HP Officejet Pro 8500 a910 wireless connectivity issues?

I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910. The HP Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

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OfficeJet Pro 8600 Plus - Wireless connection issues with Wireless Extender

I have a TPLink Wireless 300MBps wall plug extender to boost the wireless signal around my home.
When in use my OfficeJet fails to connect to the wireless network at all, even if you 're-configure' the wireless as a new connection from the printer.
Turn off the extender, reboot the printer, and voila - it connects within seconds.
Any ideas as to what I can try?

I think there are several things at play here. The most suspicious is that the extender and the router are not the same brand. There may be some protocol issues with this setup that the printer will never be happy with.
Can you move your main router and forget the extender?
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I am employed by HP

HP Officejet pro 8500 A910 won't print wirelessly

"An error has occurred. (devInfoPage-503)".
I've had my Officejet pro 8500 A910 for less than 6 months. It was an easy set up and printed and scanned perfectly for at least 2 months. I use a wireless connection from my laptop which is running Windows 7. Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine. And I could still print - the laptop had no problem finding the printer.
About a month ago I had a really big print job for work. But I figured this was a sturdy printer and could handle it. Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing". The only way to get it to actually print was to unplug the computer, delete the print job and start again.
Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
I've tried several times uninstalling and reinstalling the software. I've checked to make sure the printer is included in the "home network".
Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self test page I get this message "An error has occurred. (devInfoPage-503)". Any help in solving this problem would be much appreciated. Thank you so much for your time.

My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer. re starting worked for while but now it will not recognise the computer at all. The computer says Scanner communication cannot be established and the printer says it sees the computer.
Why did it work but now won't?
Thanks,
Billy

Connection Problem HP Officejet Pro 8500 A910

Dear Forum,
we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
When we try to access the printer (or scanner) with a Computer (WinPC or Mac) that is also connected via the same Wireless Network, the printer/scanner cannot be reached (host unreachable), i.e. even a simple PING to the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect the computer via wired LAN, the printer/scanner can be reached again (normal operation). Between both states (computer connected via Wireless Network or Wired LAN) no changes were made to the configuration of the printer/scanner. It simply is unreachable when the computer trying to connect to the printer/scanner is connected via Wireless Network.
We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
I already switched on the "compatibility to 802.11b/g" in the advanced network settings of the printer, no effect.
Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
Thanks!
This question was solved.
View Solution.

Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 A910 won't scan

I have a HP Officejet Pro 8500 A910 set up wireless. It prints from my computers fine. Makes copies fine. It won't scan. I get messages saying it is in useas a scanner or that it can't communicate with the scanner. Disabling firewalls doesn't solve problem.

Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

Unable to send fax Fax-HP Officejet Pro 8500 A910

I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
I have tried several times to send a fax. I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

Welcome to the forums @Tomalene ,
I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500 A910 printer/scanner/fax

Dear Forum,
I have experiencing problem to scan on this product but I can print my work from the computer.
The message appear from my computer:
The HP Officejet Pro 8500 A910 was not found.
The message from the unit HP Officejet Pro 8500 A910 screen:
No Computer detected.
To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
- FYI, my computer is not using netwrking cable but it is connected direct to my computer.
- HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
Please help.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My Officejet Pro 8500 A910 will not print green anymore

I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and there is ink in every color. When I print the PQ Diagnostics report the green box i missing. What can I do?

Hello FP160,
I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having some issues when it comes to printing anything in green. I see that you have also attempted some steps in cleaning the printer. I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts. This link has different documents that deal with print quality issues.
One other thing that could be affecting the Ink Delivery System is how you have the power cable connected. If you have it connected to a power bar/strip, please remove it and connect it directly to a wall outlet. Here is a document that uses a LaserJet printer as an example but it is meant for all HP products in general. Please click the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please write me back if you are still having issues or if you have additional questions.
I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

Hi,
My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
It printed 2 pages and now resumes with the 'replace cyan cartridge' error. I have triple checked that they are all new and full but the HP device app will not print. I have rebooted printer, computer, cleared the print queue.
This is ridiculously frustrating.
Is there a way to just tell the printer to ignore the error warnings? It does say the Black ink is full and will not even print a word document. This is ridiculous.
Any help would be appreciated.
-wp

Hello ArticBlueFox,
Welcome to the HP Forums.
I can see that you to are having an issue with ink cartridge errors on the printer.
Please follow the document that I have provided in my previous post on this thread pertaining 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
I also suggest that you please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the steps do not resolve the issue,please contact HP's Technical Support. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My HP Officejet Pro 8500 A910 will no longer print aqua.

My HP Officejet Pro 8500 A910 will no longer print aqua. I just tried two new cartridges and when I clean the heads, no aqua prints. I get no error messages however.
One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer. If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it. Then, as long as I kept printing, it worked fine. When I replaced the problematic print cartridge the printer works fine except now it won't print aqua. Could the problematic cartridge damaged something?
I looked at the print head and it looks fine. What is strange is that NO AQUA INK at all shows on the print head page.
What should I do? Help!

Hey @CWickstrom ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

HP Officejet Pro 8500 A910 - all new ink cartridges, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500 A910 drivers won't install

I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver. I have had nothing but trouble with this printer since purchasing it!! I had previously hard wired it to make it usable (barely). Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed. I downloaded a K850 series driver and got it to print but it wouldn't scan. Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it. I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail. It will not install the drivers. Any suggestions would be appreciated.

Hi Spitz1605,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please respond at your convenience.
Thank you
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Fax from Win8 on HP Officejet Pro 8500 A910

I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One.
The manual says to choose the fax option in "Print". No such option exists.
Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
Thanks,
K
This question was solved.
View Solution.

HI KentHP, I'm glad I was able to help!
I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

Officejet Pro 8500 A910 Not Printing & Heads won't clean.

I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow. I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated. Thanks very much in advance. Peter B.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
I hope this helps and I hope you have a great day!

HP Officejet Pro 8500 a910 wireless connectivity issues?

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