HP OfficeJet Pro 8500 Wireless A909g Will not print or align

Not sure what the problem is: was printing fine till suddenly no ink on paper. Unit sounds like it's going through all the motions but lays no ink. Windows 7 home Pro 64bit. Error message: Alignment cancelled. I went through all the suggested steps...cleaned printheads number of times, all the steps for alignment. Did not replace the printheads yet. Could both go bad at the same exact moment? I get absolutly no ink on the paper, not a drop. Don't know if this is enough info. Hope so. Thanks in advance for any possible solutions.
LP

Hi SunWay,
I understand you no longer have any ink printing on your pages and can not complete an alignment. From your description, I can see you have done a great deal of troubleshooting. It is not all that likely that both printheads would go at the same time but it is entirely possible. Another possibility is that the ink supply tubes are kinked. Please follow these steps to check the ink supply tubes:
Open the printer lid. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent.
Look in the center of the printer for the four ink tubes that connect to the printhead, and then examine the ink tubes. The ink tubes should be bundled neatly, and they should not appear kinked or bent.
Ink tubes, correctly bundled and not kinked
The above solution and more can be found in the following document. If the issue persists, please use the document to troubleshoot the issue.
If the issue continues to persist, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04261974.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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