HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Let me know if it helps or not.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Similar Messages

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
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  • HP OfficeJet Pro 8500 won't print if one cartridge is empty?

    Hi, 
    I have an OfficeJet Pro 8500 printer. I  woudn't really need color printing. My yellow catridge run out of ink, and the printer woudn't allow me to print at all since I don't purchase a new cartridge. If it's true, quite sad from a company that is "committed to providing quality products in an environmentally sound manner".
    Thanks for your help.

    The Officejet Pro 8500 pigmented ink (like paint) and a separate printhead and ink supplies with plumbing to connect them.  Some color ink is required to keep the printheads from clogging.  
    HP wants your printer to be able to print after you replace the supplies.  There are some workarounds to force the printer to allow printing even with empty color cartridges, but doing this will likely ruin the printhead and preclude later color printing without replacing the printhead.  In the 8500 one printhead is used for Black and Yellow, the other is Cyan and Magenta.  The printheads are $65 each, personally I would not suggest overriding the protection as described in this post.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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  • Officejet Pro 8500 A909g Wireless suddenly won't print yellow; no error messages

    Is it possible that a printhead needs to be replaced even when Diagnostics Pages all say "Printhead health:  Good"?   I don't have any error messages.  There are no obvious white lines through the colored blocks on test pages.  In a couple of blocks on some test pages, there is one, very fine, barely visible line, but it's not the same on all pages.  (Today I've printed about a dozen test pages of three different kinds that have colored blocks on them, and there are no white lines like the ones shown in examples of bad test results.)   I have used the tool for cleaning the printheads many, many times today and have cleaned at all of the levels.  The ink level in the yellow cartridge is fine, and it's been working well until yesterday and today. 
    The printing of the five colored blocks on test pages is good, bright, and clear.  The only problem is that the block which is supposed to be a light orange color is only pink, and the block that is supposed to be green is only blue:  they are lacking yellow ink.
    I haven't had any problems with the paper I've bought at Staples for six years (I also bought my printer at Staples ).  The printer is six years old but has not been used hard.  I use it regularly for a page or two a few times a week, so the printer isn't sitting idle for weeks at a time. 
    I read something in "help" information about using a straight pin to gently remove excess adhesive from the nozzle of a new ink cartridge, which didn't apply to my cartridge, but I decided to experiment anyway by pushing a pin through the nozzle of the partially-used, yellow ink cartridge,  The test page I printed after that is the page with just four colored blocks on it rather than the five blocks on a different test page.  This is the only time in two days that the yellow ink has printed.  However, it printed in a wide horizontal band a little streaked with gray in the middle of the block.  Then there are fairly wide white bands (no ink) both above and below the wide yellow/gray streaked band in the middle, and there are very narrow, yellow, horizontal strips  printed along the very top edge and the very bottom edge of the block.  In other words, the sequence of horizontal printing in this block only is:  narrow yellow strip, wide white band, very wide yellow/gray streaked band, wide white band, and narrow yellow strip.
    It seems this might mean that some yellow ink actually got through after I'd poked the pin into the center of the nozzle of the partially-used ink cartridge?  However, when I tried printing the same test page again, there was no color, no ink showing at all where the partially-printed, yellow block had been on the previous test page.  There was only a totally blank, white space where the yellow test block was supposed to be.  The blue block, the red/pink block, and the black/gray block all printed well.
    When nothing solved the problem of yellow ink not printing, I replaced the partially-used, yellow cartridge with a new yellow cartridge, but that didn't make a difference either:  the yellow ink is still not printing.  Yes, I use genuine HP ink cartridges.  I buy new ones whenever I need them -- never refill them or use any other brand but HP. 
    I used the alignment tool once to fix some slight wavering in the lines on a test page.  The lines are now perfectly straight.
    I apologize for being so wordy, but I wanted to send all of the details that might help diagnose the problem.  I read other questions and answers in the forum about yellow ink not printing, but while there were some similiarities, none of them was 100% exactly like my experience with the problem.  What shall I try now?  Thank you for any suggestions.

    Good day.
    Can try the steps in this document?
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
    Although I am an HP employee, I am speaking for myself and not for HP.
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  • How do I get my HP Officejet Pro 8500 won't print from a program called "The Print Shop 12"?

    I can not get my printer to print from this one program I have called "The Print Shop 12." I don't get an error message, it acts like it want to print but then nothing.

