HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

Dell Studio
Microsoft Vista .. 64
HP OfficeJet Pro 8500 A910
Up until a week ago, this printer was performing just fine. I am unable to get it to copy, receive a fax, scan, or print.
==============================
Unable to print.
Job in queue. printer screen says "now printing", However, nothing prints.
When I tried to reinstall the drivers, I got ... "Error 0X00000643"
Ran "EndError" scan and fixed any/all problems.
Still ... No Joy. Still .... Unable to print.
Tried printing a "Test Page".
Still No Joy !!
Screen on printer says "Now Printing"
However, nothing happens.
Does anyone have a suggestions?
Thanks In Advance,
EarlLJ

Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

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My officejet pro 8500 a910 is not working with mac os lion. message is 'looking for printer'.

plse help. my officejet pro 8500 910A was working perfectly with mac os 10.6, but with installation of lion, it no longer works. message i get is 'looking for printer'. i have tried reinstalling the printer many times. also tried the Update software option but my software is fully up to date.

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Re-add the printer in System Prefst > Print & Scan
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
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Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
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Resolved, not solved.
I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

install full feature driver from HP website...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Unable to send fax Fax-HP Officejet Pro 8500 A910

I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
I have tried several times to send a fax. I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

Welcome to the forums @Tomalene ,
I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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My HP Officejet Pro 8500 A910 will no longer print aqua.

My HP Officejet Pro 8500 A910 will no longer print aqua. I just tried two new cartridges and when I clean the heads, no aqua prints. I get no error messages however.
One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer. If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it. Then, as long as I kept printing, it worked fine. When I replaced the problematic print cartridge the printer works fine except now it won't print aqua. Could the problematic cartridge damaged something?
I looked at the print head and it looks fine. What is strange is that NO AQUA INK at all shows on the print head page.
What should I do? Help!

Hey @CWickstrom ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

HP Officejet Pro 8500 A910 softwre support

Hi,
Im having HP Officejet Pro 8500 A910. I am here to enquire whether the software can get a update or patches done ? or each specific printer comes with a specific software which cannot be updated
Thanking in advance
Anna

Hi Anna,
When you install the software of the printer on to your PC the HP Update software also gets installed (Provided you have not excluded that option). And if the HP Update software is installed then it will automatically check for updates and patched periodically and inform you if there are any updates or patches available.
Thanks.
I work for HP.

HP Officejet Pro 8500 A910 drivers won't install

I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver. I have had nothing but trouble with this printer since purchasing it!! I had previously hard wired it to make it usable (barely). Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed. I downloaded a K850 series driver and got it to print but it wouldn't scan. Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it. I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail. It will not install the drivers. Any suggestions would be appreciated.

Hi Spitz1605,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please respond at your convenience.
Thank you
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W a t e r b o y 71
I work on behalf of HP

HP Officejet pro 8500 A910 won't print wirelessly

"An error has occurred. (devInfoPage-503)".
I've had my Officejet pro 8500 A910 for less than 6 months. It was an easy set up and printed and scanned perfectly for at least 2 months. I use a wireless connection from my laptop which is running Windows 7. Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine. And I could still print - the laptop had no problem finding the printer.
About a month ago I had a really big print job for work. But I figured this was a sturdy printer and could handle it. Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing". The only way to get it to actually print was to unplug the computer, delete the print job and start again.
Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
I've tried several times uninstalling and reinstalling the software. I've checked to make sure the printer is included in the "home network".
Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self test page I get this message "An error has occurred. (devInfoPage-503)". Any help in solving this problem would be much appreciated. Thank you so much for your time.

My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer. re starting worked for while but now it will not recognise the computer at all. The computer says Scanner communication cannot be established and the printer says it sees the computer.
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Thanks,
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HP Officejet Pro 8500 A910 won't scan

I have a HP Officejet Pro 8500 A910 set up wireless. It prints from my computers fine. Makes copies fine. It won't scan. I get messages saying it is in useas a scanner or that it can't communicate with the scanner. Disabling firewalls doesn't solve problem.

Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

Fax from Win8 on HP Officejet Pro 8500 A910

I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One.
The manual says to choose the fax option in "Print". No such option exists.
Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
Thanks,
K
This question was solved.
View Solution.

HI KentHP, I'm glad I was able to help!
I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

Officejet Pro 8500 A910 Not Printing & Heads won't clean.

I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow. I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated. Thanks very much in advance. Peter B.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
I hope this helps and I hope you have a great day!

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
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I am not an HP employee.

My Officejet Pro 8500 A910 will not print green anymore

I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and there is ink in every color. When I print the PQ Diagnostics report the green box i missing. What can I do?

Hello FP160,
I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having some issues when it comes to printing anything in green. I see that you have also attempted some steps in cleaning the printer. I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts. This link has different documents that deal with print quality issues.
One other thing that could be affecting the Ink Delivery System is how you have the power cable connected. If you have it connected to a power bar/strip, please remove it and connect it directly to a wall outlet. Here is a document that uses a LaserJet printer as an example but it is meant for all HP products in general. Please click the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please write me back if you are still having issues or if you have additional questions.
I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

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