HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged". I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked. I am trying claim a warranty on this cartridge as it is still well within the warranty date. HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is! PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer? Way to go customer service!!!
Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Ink cartridge appears to be missing or damaged

I have a Photosmart Premuim C309a printer. I have just installed a magenta cartridge and this message comes up. 'The following ink cartirdge(s) appeat to be missing or damanged. (pink square symbol) refer to printer documentation.' I have looked in the manual and can't find any soluations. It's very frustrating, because I can't use the printer!!

Hi Castletonway, Welcome to the HP Support Forums! I see you have recently replaced your Magenta cartridge on your HP Photosmart C309a printer and are now getting the error 'The following ink cartridges(s) appear to be missing or damaged. (pink square symbol) refer to printer documentation', I understand your frustration and would like you to start here: 'Ink Cartridge Problem: The Following Print Cartridges Appear to be Missing or Damaged' Error Message Displays on the Computer Please complete all steps in order and let me know the outcome, I will watch for your reply. Thanks,

L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

I opened the door to get my cartridge numbers. The numbers are not visible so I closed the door. Now I am getting a meaasge that my cyan and black cartridges are missing or damaged. Both were almost brand new. I have now removed and reinstalled them and removed power to the printer overnight. It won't clear up. I need help, please! Thanks!

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Following cartridges appear to be missing or damaged

Hi,
I have an HP Officejet 6500A Plus. I've replaced the ink in the printer several times since I purchased it, however I've had A LOT of problems with these cartridges. I keep getting the error prompt "the following cartridges appear to be missing or damaged." I've owned HP printers since the early days with my first Mac, but never have I had this problem. There is no real secret to installing these cartridges, but I waste more time getting error message off than I do printing. That's not productive.
So if I'm missing something, please tell me what because this sure is a pain.
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Sorry to hear about your issue. Try walking though this document and see if this resolves your issue.
'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Product
Please post back and let me know if this solved your issue. I want to make sure the issue is resolved
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Cartridges appear to be missing or damaged

I have a new 6830 printer. After printing two photos I am now getting a "one or more cartridges appear to be missing or damaged" message. I have replaced them, cleaned them, reset the printer and nothing works. This is infuriating as I just bought the printer to replace another HP printer that died.

Hi ayaggy,
Here is a support document from hp.com that gives you steps to try for this exact printer and error message.
Let me know if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
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HP Officejet Pro L7580 - Yellow Ink Cartridge keeps popping out although it's brand new.

Hello,
I have had this officejet printer for about 4 years. I have never had a serious problem until now. A few days ago I replaced the yellow ink cartridge (88XL) because the ink indicator showed it as being completely empty. After replacing the cartridge with a brand new cartridge from OfficeMax, the cartridge pops out while I'm trying to print or copy something and the displays says that the yellow cartridge's ink level is not enough and needs to be replaced.
It seems at first glance that this is a mechanical problem concerning the yellow ink slot; however, I'm not sure. Or I suppose the problem could be related to the cartridge itself. To get around this problem, I've held down the cartridge and stuck a small pencil in the opening where the small latch of the "ink cartridge compartment cover" normally goes in. That way I've been able to print, but it's really a hassle. And honestly I don't think this is the real solution to the problem.
If anyone knows how to resolve this issue, I'd like to hear from you. Please let me know as soon as possible. Worst comes to worst I will have to go out and buy another printer.

Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.

HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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HP OfficeJet Pro L7680 - New ink cartridges saying "Empty"

I have a HP OfficeJet Pro L7680 that has two ink cartridges that suggest they are empty, although they are brand new from HP. These are replacement carts, not the original.
I am not sure how to diagnose the problem since the cartridges are leaking color when removed. Only two the four are reporting problems. The black and cyan ones are the culprits and the black one reports appropriately most of the time. The cyan one is consistantly reporting empty.
Any suggestions on ways to clean/fix the issue? Also, are there any diagnositic pages in the menu where I can see the error code that the error is reporting?

I did some searching through the service menus. There are two event codes and two error codes. Both error codes were all zeros. The event codes were 69556 and 69548. I sadly don't have a way to look those up so I think that's a dead end.
The summary of the problem is that the cyan cartridge keeps complaining to be out of ink even though it is brand new from the store.
I will attempt another cartridge soon (ouch these are expensive).
Any other thoughts?

