HP Officejet Pro 8500 Wireless (Vista x64) Will not print after Sleep Mode

Hello,
As the title says the printer does not print after coming back from sleep mode. Before entering sleep mode the printer works fine and is responsive. After coming back from sleep mode the printer is still responsive (buttons on the touch screen can be pressed) but unfortunately does not accept any print jobs. Currently, I restart the printer to get it to print. It is connected wirelessly through WRT610N Linksys Router. Any suggestions or solutions would be greatly appreciated.
-Artem Durytskyy

I have been having the same problem all during my warranty period. But no one ever told me it was a firmware problem until two days ago connected to the sleep mode for the wireless one. Supposedly, they have downloads for wire ones now online which I found for 909a and 909b, but not 909g which is wireless. Now I am out of warranty and they won't replace it. I have a long history with tech support since early 2010. Right now, they are sending me a power adapter to try, said to turn off sleep mode (which I dont' know how). Then I told them I found online a firmware download, Apr 2010 to update firmware. My current version is different that the one listed for the download. So, I'm going back to TS to have them fool with it. Has anything worked for you?
Officejet Pro 8500 Wireless, A909g. It's been a problem from the beginning

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
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HP Officejet Pro 8500 Wireless A909g Loses Connectivity

[posted on behalf of another user]
Problem with HP Officejet Pro 8500 Wireless A909g
New printer will not stay connected to the wireless network. The printer continuously drops the network connection.
For 15-20 minutes at a time, it will go off-line, then come back on for ~5 mins. If you power off the printer it will re-connect. Energy Saving feature has been disabled.
When the printer is off-line, I cannot ping it nor reach it by http interface.
The router is a Belkin-N+ router, WPA-PSK security.
The printer is at address 192.168.2.4 and is static in both the Router and the printer.
The SSID is broadcast and the channel being used is 7, wireless mode is b,g and N
The printer says it has a connection strength of 5, and always shows itself connected.
The printer does not reconnect, unless you power cycle it.
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I currently have a script running that pings the server every minute and it still disconnects.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Unfortunately, you are not alone. Search the forums for this problem and you will find several threads. Based on being involved with several of those here is what I recommend:
1. Connect with Ethernet cable if you can. Your problems will likely disappear.
2. If not, try changing the wireless channel to 1 or 11.
3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
4. You can try this firmware update, but it does not list this as a fault it corrects.
Let's try those and go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hello AlexBW,
I received your private message and I thank you for writing me back.
One other step that I think may assist us would be to please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once you have the unit connected directly to a wall outlet, follow the instructions that I provided in the private message.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time. It has been a pleasure working with you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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