    I do not know about the Print Shop program but I know that sometimes quickbooks has this issue. We have two different work around for this, 1st one  Click your start button go to your printer & devices folder and right click the 8500 printer and either RENAME it or go to Properties to Rename is to OJ8500 and then Apply and safe that change and try it.
    2nd step if that does not work, click start, go back to the printers and faxes and "add a printer" when you get to the list of manufactures click HP or Hewlett-Packard and look for the deskjet ICC printer and add it, naming it PrintShop and then you should be able to printer threw that program.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP Officejet Pro 8500 - won't print bold italicized words

    Why won't my printer print out the words that are in bold italics on a pdf? It prints the non-italicized words in bold.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • HP Officejet Pro 8500 won't install

    My HP Officejet Pro 8500 won't install on my second Macbook Air (while it did on my first; both new Macbooks with up to date software).
    The message I get is: "Softwareaktualisierung kann aufgrund eines Netzwerkproblems nicht nach Updates suchen." (Update software is unable to search for updates due to network problems). But the network just works fine, as does the software update when approached by the apple menu. Everything can be accessed without any problem - except this driver.
    It also does not help to download the OS X drivers from HP - this also won't install the printer, probably for the same reason.

    For some unknown reasons, it now worked via the general software update (after I got 50 error messages before).

  • Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

    Hello,
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    When I monitor the print queue, I can see the service restart after each document prints.  I can't figure out how to get this to stop.
    Does anyone have a suggestion; or has anyone run into this problem?  I'm not sure which forum to put this in.  I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
    I certainly appreciate any asistance. 
    -Craig

    It ended up being an issue with the port.  I had used the same port as the last HP printer that I replaced.  This printer needs to run on a TCP/IP port, and not an HP port.
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  • Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

    I am trying to use my IPad and print from it through Air Print.
    Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an  HP Officejet Pro 8500 A909n Series Printer?
    The documentation from Apple indicates compatibility with:
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    Will  the 8500 A909n work?
    Thanks.

    Hi,
    Airprint is not supported for HP Officejet Pro 8500 A909m Series.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

    i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

    install full feature driver from HP website...
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
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    Happy Troubleshooting : )

  • Acrobat Pro is now constantly giving me the error message (program not responding) when I try and perform any kind of action.

    Acrobat Pro is now constantly giving me the error message (program not responding) when I try and perform any kind of action.

    Hi cruzsanta03,
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  • HP Officejet Pro 8500 - won't go to "sleep" anymore / occasional mechanical noise

    Hi-
    I have a HP Officejet Pro 8500 all-in-one wired network printer.  Until recently, it used to go into a "sleep" type mode where the screen would go blank and I assume it would entered some sort of power saving mode.  Recently, it has stopped doing that.  It doesn't every go into sleep mode now, and every 15 mintues or so, it makes a mechanical noise like the moving portion  of the printer is cycling briefly on and off. 
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    That is an odd problem, for the most part and like me I am having the exact opposite problem. Once it goes into sleep mode my printer will not even wake up I have to reboot the whole thing. I would say try going and enabling the energy saving mode again and see if that helps.

  • Officejet Pro 8500 A910 - when printing 3 pages, skips page 2.

    Hi, I have looked on the online help, the printer itself and the print settings but cannot see how to get the printer to collate the pages correctly when printing double sided. At the moment 4 pages print correctly front and back on 2 pieces of paper, however when only 3 pages are needed it will print on page 1, then 3&4 double sided instead of page 1&2 Double sided and a single side on page 3. 
    Any help would be appreciated. We are an office of 5 people working on Mac OSX 10.7.5. Printer is: 
    Officejet Pro 8500 A910

    Hey there Trubbs,
    I have a few more steps in mind. Here they are in order I suggest them!
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart your Mac
    Re-add the printer and test again
    Hope that does the trick
    R a i n b o w 7000I work on behalf of HP
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  • HP Officejet Pro 8630 won't print from tray 2; says there's no paper

    Action: Print from tray 2.
    Expected Results: Paper feeds from tray 2 and prints.
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    Hi @RouterIncident,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet Pro 8500 A909g Series Print error

    My printer worked fine just last night, now this morning I get error messages in the print queue. I have been searching for a solution all morning and still haven't been able to fix the problem. I have uninstalled/reinstalled the printer, checked to see if all drivers are updated, checked the usb connection, restarted the print spooler, as well as make sure the print queue is empty, and I still get this problem. I can print a self test page from the printer itself, but not from my computer to the printer. The copy section of the printer works fine as well.

    I know this is an old post question, but i will answer it because this might help others searching anew.
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