HP Officejet Pro 8500 won't install

My HP Officejet Pro 8500 won't install on my second Macbook Air (while it did on my first; both new Macbooks with up to date software).
The message I get is: "Softwareaktualisierung kann aufgrund eines Netzwerkproblems nicht nach Updates suchen." (Update software is unable to search for updates due to network problems). But the network just works fine, as does the software update when approached by the apple menu. Everything can be accessed without any problem - except this driver.
It also does not help to download the OS X drivers from HP - this also won't install the printer, probably for the same reason.

For some unknown reasons, it now worked via the general software update (after I got 50 error messages before).

Similar Messages

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Let me know if it helps or not.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

OfficeJet Pro 8500 A909a - trouble installing software and drivers

I am trying to re-install my Software and Drivers for OfficeJet Pro 8500 A909a. My operating system is Windows 7. I get an error message every time. "Runtime Error! This application has requested the Runtime to termnated it in an unusual way. Please contact the application's support team for more information."

I Am havig the same problen with windiws 7 home premium It must be HP is the problem ahorsell

HP OfficeJet Pro 8500 won't print if one cartridge is empty?

Hi,
I have an OfficeJet Pro 8500 printer. I woudn't really need color printing. My yellow catridge run out of ink, and the printer woudn't allow me to print at all since I don't purchase a new cartridge. If it's true, quite sad from a company that is "committed to providing quality products in an environmentally sound manner".
Thanks for your help.

The Officejet Pro 8500 pigmented ink (like paint) and a separate printhead and ink supplies with plumbing to connect them. Some color ink is required to keep the printheads from clogging.
HP wants your printer to be able to print after you replace the supplies. There are some workarounds to force the printer to allow printing even with empty color cartridges, but doing this will likely ruin the printhead and preclude later color printing without replacing the printhead. In the 8500 one printhead is used for Black and Yellow, the other is Cyan and Magenta. The printheads are $65 each, personally I would not suggest overriding the protection as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8500 - won't go to "sleep" anymore / occasional mechanical noise

Hi-
I have a HP Officejet Pro 8500 all-in-one wired network printer. Until recently, it used to go into a "sleep" type mode where the screen would go blank and I assume it would entered some sort of power saving mode. Recently, it has stopped doing that. It doesn't every go into sleep mode now, and every 15 mintues or so, it makes a mechanical noise like the moving portion of the printer is cycling briefly on and off.
I don't necessarily care that it doesn't go to sleep, but what concerns me is that the print head "cycling" (for lack of a better term) occuring over and over, every day, for months on end will eventually lead to wear and tear and failure. Is there any way to "force" the printer to go to sleep, or somehow set it up so that it goes into some sort of "sleep" mode after XX amount of minutes?
Thanks!

That is an odd problem, for the most part and like me I am having the exact opposite problem. Once it goes into sleep mode my printer will not even wake up I have to reboot the whole thing. I would say try going and enabling the energy saving mode again and see if that helps.

HP OFFICEJET PRO 8500 - Will not install on wintows 8.1- says SYSTEM CANNOT FIND SPECIFIC FILE

My HP Officejet 8500 will not install on windows 8.1. The error message says:
The system will not find the specific file

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the error no longer appear..
If the issue persists continue follwoing the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 - won't print bold italicized words

Why won't my printer print out the words that are in bold italics on a pdf? It prints the non-italicized words in bold.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

How do I get my HP Officejet Pro 8500 won't print from a program called "The Print Shop 12"?

I can not get my printer to print from this one program I have called "The Print Shop 12." I don't get an error message, it acts like it want to print but then nothing.

I do not know about the Print Shop program but I know that sometimes quickbooks has this issue. We have two different work around for this, 1st one Click your start button go to your printer & devices folder and right click the 8500 printer and either RENAME it or go to Properties to Rename is to OJ8500 and then Apply and safe that change and try it.
2nd step if that does not work, click start, go back to the printers and faxes and "add a printer" when you get to the list of manufactures click HP or Hewlett-Packard and look for the deskjet ICC printer and add it, naming it PrintShop and then you should be able to printer threw that program.
Although I am an HP employee, I am speaking for myself and not for HP.

I have a HP Officejet Pro 8500 - Mac can't find unless I restart

I have a HP Officejet Pro 8500. SInce installing Mountain Lion I usually have to restart my computer to get anything to print. When I come back to my computer my Mac can no longer find the printer until I restart again. Connect via home wired network

Hi there Robert Wendel,
Lets try uninstalling and reinstalling the printer. Use this guide here to uninstall then this guide to re-install. Let us know if it helps.
Best of Luck!
I work with HP. My posts and opinions are my own.

HP OFFICEJET PRO 8500 PRINTER - new printhead installed - "checking device" won't shut off.