Error message 'One or more cartridges appear to be missing or damaged'.

Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

Hello MTBB,
Welcome to the HP Support Forums!
I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
Thanks, for posting.
JERENDS
I work on behalf of HP
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HP Officejet Pro 8500A 910A, Vista 32-bit, will not connect via usb to my PC!!!

I used to have this all in one connected to my pc, until I was experiencing a few printing issues, so I decided to uninstall it! When I tried to reinstall it, the pc will not connect it. I have tried different ports and have replaced the cable, also downloaded the latest software and drivers all to no avail. I can connect wirelessly to my laptop, but unfortunately this isn't a solution for my desktop as it's not wireless, therefore it has to be connected via usb. At my wits end, please help me!!!!!
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Hello,
Can you try inserting a flash drive into one of the USB ports in the printer, to make sure it reads it?
The port on the printer might be what's giving you the issue. Also, can you try connecting the printer USB to a different PC?
Let me know the outcome.

Printer Cartridge appears to be missing or damaged

Just bought all new color cartridges and installed them, but I'm getting the error message in the subject line for one of the cartridges. So, I tried the troubleshooting (following all the instructions to the letter) and I'm still getting the error message. So, I find out that the only solution left is to get the printer serviced. Well, surprise: my warranty expired, 4.5 months ago. Am I pissed off? You bet. I'm stuck with three new colour cartridges that I have opened so I can't return them and an HP Officejet 6500 that's a year and 4.5 months old that's pooched. Thanks HP. Remind me to never buy your printers again.
Addendum:
After leaving the printer opened, for about 15 minutes, the cartridge holder with the cartridges firmly in place began moving back into its Hiding Place, then came out again and centered itself, promptly chirped and recognised all the cartridges as OK. HP may want to include this step in it's documentation -- er, not the part where I thank HP and ask them to remind me not to buy their printers anymore. Apparently they just take a bit more thime to adjust themsleves. All for now. Cheers.

Update: Bless you, Disgruntled. After mulling it over for 30 minutes or so with its maw open to the wind, the thing stirred to life just like you described.
And I was ready to go buy a Craig's List used printer! Came to the brink of paying for phone support, even!
Whew! I'm sure not buying any more cartridges for this thing, though. I'll take its continued health day by day. Thanks so much for posting your story.

Need MICR compatible ink cartridge for Officejet Pro 8500A Premium to print checks.

I need to print bank accepted checks on my Officejet Pro 8500A Premium printer using MICR ink. I cannot find a compatible MICR cartridge for this printer. There are MICR cartridges available for other HP printers. Does anyone know of a compatible cartridge?

Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
Binary_Zen (worked at HP )
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Ink/Cartridge issue with my OfficeJet Pro 8500A Plus

My OfficeJet Pro 8500A Plus has been drinking color ink. We rarely print color, as we purchased this unit for its fax/copy capabilities (almost all B&W). Upon recent replacement of the Cyan and Yellow cartridges, the system refuses to operate. The status on the Cyan cartridge has a question mark "?" and reads empty. This is a brand new cartridge. Upon pulling the cartridge, it clearly has ink in it. There seems to be a lot of ink build up in the port where the cartridge connects to the printer.
The Yellow cartridge status reads empty with an exclamation point "!". This is also a new cartridge. No sign of leakage, when I pulled the cartridge to examine.
What do I need to do to "fix" this situation, as I need the unit to be operational to receive faxes. If the unit is beyond (my) repair, can you suggest a replacement printer that uses the 940 series of ink cartridges, as I have a small stockpile of them.
Thanks and Kind Regards,
Steve

I have the same problem! The 8500A Plus (A910g) won't print after I replaced with a new magenta cartridge. I get the following message "replace the following depleted ink cartridge to resume printing." I bought another HP cartridge from best buy and got the same message. I then took all the cartridges out and noticed at the base of the cartridges slots that it was a pool of redish pinkage ink in all cartridge slots. It is like the magenta ink port is wide open and depleting the ink within seconds. What is going on here, a defect in the printer?

HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
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The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

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