HP Officejet Pro 8500 A910g printing - but never does

Printer Model:
    HP Officejet Pro 8500 A910g
Operating System:
    MS Windows XP, Media Center Edition, V 2002, Service Pack 3
Connection Method:
    Wireless via AT&T U-Verse Residential Gateway
Problem Description:
    Network printer not printing after first print job prints. Printer display panel says
    'printing...' and laptop display for printer status says "Error - Printing" (HP Officejet
    Pro 8500 A910 (Network) - User Intervention   Required).
I have run the HP Print Diagnostic Utility 4.1 for this printer when this situation has
    occured. It finds problem with Print queue - Print jobs are stuck in the print queue
    (list of files waiting to print). Click Fix to remove them, and then restart the print
    jobs. I click Fix and basically it tells me it is unable to clear the print queue, to turn
    the printer off and on again, restart the computer and re-run the diagnostic which
    then finds no issue with the printing.
    I am only able to print after turning the printer off and back on - and only one document
    or file successfully before reverting back to same behavior. This is not a solution as this
    is a printer used for small business.
    All functions worked just fine after initial install. Not sure when stopped working as it
    is used primarily during tax season. There have been no hardware changes to my setup
    since initial install.
    Fax: Printer receives fax but never prints (Now printing... displays on printer display until
    I turn printer off and back on.)
    Please help resolve issue. What information do you need?
This question was solved.
View Solution.

I am having a very similar issue with two HP 8500 printers. One has never worked properly. The other one was working perfectly for about a year until Friday. Now it does the same thing as the other one.
Both are on wireless networks. One is at home. One is at the office.
The one at the office has now decided to quit working.
On the front of the printer, it states that it's printing, at the same time my computer says User Intervention Required, but the job never prints and the print queue piles up. I have to turn the printer off and turn it back on. It cleans its printhead and goes through testing.
Then the restart process clears my print queue, so I have to resend whatever print jobs I was going to print.
The printer prints for a while, and at some point decides not to again.
I have tried various fixes including the ones suggested here.
I opened a command prompt. I typed "net stop spooler" and pressed enter.
My computer says "Access is denied"
So I move to the bypass the spooler option. I open the printer properties, and click on the 'Print directly to the printer' radio button. Apply and OK.
I sent a new print job. An error comes up on my screen "Unable to Communicate with Printer".
After that, I tried running the HP Print Diagnostic Utility again. I select my printer and click "Fix Printing"
The Utility tells me that everything Checks Out Okay with the Printer. I have it send a test page.
An error pops up on my computer "Unable to Communicate with the Printer".
I click on the Control Panel, Printers, and my printer. The box says "User Intervention Required - Offline".
I turn the printer off and back on and now I can print....at least for a little while.
Please help.

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1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
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Dear Forum,
I have experiencing problem to scan on this product but I can print my work from the computer.
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Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
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HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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I installed the update from HP and haven't had any problems since!
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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Main computer and Laptop both running Windows 7 64 bit. Printer works fine on the main computer.
Laptop saysthe driver is missing for the 8500. When searching for the problem through windows search, It tells me the driver is not installed. I click on install driver, and apply fix, then a window pops up and says driver not found.
I uninstalled and downloaded latest driver from HP and get the same problem. Any help would be appreciated.

Hi glensed,
I understand the driver isn't installing properly.
I will be happy to help you with this.
I would do a level 3 uninstall of the printer software and then reinstall the newest software.
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Create a restore point.
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I would turn off all start up programs to make sure there isn't something blocking the printer.
Click on start, in the search box type in run, enter, then type in msconfig, click OK.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
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Click on disable all.
Reboot the computer.
Temporarily turn off any Antivirus software.
Then install the software again.
HP Officejet Pro Full Feature Software and Driver.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab.
Turn the Antivirus software back on again.
Please let me know the results if you are still having issues.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8500 Premier prints only in black/MAC USER & won't align?

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ACTION TAKEN #1
UPDATE: I've done a three level cleaning of the printer heads, which DOES print in color and each color block now looks great. The printer heads were not printing any color blocks, but the pink color block, until the first third level cleaning. I then cleaned the printer heads a second time all the way through the third level.
RESULT: However when I print from any document/web page my printer only still prints in black & white after these two printer adjustments double three stage printer cartridge claening?
ACTION TAKEN #2
I found this very detailed report and video on cleaning printer heads, alignment issues, and calibrate line feeds;
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01624398&lc=en&product=3964986&tmp...
The Print Quality Diagnostics Page looks perfect (including the alignment section) in all 3 test patterns, and again prints in color.
RESULT: However, my printer still will not print in color after trying all these steps?
IPROBLEM #2)I 've also tried a align printer which also prints in color, but states, "alignment failed see documentation manual"? To make the situation more complicated the alignment page looks perfect and prints in color before the error message displays.
After puling the power cord twice while ON and wiating 20 seconds, as discussed in the above link. my printer "won't remove the, "align error message see diagnostics manual".
RESULT: Printer "won't remove the, "align error message see diagnostics manual", even though the Printer Diagnostic Pages looks great, and the alignment page as well.
I'm operating a lastest version Macbook Air laptop OS X 10.9.4. I have not upgraded to a new operating system since this problem started a week ago, and Ive owned this HP Printer for 2 years.
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ACTION TAKEN #3: Print a page from a second computer. Windows laptop printed a colored page from a web site.
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Look below at the presets drop-down arrow tab, which is right below the printer name: You will see PLAIN PAPER, FAST DRAFT, BLACK AN(D WHITE). I'm not sure how I checked this, but this is how you can print only in black ink. NOTE: I looked at dozens of answers across the web, and didn't find this info anywhere else!
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It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
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{I work on HP's behalf}

HP Officejet Pro 8500 A909g connected, but won't print

Windows XP Pro, new OJ 8500, connected by wired network.
firmware updated from web
printing function is unreliable - works then not
Do test print (or any other print job) from Windows, you can see the print job briefly flash in the print queue, and then disapear. It's like the job gets sent, and then the printer just deletes it, rather than print it.
go to http:\\192.168.0/103 - device webpage appears
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Ink levels show on webpage OK.
HP Solution Center > Settings > Printer toolbox > Services Tab > print a self test diagnostic - Prints fine. (but job never appears in Windows printer print queue).
HP Solution center - scans work fine.
Windows Firewall exceptions: all HP .exe's and SLP port 427 TCP & UDP appear ok.
HP software removed and re-installed.
I have run out of ideas.
Your help please.

There are a couple of utilities near the bottom of this page that I would try (HP Print Diagnostic Utility and HP Home Network Diagnostic Utility):
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3752459
If you try the HP Full Feature Software and Driver listed on the upper part of this page, I would use the HP Software and Driver Removal Utility located on the page first, especially if you installed from the original CD.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Officejet Pro 8500 A910g printing - but never does

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