Hp Officejet Pro 8500 connected to network, but can't be seen from computer or Apple mobile devices

I set up the printer and was able to print from an Apple iPod. Then I connected the printer directly to one machine via USB to scan a bunch of old picture.
I disconnected the printer USB cable (so it is no longer attached to that computer) and now it is wirelessly connected to my local WiFi. The test page reports that the connection is good and I have an IP address for the printer.
However, the computer and iPod can not see the printer. They are all on the same network SSID but the IP address can not be found from the computer.
I have gone through all the diagnostic suggestions in the HP Troubleshooting utility with no joy.
Did connecting the printer directly via a USB port reset something that I need to reconfig?

When you finally get around to looking at my post, never mind.
I reset the factory defaults on the printer and reauthorized my WiFi network.
Now it is working.

Similar Messages

HP OfficeJet Pro 8500 goes to sleep, but often wakes up when it shouldn't

HP OfficeJet Pro 8500 goes to sleep, but often wakes up when it shouldn't. This happens over and over. It used to sleep until I sent something to be printed. I now shut the printer down, but that takes a long time to start it up.

When you finally get around to looking at my post, never mind.
I reset the factory defaults on the printer and reauthorized my WiFi network.
Now it is working.

Itunes will not download. gets close but then a screen pops up saying ' Service apple mobile device failed to start. Verify that you have sufficient privilages to start systme services'. Please HELP!!

gets close but then a screen pops up saying ' Service apple mobile device failed to start. Verify that you have sufficient privilages to start systme services'. Please HELP!!

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

Officejet Pro 8500 A909g do not get the correct IP address from DHCP

Hi,
We reconfigured our network to use 172.16.11.xxxx
We assigned the IP addresses to our OfficeJet Pro 8500 A909g printers by using DHCP reservations.
After joining the wireless network, all our printers have a 169.254.xxxx.xxx address.
What am I missing?
Thanks
Christophe
This question was solved.
View Solution.

Is DHCP still active on your router? The printer will have to have DHCP active.
169.254.x.x means the printer sees the router but is not getting a valid IP from it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I synced my phone lastnight and now it says my phone cant connect to computer the Apple Mobile Device USB Driver doesnt work?!? i deleted itunes and reloaded still not working.... Does anyone know how to fix??? i just want to upgrade to IOS6

Does anyone know why my Iphone will not connect to my computer all of a sudden? I backed it up lastnight. Now it wont even register with my computer.... It says Apple Mobile Device USB driver doesnt work all of a sudden???? i tryed deleting and reloading and nothing is working!!! someone please help =)

Have you done:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
What results do you get when you run this:
iTunes for Windows: Device Sync Tests
Do both the Home button and Power button work OK normally?

My i tunes wont allow my ipod to connect.It tells me that it cannot be used because the apple mobile device service is not started. how do i correct this

itunes used to accept and sync ipod touch but all of a sudden it gives me a box that says it cannot be used because the apple mobile device service is not started.what is the mobile device service and how do i start it?

This tells you.
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

I am having trouble connecting my Iphone to Itunes. How do you turn on apple mobile device on a window computer

Anyone know how to turn on Apple mobile device on a windows computer. I connected my phone and it was recognized initially then when I performed an update to Itunes it no longer recognized my phone.

Have a look at this support document, it may help http://support.apple.com/kb/TS1567

Officejet pro 8500A connected via wireless, but not accessible....

I can t access my officejet pro printer via wifi, after a firmware upgrade last week. I can print however from my iPad, but not from my laptop. Both are connected to the same wireless signal. I can see in my printer and router that both are connected. When I connect the printer via a cable to the router, it works.
As said, I lost this after firmware update.
I tried:
Update the software on my laptop : no Improvement
Switch on/off the router, printer, laptop : no improvement....
Can anybody help? Would a downgrade offirmware help? Anybody familiar with this problem?
Laptop : W7-64

The workgroup shouldn't matter. It's strange that the printer will communicate with the laptop as long as one of them is connected via Ethernet to the router. It shouldn't be doing that at all. It has to be something in the router. I know you mentioned using a different router and it worked just fine. Problem is I'm not sure why this router isn't working right. I'm sure the printer is out of warranty, which is why I'm sure you came to the forums first, but you may need to contact HP tech support. They should be able to remote in and find the setting that's blocking communication. II'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Airport on Macbook Pro says connected to network but there's no Internet

