it to make it usable (barely).  Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed.  I downloaded a K850 series driver and got it to print but it wouldn't scan.  Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it.  I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail.  It will not install the drivers.  Any suggestions would be appreciated.

    Hi Spitz1605,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
     Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Please respond at your convenience.
    Thank you
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet pro 8500 A910 won't print wirelessly

    "An error has occurred. (devInfoPage-503)".
    I've had my Officejet pro 8500 A910 for less than 6 months.  It was an easy set up and printed and scanned perfectly for at least 2 months.  I use a wireless connection from my laptop which is running Windows 7.  Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine.  And I could still print - the laptop had no problem finding the printer.
    About a month ago I had a really big print job for work.  But I figured this was a sturdy printer and could handle it.  Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing".  The only way to get it to actually print was to unplug the computer, delete the print job and start again.
    Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
    I've tried several times uninstalling and reinstalling the software.  I've checked to make sure the printer is included in the "home network".
    Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self  test page I get this message "An error has occurred. (devInfoPage-503)".  Any help in solving this problem would be much appreciated.  Thank you so much for your time.

    My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer.  re starting worked for while but now it will not recognise the computer at all.  The computer says  Scanner communication cannot be established and the printer says it sees the computer.
    Why did it work but now won't?
    Thanks,
    Billy

  • HP Officejet Pro 8500 A910 won't scan

    I have a HP Officejet Pro 8500 A910 set up wireless.  It prints from my computers fine. Makes copies fine.  It won't scan.  I get messages saying it is in useas a scanner or that it can't communicate with the scanner.  Disabling firewalls doesn't solve problem.

    Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
    Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
    Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

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