HP OfficeJet Pro 8500 memory card?

Does the HP OfficeJet Pro 8500 have a memory card? If so, where is it and how do I remove it?

Hello,
Which 8500 do you have?
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n

Similar Messages

HP OfficeJet Pro 8500 wireless (A909g): no more sharing of card slot?

Hi there,
Before:
- in the past (OSX 10.6) my HP OfficeJet Pro 8500 Wireless (model A909g) supported "direct scan to folder" using a SMB folder shared on the Mac and working OK
- after 10.7 (or 10.8) Apple changed SMB support disallowing plaintext passwords and that feature was KO
- I was using a workaround: scanning to a SD card inserted in the HP printer and then copying the content from the SD card seen as a shared folder on the network
Now:
- Just after having installed Mavericks the shared folder on the printer are not available anymore, I am getting the device in the SHARED sidebar as usual but when I try to connect (using whatever password I might remember) I get an ACCESS FAILED message. (see screenshot, in Italian)
Any help? This printer is losing features for every update

More info:
- On my other OSX 10.8 system everything is still alright:
- If I try to connect (CMD-K) from OSX 10.9 to the same IP I'm getting an error saying "There is no partition available or you're not authorized to access this server (...)"
- On the Mavericks console I'm getting this message while trying to access:
kernel[0]: smb_smb_ssnsetup: HP0024812CE1E3 doesn't support extended security, this server will be deprecated in the future!
...seems the future has arrived ?!?

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP Officejet Pro 8500 Wireless A909g Loses Connectivity

[posted on behalf of another user]
Problem with HP Officejet Pro 8500 Wireless A909g
New printer will not stay connected to the wireless network. The printer continuously drops the network connection.
For 15-20 minutes at a time, it will go off-line, then come back on for ~5 mins. If you power off the printer it will re-connect. Energy Saving feature has been disabled.
When the printer is off-line, I cannot ping it nor reach it by http interface.
The router is a Belkin-N+ router, WPA-PSK security.
The printer is at address 192.168.2.4 and is static in both the Router and the printer.
The SSID is broadcast and the channel being used is 7, wireless mode is b,g and N
The printer says it has a connection strength of 5, and always shows itself connected.
The printer does not reconnect, unless you power cycle it.
If the printer is pingable then everything works fine, when it is not nothing works. The fact that it works when it is on-line makes me believe everything with the network connection is fine, other than the possibility that there is a signal problem. But since other devices with b cards, connect to the router with no problem, and the printer reports a strong connection I do not believe this is the problem.
I currently have a script running that pings the server every minute and it still disconnects.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Unfortunately, you are not alone. Search the forums for this problem and you will find several threads. Based on being involved with several of those here is what I recommend:
1. Connect with Ethernet cable if you can. Your problems will likely disappear.
2. If not, try changing the wireless channel to 1 or 11.
3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
4. You can try this firmware update, but it does not list this as a fault it corrects.
Let's try those and go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 wireless Networking with LINKSYS WRT54GS wireless router

I have a HP Officejet Pro 8500 wireless printer conneted via WiFi to my LYNKSYS WRT54GS wireless router. I do not have a USB cable or ethernet cable plugged to the printer. I am able to use the 'scan to email button' and the 'scan to network folder' button on the front of the printer and I can pint from the PC to the printer with no problems.
I installed the HP printer software from the CD, choosing network/wireless connection, without having to install any USB cables from the PC to the printer in the process. many posts in the forum mention having to connect USB cables in the wireless installation process.
Can I install the software in the same fashion on the other two laptops? Or, do I need to do something differently?

The USB cable is used on those printers which do not have display or front panel wireless setup is not possible. We configure the wireless settings during install and save those settings in printer's memory by transferring through USB cable. Therefore the USB is plugged in during wireless installation temporarily. In your case I don't think plugging in USB cable is necessary as the printer is already on network and had IP address. Connect the laptops on wireless network and proceed with regular install, the printer should be detected automatically.
Thanks
Naveen K
HP Support Engineering Center
Click on BLACK STAR button to say thanks
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Printing from wireless laptop to ethernet connected Officejet pro 8500 A909a

I have an officejet pro 8500 A900a and a Linksys WRT54G router and I've been having difficulty printing from my laptop via WiFi. I used to be able to print regularly and I think HP sent me an update to some software that has since stopped that from happening. I have the IP and mask for the printer set manually asto never change and set the default gateway to the correct setting for my router. I can ping the device and I can access the printer admin pages from my laptop using the ip address. I can even print reports and run diagnostics from the HTTP connection but no printing from Word or ANY other source. The printer does print from another desktop that has a USB connection to the printer but the connection is not always plugged in. What do I do?
cheers

I'm betting you just need to open up the ports in the firewall. I'll list them below.
HP printer ports
UDP
TCP
Acronym
Definition
Used for
137
137
NetBIOS
network Basic Input/Output System - (basic communication)
UDP: Printing, Photo Card Upload
138
NetBIOS
network Basic Input/Output System - (basic communication)
UDP: Photo Card Upload
139
NetBIOS
network Basic Input/Output System - (basic communication)
TCP: PhotoCard Upload
161
SNMP
Simple Network Management Protocol - Monitering network attached devices
UDP: Printing
427
427
SLP
Service Location Protocol (finding out what things can do on the network)
UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation
9100
PDL
page description language - printer control language (how does the page you want printed look)
TCP: Printing
9220
TCP: Scanning, Faxing
9500
TCP: Scanning
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Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

