HP OfficeJet Pro 8500A e-all-in-one has stopped printing from my computer

My 8500e has been working fine for months.  My computer is an HP HPE Phoenix h9t.  I'm running Windows 7.  The printer is set up on the wireless network.  This week it just quit printing.  I have uninstalled, reinstalled, downloaded diagnostics.  You name it, I've done it.  Nothing in my network or computer setup has changed.  I can set up the wireless on the printer itself--it sees my wifi network, I enter the security code, I can print the wireless network test report from the printer itself, everything is pass and excellent. 
Then when I install the software on the computer, tell it I have an IP address from the printer, which is connected wirelessly, I put in the IP address from the display screen on the printer and computer searches then says it can't find it.  I have also reset the printer to factory defaults.  No go.
We are definitely on the same, secure home network.  However, now when I enter the IP address that the printer is giving me into IE, to see if I can see it that way, it can't find it.  Is that where the problem is?  How do I fix that?
I am WAY beyond frustrated, my work is frighteningly behind, and my husband can't airprint from his iPad.  I have searched the forum and can't figure this out. 
Thanks for reading through my litany of woes...

Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • What do I do when I get the message my printer is not connected? HP Officejet Pro 8500A e-All-in-One

    What do I do when I get the message my printer is not connected when I want to print wirelessly.? HP Officejet Pro 8500A e-All-in-One.  I have a macintosh computer using snow leopard.  I have used the printer for 6 months.  Nothing has changed.  I shut off the printer and turned it on.  The internet is working altough I will turn it off and on.  What do I do next?  Thank you.

    The easiest and fastest thing for you is to reset the printer to its defaults and then just install the printer again following the instructions in the manual when you received it.  If you don't have these you will find this on the HP web site.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

    I have an HP OfficeJet Pro 8500A Plus All-in-One on my network.  My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable.  For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
    Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now.  I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue.  But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
    Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do.  It just indicates that this is part of a generic network.   Ideas?  (All computers run Win7.)

    Hi pulind,
    Run the diagnostic utility from Message 2 of 5
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Officejet pro 8500A premium, all-in-one printer, scanner problems

    I have an HP Officejet pro 8500A premium, all-in-one printer.
    Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
    I use wireless scanning. Scanner only scans the first page then shows an error.
    Anyone have this problem as well and any possible solutions?
    Thanks

    The HP Scan works just fine in Mountain Lion for me. Always has.
    OfficeJet Pro 8500 A909a
    I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
    When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
    The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
    Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

  • I live out in the county where WiFi is not available.  I don't have internet either.  I have purchased the ipad2 and have been told that I can print from the ipad2 directly to the HP Officejet Pro 8500A eprint all-in-one.  Is that true?

    I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer.  I don't have WiFi at home or internet.  I am able to get my emails and use the internet thru both these at home.  Will I be able to use them to print? Any suggestions which printer?  I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router.  I don't want to go purchase this and try to set it up if it won't work thru the 3G network.

    kathyfrompalmyra wrote:
    I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer.  I don't have WiFi at home or internet.  I am able to get my emails and use the internet thru both these at home.  Will I be able to use them to print? Any suggestions which printer?  I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router.  I don't want to go purchase this and try to set it up if it won't work thru the 3G network.
    Apple says that it will work.

  • Hp officejet pro 8500A e-all-in-one

    my printer is stuck on 'fax' and I cannot get it out of fax.  Also, it's asking for a wireless connection also, and I don't have iwireless and don't know how to fix that.  Printer used to work perfectly.
    Can anyone help with either question.  I downloaded a new setup yesterday and thought I had resolved the problem, but I didn't have any luck.    [Personal Information Removed]

    Hi @trader39,
    I would be happy to help you print to your Officejet 8500a. Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
    Connectivity:
    USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check: Checks for missing or corrupt driver files.
    Device Manager: Checks for problems in Device Manager that would prevent printing.
    Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    Port Match: Checks the port settings for the HP product.
    Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
    Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
    Print Settings: Checks and adjusts the print quality settings.
    Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests: Checks the scan mechanism, drivers, and registry entries.
    Source:Try the HP Print and Scan Doctor for Windows
    Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
    If nothing else, this is a good place to start. If the Print and Scan Doctor does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
    If you see only green check marks (), the tool did not find any problems.
    If you see green wrenches (), the utility identified an issue and corrected it automatically.
    If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    If you see a red X (), follow the on-screen instructions to resolve the issue.
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • My HP Officejet J5780 All-in-One has stopped printing

    My HP Officejet  J5780 All-in-One keeps sending the messge" Out of paper,load paper and  then press OK to start" even though I have paper already in my tray. It will not print and I don't know why. Can anyone please tell me what the problem might be to cause it to function this way and what I can do to fix it myself if at all possible? I would appreciate hearing from anyone that might be able to help me. Thank you and have a blessed day.Sincerely, Blesseda49

    Hi
    Try the steps here  'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper
    Does this solve the issue?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Officejet pro 8500A Plus All in one printer - Keeps on wanting to realign printheads

    Please could someone out there help me with a very annoying problem. The message 'realigning prontheads' keeps on appearing and then spews out another relaignment graph. I have cleaned the printheads and contacts manually with no effect. I would be grateful if anyone has any ideas - thanks

    This alignment page document may help:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​dlc=en&docname=c03094803&lc=en&product=4116838&tmp​...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • HP Officejet Pro 8500A e-All-in-One Printer series (A910)

    I can not print once I installed a new Magenta ink cartidge.  It comes back with the same message to replace the magenta ink cartridge and this is the second new cartridge in two days.  I did notice the cartidge originally indicated only 50% full.  Not sure why I keep getting the same error.  I cannot use the printer now.  Not sure how to correct the problem?

