HP Officejet Pro 8500 will not recognize changed ink cartridge

Replaced with just purchased new (out-of-the-box) Cyan XL ink cartridge as prompted but still received error message to replace cartridge.  Message will not change no matter that I tried:
a. power printer off/on several times.
b. removed/returned all  four ink cartridges
This question was solved.
View Solution.

For everyone who has this problem with the 8500 rejecting known good ink cartridges.  I finally found a solution from a third party.
(1)  Remove the ink cartridge that the printer is rejecting.  Look inside the printer ink cartridge well and see a small rectangular plastic button midway between the ink tube and the chip reader.  This plastic sensor is causing the printer to reject the cartridge.
(2)  Look at the ink cartridge on the mating side of the plastic button and see a small rubber bulb in the end of the ink cartridge.  The pressure in this rubber bulb is supposed to push on the plastic button in the printer. But for various reasons it does not set the sensor to “off”.
(3)  To correct the problem, place a small piece of stiff tape over the end of the ink cartridge to cover the rubber bulb.  DO NOT cover the ink tube or the sensor chip well.  The tape should be about three inches long and ¾ inch wide.  Use stiff tape like duct tape.  Not flexible table.  The objective is for the tape to increase the pressure the rubber bulb is supposed to impart on the plastic sensor button in the printer.
(4)  Reinsert the ink cartridge in the printer. Problem solved 98% of the time.  If not, there is something wrong with the sensor switch inside the printer and this solution will not work.
(5)  Good Luck.  Cheers!

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    If your problem is solved please click the "Accept as Solution" button ------------V
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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