HP Officejet Pro 8500 A909a won't let computer boot up

I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
working perfectly. Now it won't let the computer boot while it's connected to the computer. I can unplug the
USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I
ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about
4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

HP Officejet Pro 8500 A909g seems to destroy printheads

My wife and I have identical “HP Officejet Pro 8500 A909g Series” (S/N: [Edited for Personal Information] for my printer) printers bought within several months of each other. We have owned the printers since late 2009.
My printer quit printing cyan completely and magenta partially. I replaced both ink cartridges, which did not fix the problem. I then removed the printheads and cleaned the electrical contacts with denatured alcohol and also cleaned the contacts in the printer. This did not fix the problem either.
So I “borrowed” the printheads from my wife’s identical printer and placed it into my printer. That didn’t fix the problem either. When I put the borrowed printheads back into my wife’s printer, it immediately displayed the same symptoms as my printer (it wouldn’t print cyan at all and partially did not print magenta.
The “Self Test Diagnostic Page” of both printers state that the printheads are “Good” in both printers.
During the “Align Printer” task, the LCD on the printer displays a message indicating that the printhead(s) are bad.
Question: is it possible that the printer itself is faulty and causing the printheads to permanently not work correctly?
Second Question: If my printer is bad, what other similar models of all-in-one printers use the same ink cartridges?

Hello Neil-in-Tucson,
Welcome to the HP Forums.
I see that you are having an issue with the Printheads on your printer.
Are you seeing any error codes on the printers display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you like, you can try calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here. They will be able to get into more detailed troubleshooting.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Officejet Pro 8500 Premier - only one printhead is displayed in 'Printheads Health' window

I changed the black/yellow printhead today in my HP Officejet Pro 8500 Premier printer. When I closed the lid, the printer did its housekeeping thing, clicking away while it aligned heads, etc, and printed out a diagnostic sheet that looked terrific.
So I wanted to see what the HP Utility would report as the health of both printheads now. Only the Cyan/Magenta printhead health was displayed, both before I changed the printhead and now after I changed the printhead. The utility reported the Cyan/Magenta printhead was in GOOD condition, along with a green button.
But there was no image of the Black/Yellow printhead at all, so no button showing the health of the printhead that I just installed.
While I was installing the new printhead, I wiped off the gold contacts on the printer where the printhead's contacts would meet. They were clean.
Any suggestions aboutwy the software does not display the health of BOTH printheads?
My operating system is Mac OS X 10.6.8

Hello garden-2009,
Welcome to the HP Forums!
I understand only one printhead is displaying the health using the Officejet 8500. I will do my best to assist you! I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network. It works just fine and prints and everything. The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer. It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death. It is driving me crazy. I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off. Please help. And yes I have turned offf the computer and rebooted.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Print Quality Issues on OfficeJet Pro 8500 A909g

The print utility says that the onlly cartridge getting low on ink is the yellow, but the guide says not to change the cartridge until it gives you the message to change it. And it has been printing OK until today, when the black ink started getting splotchy. But the utility shows plenty of black ink in the cartridge. I cleaned the print heads, and that changed nothing. I printed out a print head health quality test, and oddly the only thing that printed was two blocks of magenta--the rest totally blank. Odd because the print utility only shows the yellow getting low and that not even ready to change.
I don't want to open up new cartridges for nothing because these signs don't necessarily add up to this being due to empty cartridges. So I am stuck as to how discover what the problem is.

Hi @Hazelg
I'd like to help you with the poor print quality you are experiencing when printing from your Officejet 8500. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Officejet Pro 8500 A910 will no longer print aqua.

My HP Officejet Pro 8500 A910 will no longer print aqua. I just tried two new cartridges and when I clean the heads, no aqua prints. I get no error messages however.
One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer. If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it. Then, as long as I kept printing, it worked fine. When I replaced the problematic print cartridge the printer works fine except now it won't print aqua. Could the problematic cartridge damaged something?
I looked at the print head and it looks fine. What is strange is that NO AQUA INK at all shows on the print head page.
What should I do? Help!

Hey @CWickstrom ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

Blue screen of death error on HP Officejet Pro 8500 wireless - HELP

Hi all
I have a officejet pro 8500, used (rarely) in a home office environment, probably done no more than 1000 pages total. Turned it on today to print something, powers up ok with no errors, sounds normal, but when sending something to print I get a very odd error - the LCD display goes blue and displays a white power button symbol (in very low resolution) with the error code B8711D7C below it. This is on the screen for a couple of seconds before a white screen with "Turn power off then on again" message. So I hit the power button to turn off (which it does) but restarts automatically. After rebooting it comes up with the "improper shutdown" message and it's back to the main screen. This happens every time a print is sent. However, copying works. I guess the next thing to do is to hook another pc up to the printer or remove/re-install drivers, but I'd really like to know what this error code is...any suggestions?
Many thanks

I have same printer and have the same error code b8711d7c. I almost exactly the same, I hardly use the the printer, less than once a week. Did you manage to solve this ?

HP OfficeJet Pro 8500 memory card?

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