HP Officejet Pro 8500 Troubleshooting

I have an HP Officejet Pro 8500 that went out of warranty in July. It is scanning and printing my copies in YELLOW. I cannot find a troubleshooting item for this problem. Can anyone help?

do this :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Similar Messages

Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

HP Officejet Pro 8500 A909a won't let computer boot up

I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
working perfectly. Now it won't let the computer boot while it's connected to the computer. I can unplug the
USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I
ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about
4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

HP Officejet Pro 8500 A909g seems to destroy printheads

My wife and I have identical “HP Officejet Pro 8500 A909g Series” (S/N: [Edited for Personal Information] for my printer) printers bought within several months of each other. We have owned the printers since late 2009.
My printer quit printing cyan completely and magenta partially. I replaced both ink cartridges, which did not fix the problem. I then removed the printheads and cleaned the electrical contacts with denatured alcohol and also cleaned the contacts in the printer. This did not fix the problem either.
So I “borrowed” the printheads from my wife’s identical printer and placed it into my printer. That didn’t fix the problem either. When I put the borrowed printheads back into my wife’s printer, it immediately displayed the same symptoms as my printer (it wouldn’t print cyan at all and partially did not print magenta.
The “Self Test Diagnostic Page” of both printers state that the printheads are “Good” in both printers.
During the “Align Printer” task, the LCD on the printer displays a message indicating that the printhead(s) are bad.
Question: is it possible that the printer itself is faulty and causing the printheads to permanently not work correctly?
Second Question: If my printer is bad, what other similar models of all-in-one printers use the same ink cartridges?

Hello Neil-in-Tucson,
Welcome to the HP Forums.
I see that you are having an issue with the Printheads on your printer.
Are you seeing any error codes on the printers display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you like, you can try calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here. They will be able to get into more detailed troubleshooting.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Officejet Pro 8500 Premier - only one printhead is displayed in 'Printheads Health' window

I changed the black/yellow printhead today in my HP Officejet Pro 8500 Premier printer. When I closed the lid, the printer did its housekeeping thing, clicking away while it aligned heads, etc, and printed out a diagnostic sheet that looked terrific.
So I wanted to see what the HP Utility would report as the health of both printheads now. Only the Cyan/Magenta printhead health was displayed, both before I changed the printhead and now after I changed the printhead. The utility reported the Cyan/Magenta printhead was in GOOD condition, along with a green button.
But there was no image of the Black/Yellow printhead at all, so no button showing the health of the printhead that I just installed.
While I was installing the new printhead, I wiped off the gold contacts on the printer where the printhead's contacts would meet. They were clean.
Any suggestions aboutwy the software does not display the health of BOTH printheads?
My operating system is Mac OS X 10.6.8

Hello garden-2009,
Welcome to the HP Forums!
I understand only one printhead is displaying the health using the Officejet 8500. I will do my best to assist you! I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network. It works just fine and prints and everything. The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer. It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death. It is driving me crazy. I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off. Please help. And yes I have turned offf the computer and rebooted.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Print Quality Issues on OfficeJet Pro 8500 A909g

The print utility says that the onlly cartridge getting low on ink is the yellow, but the guide says not to change the cartridge until it gives you the message to change it. And it has been printing OK until today, when the black ink started getting splotchy. But the utility shows plenty of black ink in the cartridge. I cleaned the print heads, and that changed nothing. I printed out a print head health quality test, and oddly the only thing that printed was two blocks of magenta--the rest totally blank. Odd because the print utility only shows the yellow getting low and that not even ready to change.
I don't want to open up new cartridges for nothing because these signs don't necessarily add up to this being due to empty cartridges. So I am stuck as to how discover what the problem is.

Hi @Hazelg
I'd like to help you with the poor print quality you are experiencing when printing from your Officejet 8500. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Officejet Pro 8500 A910 will no longer print aqua.

My HP Officejet Pro 8500 A910 will no longer print aqua. I just tried two new cartridges and when I clean the heads, no aqua prints. I get no error messages however.
One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer. If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it. Then, as long as I kept printing, it worked fine. When I replaced the problematic print cartridge the printer works fine except now it won't print aqua. Could the problematic cartridge damaged something?
I looked at the print head and it looks fine. What is strange is that NO AQUA INK at all shows on the print head page.
What should I do? Help!

Hey @CWickstrom ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

Blue screen of death error on HP Officejet Pro 8500 wireless - HELP

Hi all
I have a officejet pro 8500, used (rarely) in a home office environment, probably done no more than 1000 pages total. Turned it on today to print something, powers up ok with no errors, sounds normal, but when sending something to print I get a very odd error - the LCD display goes blue and displays a white power button symbol (in very low resolution) with the error code B8711D7C below it. This is on the screen for a couple of seconds before a white screen with "Turn power off then on again" message. So I hit the power button to turn off (which it does) but restarts automatically. After rebooting it comes up with the "improper shutdown" message and it's back to the main screen. This happens every time a print is sent. However, copying works. I guess the next thing to do is to hook another pc up to the printer or remove/re-install drivers, but I'd really like to know what this error code is...any suggestions?
Many thanks

I have same printer and have the same error code b8711d7c. I almost exactly the same, I hardly use the the printer, less than once a week. Did you manage to solve this ?

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

HP Officejet Pro 8500 A909g - doesn't install on Windows 8

I upgraded my HP computer to Windows 8 Pro from Windows 7.The HP Officejet Pro 8500 A909g was running fine with Windows 7, but will not install correctly on Windows 8 Pro. I've tried reinstalling numerous times. Sometimes the installation appears to run correctly. Sometimes it never finishes.In the best case the 8500 will print, however Solution Center will not show ink levels and will not scan.It shows the message: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later" and the scanning programming does not start. Sometimes, the scanning program starts without the error, but then another error prevents scanning (don't have that message). Creating a PDF with the scan to network feature from the front panel of the printer creates a pdf file of 0 bytes. When the printer is “installed” and able to print, but Solution Center is not scanning, the Windows scanning does work and the scanner passes the HP Print and Scan Doctor test – sometimes. Sometimes the HP Print and Scan Doctor reports a registry problem when checking the scanning functions. The HP Error Reporting feature sometimes tries to send an error report to HP. The reporting program hangs at “initializing” and the error report never makes it to HP. I've been installing with OJ_AIO_P8500_A909_Full_Win_WW_140_408.exe. (downloaded twice)After uninstalling, I've used OJP8500vA909_Scrubber_14.exe - running uninstall.bat at least three times -- on some of the passes, the Install Uninstaller stops working.I've tried installing with startup programs disabled and non-Microsoft startup services unchecked in msconfig. The printer would not install using USB cable -- the installation hung (just one try). All other attempts have been using Wi-Fi. The printer and Solution Center work fine from other computers on the network - running XP and Windows 7. Any way to this printer working fully under Windows 8 Pro? Thanks

Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan?

HP Officejet Pro 8500 Troublesho​oting

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