    Hey 60DanL,
    you can try this document.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02603397&lc=en&product=4116838&tmp...
    Kevin_US_CA
    Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
    ***Click on "Thumbs up" button to the left side of my post to say thanks!***

  • HP Officejet Pro 8500A e-All-in-One Printer - A910a keeps getting assigned 169. ip address

    Im currently using a ubee wireless router
    my OS is Windows 7 home premium 64 bit
    My printer is able to connect to my router however it is assiged a 169 ip address, therefore my computer is unable to connect to the printer. Before I was even able to connect my printer to the network I had to disable my mac filtering on my router settings because my printer told me to do so on a wireless test report, but its been an ongoing issue where if its not the IP address its something wrong with the MAC filtering. I feel like im going in circles. Please HELP!!

    No it is not connecting to your router as the printer has an invalid IP.    What procedure are you following in the manual and the support HP web site to get connected??
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP DESKJET F4280 All In One has stop printing

    I have checked cable, hub, and done everything that I can think of doing inculding updating drivers, software, windows but it still won't print even a test page. Everything that I send to print it shows error. How can I get my printer which worked fine Tuesday to work again?

    Thanks for providing that information jasmineholt.
    Since the black isn't printing on the self test page, it might be a hardware issue with the printer or the cartridge.
    I have provided a couple of documents with some steps to try to see if that will resolve the issue.
    Faded, Missing, or Dull Colors in Printouts.
    'Print Cartridge Problem', 'Incompatible Cartridge', 'Incorrectly Installed Cartridge', or 'Print Ca... Disregard the title. It also provides the areas to clean on the cartridge. Just to make sure they are the areas you have already cleaned.
    Do you have another black cartridge to try? Just to rule that out.
    Are you using Genuine HP Cartridges?
    What are the ink levels?
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Bei meinem officejet pro 8500a e-all-in-o​ne dauert die Überprüfun​g des druckers zu lange und ich kan

    Officejet Pro 8500A e-All-in-One
    CN08FAK04K
    Windows 7 64-bit
    Überprüfung des Druckers dauert zu lange; daher kann ich nichts ausdrucken.
    Keine Veränderungen seit dem Kauf.
    Was kann ich tun ? 
    Bitte um Antwort an: [text removed for privacy] Danke

    Es kann eine neuere Firmware für Ihr Produkt in den unten stehenden Link werden:
    http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&d​lc=en&lc=en&os=4063&softwareitem=mp-89897-4&sw_lan​...
    Sobald Sie Ihren Drucker auswählen: Support und Treiber> OS> Firmware und folgen Sie den Anweisungen zu aktualisieren.
    Hoffe das hilft.
    I work for HP.

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    Options 
    08-24-2011 06:34 PM
    Well,
    to this is say, "get used to it", or throw it away.  Many, Many, Many people have had trouble with this printer.
    The following are common and frustrating issues that this printer exhibits on a regular basis:
    1.  Constant Self-Checking (usually every 20-30 pages of print)
    2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
    3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
    4. Paper mis-feeds. 
    5. Paper jams.
    6. Nearly impossible to use once the printer reports ink-depletion.
    7. Nearly impossible to use CIS Ink for larger print jobs.
    8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year?  Too bad, the warranty is already expired, most likely).
    In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use. 
    I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads. 
    Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster.  AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
    Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
    What is going on?  Why does it just automatically clean and align?  I also get alignment failed messages.  Any suggestiions?  

    rammerjammer,
    Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help.  To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged.  Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies.  There are many ways to contact HP.  The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use.  If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
    If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing.  Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
    To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta.  These printheads go by region also so be sure you are using the right region, these were found using the United States region. 
    The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads.  The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer.  The printer goes through a calibration process when turned on that will use ink.  Leave the printer on and let it go into stand by mode.  This type of printer is energy star efficient and made to calibrate on start up and be left on.  Allow the printer to clean or calibrate only if the printer must.  If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance).  Please see the following links for further details.
    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
    The printer has a duty cycle of 7.5k page/month.  The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over.  To me it would seem that the printhead should last somewhere in between.  This printer was designed to save money on ink compared to the rest of the officejets.  I hate that it has been causing so much trouble, hopefully the information I provided will help.
    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
    Click here for page yield information.
    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
    Best Regards,
    Kenneth

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

    I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
    I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
    Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
    Can you tell me if this is the printer head and does it need replacing or is there another problem?
    SondraS

    Are you using genuine HP cartridges and not refilled or third-party cartridges?
    Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
    Are there any quality issues with this page?
    Although I am a HP employee, I am speaking on behalf of myself and not the company.

Maybe you are looking for