I have a relatively new unibody Macbook Pro. I used to be at school where my Airport worked perfectly but now that I've set up my own router in my apartment it doesn't seem to connect properly. I'm using a Belkin N+ router and my roommate's PC works fine connected wirelessly to the router. I've reprogrammed it once but can't figure out the problem and I don't want to be connected the entire time through the ethernet cable which works as long as I disable the Airport.
Any help would be appreciated

what's the difference between accounts?
My guess is that there is configuration setting, specific for the AirPort, that is conflicting with the Belkin router. When you created a new user profile, it used a default configuration that was allowed it to connect.
I would further venture to say that it may likely be a particular setting that got you access to the school's network that is causing the conflict.
Ok, to try to resolve it so that you can go back to use your original profile, we will want to first try to clean up any saved Preferred Network in that profile. So, log-off the new user profile, and then, log back on with your original profile.
Using System Preferences, we will want to first delete all of your saved Preferred Networks. (ref: System Preferences > Network > AirPort > Advanced > AirPort) Delete all of the Preferred Networks entries, and then, click on OK.
We also want to remove any saved keychain entires for AirPort connections in the OS X Keychain. You would do this with the Keychain Access utility that you will find in the \Applications\Utilities directory on your Mac.
In the Keychain Access, look for entries with the Kind of "AirPort Network Password." These may have different titles when connecting to non-AirPort routers. Regardless, these would be the saved credentials (network name & password) that you would have entered when attempting to connect to a wireless router with your MBP's AirPort. These entries were created when you responded with "Yes" when you asked if you wanted to save to the Keychain.
When done removing the entries; log-off, and then, log back on with your original user account ... and then try accessing the Belkin's wireless network with your MBP again.

Officejet 7500 is connected to network, but none of the computers will recognize it

All my computers are connected to network, one of them wirelessly to a router. However, the printer, from it's display screen says it is connected, however, none of the computers recognize it.
Help !

What router? What operating system? If Windows, have you downloaded and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Computer is connected to network but can't connect to internet (Safari and Chrome), e-mail, App Store, ect.

My Macbook is connected to Wi-fi (four bars) but can't connect to the internet or any other services that requires internet. Other devices in my house have easily connected to the internet but every time I open Chrome it says: "This webpage is not available". What do I do?

Restart your internet modem and router and your Mac then try Safari etc.
If that doesn't help, try this DNS server ..
Open System Preferences > Network > Advanced > DNS
Click + and type:
208.67.222.222
Click + again and do the same.
208.67.220.220
Click OK.
Try a browser.
if that doesn't help, check the firewall. System Preferences > Security & Privacy > Firewall > Firewall Options

Connected to network but can't log on

My iBook G4 works great on my home wireless network, but not at my workplace. It connects to the network, has a strong signal, the WEP password is correct, but I can't log on to any sites or do eMail. Any suggestions? Anyone? I'm not exactly a Mac novice, but I've tried everything I know in preferences and Airport settings, with no luck.

I believe you have DHCP addressing turned on on your network settings. Does your mac aquire a normal LAN IP, or does the IP begin with "169"?
In either case, looks like your workplace's wireless router doesn't have DHCP server turned on, or it doesn't allow WAN connections to machines with non-registered MAC addresses. You should check with your workplace's network administrator, or examine the router's settings, if you have administrator access to it.

Connected to network but can't connect to internet

I'm connected to the network but I can't connect to the internet. The network is working fine since my Xbox live is working with no issues. Any ideas?

I recomend turning off the router and the modem that you have and then turning them back on.
If that doesn't work,
Open system preferences > Network
Go down to the bottom of the window and click Assist me
A drop down window will come up and you want to click Diagnostics
It will take you through the steps

I can connect to network, but can't connect to internet with aebs

so i got a new Airport Extreme Base Station, hoping to replace my old og airport. i can connect to the new AEBS network easily, but i can't connect to the internet. with the old airport, i can connect to the internet no problem, hence i can write this post. "internet connect" tells me:
+old, space ship looking airport:+
connected to "myNetwork"
connected to the internet via ethernet
+new and improved AEBS:+
Connected to "myNetwork"
but that's it. any ideas would be greatly appreciated. oh also, it seems to be running pretty hot. is that normal? thanks!

Hello mookyee. Welcome to the Apple Discussions!
It's always a good idea to power recycle all of your network components when changing configurations ...
Try the following, in order, checking for Internet access after each step, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, 802.11n AirPort Extreme Base Station (AEBSn), & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Hp Officejet Pro 8500 connected to network, but can't be seen from computer or Apple mobile devices

Similar Messages

Maybe you are looking for