HP Officejet Pro 8500 Pro 8500 A910 black will not print, says printhead is OK

I have an HP OfficeJet Pro 8500 A910. It no longer prints black, even with a new toner cartridge. Have followed all procedures recommended to solve problem.  Printhead diagnostics says black/yellow printhead is OK. Any suggestions?

Everything seems to move correctly, but just does not print. Occasionally it does print a faded incomplete print out more often in a blue. All carttridges are new  HP solutions center does show filled ink in all stations. Using WIN XP. Printer had done well for about 3-4 yrs.

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    The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 6510.  If the above fails the post here may help (it is for a different model but same principle applies.)
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Hi Dutchman4,
    Thank you for trying my suggestions, at this point I would recommend to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Best regards!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Hello philandemily
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    When a solution is found please mark the post that solves your issue.

  • Office Jet Pro 8500 Black ink will not print

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    Hi mariajw,
    Thank you for your reply!
    What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Best regards!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Hp officejet pro 8500 a910 software will not open

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    Hi @SandraDee1961,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
    I would recommend the following steps:
    Uninstall the software. Uninstalling the Printer Software.
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    Disable any firewall programs. Windows Firewall from start to finish.
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    Reinstall the software using the HP Printer Install Wizard for Windows. 
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My Officejet Pro 8500 A910 will not print green anymore

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    Hello FP160,
    I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8500 Wireless - will not print green

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    Hi KathyGates,
    Please let me take a moment to say "Welcome" to the HP Forums.   I hope you enjoy your experience!
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I see that you are having an issue when it comes to printing in green.  I also see that you are having some issues with aligning the printer.
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    If I don't hear back from you today, I hope you have a Fantastic Thursday.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8500 Cyan ink will not print. installed a new one, but no success

    HP Officejet Pro 8500   Cyan ink will not print. installed a new one, but no success

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    Message Edited by Tiger-Pope on 10-28-2009 03:38 PM
    This question was solved.
    View Solution.

    Tiger-Pope wrote:
    New computer will not print in Quicken 2008 Software Program.  Attempted all possible solutions. I have Windows 7 installed.  I downloaded and installed the new software  for HP Office Pro 8500 to work with the Windows 7.  The Quicken 2008 Software Program stopped printing as a result.  All other software programs prints perfectly. Help!  I get no support from Quicken Help. 
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • My HP Pro 8500 will not print in blue. All new cartridges installed.

    My HP Pro 8500 will not print the a blue color, it comes out pint where it should be blue.  Installed all new cartridges and still does the same thing.

    Hi Calabasas,
    Welcome to the HP Forums!
    I understand that your printer is experiencing a defect in the print quality, and I would be happy to assist you!
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    http://www.hp.com/cgi-bin/hpsupport/index.pl
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    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • Officejet Pro L7590 will not print in black

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  • My new Officejet Pro 8500a on a Windows XP machine will not print from the Internet.

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    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Times New Roman font will not print on HP Officejet Pro 8610

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    General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
    Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
    Check to make sure the printer has paper, ink, and/or toner and check the cables.
    If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
    Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
    Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
    Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
    Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
    For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going.  Doesn't crash.  Just pops up the gray dialog box.  Behind the box popped up is another box (that goes away then the dialog box is closed) saying:  "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861     on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see.   I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

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