HP Officejet Pro 8500 - won't print bold italicized words

Why won't my printer print out the words that are in bold italics on a pdf? It prints the non-italicized words in bold.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
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Similar Messages

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

    Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

    Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
    Let me know if it helps or not.
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • HP OfficeJet Pro 8500 won't print if one cartridge is empty?

    Hi, 
    I have an OfficeJet Pro 8500 printer. I  woudn't really need color printing. My yellow catridge run out of ink, and the printer woudn't allow me to print at all since I don't purchase a new cartridge. If it's true, quite sad from a company that is "committed to providing quality products in an environmentally sound manner".
    Thanks for your help.

    The Officejet Pro 8500 pigmented ink (like paint) and a separate printhead and ink supplies with plumbing to connect them.  Some color ink is required to keep the printheads from clogging.  
    HP wants your printer to be able to print after you replace the supplies.  There are some workarounds to force the printer to allow printing even with empty color cartridges, but doing this will likely ruin the printhead and preclude later color printing without replacing the printhead.  In the 8500 one printhead is used for Black and Yellow, the other is Cyan and Magenta.  The printheads are $65 each, personally I would not suggest overriding the protection as described in this post.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • How do I get my HP Officejet Pro 8500 won't print from a program called "The Print Shop 12"?

    I can not get my printer to print from this one program I have called "The Print Shop 12." I don't get an error message, it acts like it want to print but then nothing.

    I do not know about the Print Shop program but I know that sometimes quickbooks has this issue. We have two different work around for this, 1st one  Click your start button go to your printer & devices folder and right click the 8500 printer and either RENAME it or go to Properties to Rename is to OJ8500 and then Apply and safe that change and try it.
    2nd step if that does not work, click start, go back to the printers and faxes and "add a printer" when you get to the list of manufactures click HP or Hewlett-Packard and look for the deskjet ICC printer and add it, naming it PrintShop and then you should be able to printer threw that program.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP Officejet Pro 8500 won't install

    My HP Officejet Pro 8500 won't install on my second Macbook Air (while it did on my first; both new Macbooks with up to date software).
    The message I get is: "Softwareaktualisierung kann aufgrund eines Netzwerkproblems nicht nach Updates suchen." (Update software is unable to search for updates due to network problems). But the network just works fine, as does the software update when approached by the apple menu. Everything can be accessed without any problem - except this driver.
    It also does not help to download the OS X drivers from HP - this also won't install the printer, probably for the same reason.

    For some unknown reasons, it now worked via the general software update (after I got 50 error messages before).

  • Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

    Hello,
    I'm curious if anyone has run into this problem before.  I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer.  This has been accomplished through a print server.
    I installed the printer's drivers based upon the cd that came with the printer, in the box.
    The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper.  I have stopped/restarted the print spooler.  I've rebooted the printer and the print server.  I have deleted the drivers and readded them.  I've tried installing drivers from HP's website and then installing those.  I have attempted to delete the printer from the server and start from scratch.
    When I monitor the print queue, I can see the service restart after each document prints.  I can't figure out how to get this to stop.
    Does anyone have a suggestion; or has anyone run into this problem?  I'm not sure which forum to put this in.  I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
    I certainly appreciate any asistance. 
    -Craig

    It ended up being an issue with the port.  I had used the same port as the last HP printer that I replaced.  This printer needs to run on a TCP/IP port, and not an HP port.
    Problem solved.
    Oh, and it was wired, with wireless disabled.

  • Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

    I am trying to use my IPad and print from it through Air Print.
    Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an  HP Officejet Pro 8500 A909n Series Printer?
    The documentation from Apple indicates compatibility with:
    HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
    Will  the 8500 A909n work?
    Thanks.

    Hi,
    Airprint is not supported for HP Officejet Pro 8500 A909m Series.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

    i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

    install full feature driver from HP website...
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
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    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • HP OfficeJet Pro 8500 was not printing.

    HP Officejet Pro 8500
    It started nothing was printed on a paper.  Completely white not even a hint of ink. 
    Ink level were all low.  I bought new black and color cartridges and changed it all out.  I unplugged all wiring for 24 hours.
    I reconnected all wiring.  Reboot.
    Now the printer screen said alignment failed.  Refer to device documentation for details.
    I don't know what to do now.  Help!

    Hello,
    Please click HERE to access the steps that should resolve the issue .
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP Officejet Pro 8500 - won't go to "sleep" anymore / occasional mechanical noise

    Hi-
    I have a HP Officejet Pro 8500 all-in-one wired network printer.  Until recently, it used to go into a "sleep" type mode where the screen would go blank and I assume it would entered some sort of power saving mode.  Recently, it has stopped doing that.  It doesn't every go into sleep mode now, and every 15 mintues or so, it makes a mechanical noise like the moving portion  of the printer is cycling briefly on and off. 
    I don't necessarily care that it doesn't go to sleep, but what concerns me is that the print head "cycling" (for lack of a better term) occuring over and over, every day, for months on end will eventually lead to wear and tear and failure.  Is there any way to "force" the printer to go to sleep, or somehow set it up so that it goes into some sort of "sleep" mode after XX amount of minutes?
    Thanks!

    That is an odd problem, for the most part and like me I am having the exact opposite problem. Once it goes into sleep mode my printer will not even wake up I have to reboot the whole thing. I would say try going and enabling the energy saving mode again and see if that helps.

  • Hp officejet pro 8500 will not print alignment page

    Hi, I saw that others on this thread where having similar problems and I was wondering if anyone could help.
    I have been having trouble with my HP Office Jet Pro 8500 Wireless (A909g series) printer with the print heads. Initially, it stopped printing in blue so I followed all of the steps for cleaning the print head ect.  At one point I had removed the print head and reinserted it and at that point, I started to get the "alignmnet failed" message.  I just purchased a new M/B print head, and while it now prints in blue when a test page is printed, I still get an alignment failure notice when it tries to align the print head.  In addition, it does not print the full alignment page, only the top colored lines.  While I can print, it always runs an alignment afterwards, again failing.  I would apprecaite any help you could provide.  This printer has been great until now, and I do not want to waste anymore ink trying to print and it failing the alignment everytime.  I am running Windows 7 professional.  Thank you.

    Hello , Welcome to the thread!  I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue.   To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly.   Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

  • Officejet Pro 8500 A910 - when printing 3 pages, skips page 2.

    Hi, I have looked on the online help, the printer itself and the print settings but cannot see how to get the printer to collate the pages correctly when printing double sided. At the moment 4 pages print correctly front and back on 2 pieces of paper, however when only 3 pages are needed it will print on page 1, then 3&4 double sided instead of page 1&2 Double sided and a single side on page 3. 
    Any help would be appreciated. We are an office of 5 people working on Mac OSX 10.7.5. Printer is: 
    Officejet Pro 8500 A910

    Hey there Trubbs,
    I have a few more steps in mind. Here they are in order I suggest them!
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart your Mac
    Re-add the printer and test again
    Hope that does the trick
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Hp officejet pro 8500a won't print or copy without turning off then on again

    HP Officejet pro 8500A, Will not print, copy or print received fax. HP icon on the Printer screen just spins, but never prints.  The print jobs show in the Que, but never print out. If I shut off the printer and turn it back on it will print, but after a short while it stops again. It has also asked for ink to be replaced.

    Hello pcmtgrl
    Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
    Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
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