My magenta cartridge was not printing. All I got on the printed sheets was red ,yellow and pink colors. I replaced the magenta cartridge and the same thing happened. I then replaced to ccyan cartridge with the same results. I searched the tutotials and installed a new magenta/cyan printhead.
Now the "checking device" message won't go off. After about an hour I tried to turn the printer off and received the message that the mechanical operations coud not be turned off.
After another hour I just unplugged the printer.

Hello kenishal,
Welcome to the HP Support Forums!
Sorry to hear that the Officejet Pro 8500 is not printing its colors correctly, usually this type of issue is resolved by replacing the printhead. Hopefully we can get the printer past "checking device" to see if it has resolved the problem.
You can try removing and installing the printheads and the cartridges again, here is a walk through guide: 'Initializing' Displays on the All-in-One for Longer Than Expected During Setup.
If that helps get the printer to finish "checking device" and you are still having the missing or incorrect color issue, take a look through this support page: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality.
Let me know if those suggestions have helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8500 Wireless A909g won't install drivers

Hi, I just got HP Officejet Pro 8500 Wireless All-in-One Printer - A909g. I tried to install the HP software through he wireless connection and the MAC sees the printer in the network but the installation process would not go to install; it stops after installation type and then the button for install just does not work. I tried both with CD and downloaded file but it's same for both. It's the same also when I try through the USB connection. Is it the computer or the installation software?

Unfortunately, you are not alone. Search the forums for this problem and you will find several threads. Based on being involved with several of those here is what I recommend:
1. Connect with Ethernet cable if you can. Your problems will likely disappear.
2. If not, try changing the wireless channel to 1 or 11.
3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
4. You can try this firmware update, but it does not list this as a fault it corrects.
Let's try those and go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 A910 drivers won't install

I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver. I have had nothing but trouble with this printer since purchasing it!! I had previously hard wired it to make it usable (barely). Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed. I downloaded a K850 series driver and got it to print but it wouldn't scan. Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it. I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail. It will not install the drivers. Any suggestions would be appreciated.

Hi Spitz1605,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please respond at your convenience.
Thank you
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

OfficeJet Pro 8500 909a Won't Re-Install Mac 10.7.5

I'm very frustrated with this issue I'm having. Here's the bullet points:
Running Mac 10.7.5 (Lion). Printer is connected to this machine via USB.
Started receiving message on my all-in-one HP OfficeJet Pro 8500 909a that scanning wouldn't work and to check documentation for help.
While looking online and going through some troubleshooting, I deleted the Printer from my print que to try and re-install fresh.
The main issue I'm having is I can't seem to re-install this printer no matter what I try. Here's what I've tried....
Tried launching the HP SETUP UTILITY (ver 2.3.15) and HP DEVICE MANAGER (1.5.8) that was installed on this machine for the printer. When going through the setup utility, my device is not seen, then it's seen for a screen and then I'm prompted with a message that says my device is not supported by this installer and that I should go to hp.com/support for more help.
When I go through SYS PREF > PRINT & FAX and try to click the "+" to ADD PRINTER, the printer never shows in the 'default' choices as even being there/connected.
When I go to find help on the support site, the only directions I can find tell me that for Lion, I should use Apple's software update to download the newest update (which I'm pretty sure has already downloaded to this machine in the past). Tried restarting my Mac, restarting and disconnecting all wires between printer and Mac, to see if this would job the software updater that this printer is connected.
I've scoured the HP website to try and find the 'hp setup utility for lion' install file but it doesn't appear to be available for manual download -- every direction just points back to software updater.
So that's where I'm at -- I feel like I'm stuck in this little black hole where I can't use the HP setup program on this machine b/c it's too old and I can't download anything 'newer' from Apple's Software Updater. I did go to Apple's site and download the drivers for Mac OSX Mountain Lion & Lion. I installed that to this machine, restarted and still nothing that shows this USB printer as being connected.
Please help.
Chad
This question was solved.
View Solution.

Hi chadkafka,
Follow the steps below
1. Check that your USB cable is good by using a new one
2. Open System Preferences, and then right click in the open white area. Select Reset printing system
Note: if you have any other printers installed this will remove all printers in the print queue.
3. Open Disk Utlity, and then select your hard drive. Click on Repair Disk Permissions
4. Plug in the USB cable to the Mac, and then select Not now when it asks you to install the printer
5. Click on the Mac apple icon in upper left corner, and then run Software update to reinstall the printer using the ASU.
Let me know if you get the printer installed successfully?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro 8500 A910 won't scan

I have a HP Officejet Pro 8500 A910 set up wireless. It prints from my computers fine. Makes copies fine. It won't scan. I get messages saying it is in useas a scanner or that it can't communicate with the scanner. Disabling firewalls doesn't solve problem.

Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

HP Officejet Pro 8500 won't install

Similar Messages

Maybe you are looking for