HP Officejet Pro 8500A fax reports not printing

I am working with an Officejet Pro 8500A Premium. It works great except for when I need to print fax confirmation sheets or receiving faxes - then I get a message that the printer is out of paper. I do not have problems printing from the computer, a copy or scan. Only the fax function seems to throw the machine off, specifically to the issue of feeding paper from the tray. Anyone have anything they can recommend here?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
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RnRMusicMan
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Similar Messages

  • HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

    HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.  I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
    I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else. 
    Each time I want to print, I must reboot the computer.  After reboot I have one chance to print.   This problem started February 15, 2015.  
    My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
    OJ8500_A910_1315-1.exe
    HP Print and Scan Doctor - HPPSdr.exe
    HPSupportSolutionsFramework-11.51.0049.msi
    All versions were last downloaded on April 4, 2015.
    I have a home wireless network (Ubee DDW366 router).  All other devices in the house will print to the 8500A printer without issues:  2 Toshiba laptops, 2 Android phones, and 1FireHD.
    The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
    I have run virus scans and malware scans.  Each time they show there are no issues with my desktop.  What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer.  ASUS Motherboard P6X580 Premium.  Now I will probably get hacked!
    I am at my wits end.  And it is frustrating when I need to make a print of something and the system locks up.  I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed.  Also this is a time consumer.
    This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
    Help?
    Addendum:  I can scan using HP Printer Assistance.  I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Officejet Pro 8500A Plus - Magenta Not Printing

    I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta. 
    Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
    Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
    The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
    I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
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    When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
    I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it:  C4908A, 2016/05/22.  The newest cartridge I put in has a September 2017 expiration date (part number C4908A). 
    I am not getting any error messages or anything, there is just no Magenta being printed.
    First - I would like to know how to fix this issue with the HP printer.
    Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
    Thank you.

    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Officejet Pro 8500A Premium will not print from my laptop

    I have an Officejet Pro 8500A Premium. I jus had ot reload my driver thinking it would resolve the below issue but it did not. The connection string is  laptop -> docking station -> ethernet to router -> ethernet to printer.  On my laptop I can see the ink levels of the printer so there is a connection but when I attempt to print and select the Officejet 8500 (non fax) printer, it attempts to print to the 8500A fax and then pops up with a fax box.  
    Additional Information:
    I have tried the following:
    - Changed the port for the 8500A fax
    - Tried to set the default printer from the fax to the network printer - received an error message: Operation could not be completed (error 0x0000709). Double check the printer name and make sure that the printer is connected to the network.
    This question was solved.
    View Solution.

    Hello coolhandluke2,
    Welcome to the HP Forums.
    I see that you are having issues when attempting to print from your Laptop.
    I also see that you are getting an error 0x0000709.
    I do have a few suggestions we can try.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I am also going to give you a document that deals with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Me....
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet pro 8500A plus can not print from ethernet connect computer

    Setup:
    HP Officjet Pro 8500A Plus connected to a netgear wireless router using wired ethernet.
    Desktop with windows7 connected to the same netgear wireless router using wired ethernet.
    Can print from other computers connected to the the wireless router using wifi but can not print from this desktop connected using the wired ethernet.
    Can not print from the Windows7 PC which is connected to router over wired Ethernet. Printer is connected to the same router using wired Ethernet. Other notebook connected to the router over wireless prints.
    Windows7 device & Printerhows printer is ok.
     Once  a job is sent to printer, show status printing for a while after the status will show error.
    Now the status shows error
    HP Print and Scan doctors shows printer ok.
    But if you try to print the test page, unable to communicate to printer error comes.
    Tool box can read all information about the printer

    Please reload the drivers and software on the Win7 PC.  Reconfigure and try again. 
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8500A Plus will not print

    My 2 month old printer will not print unless I open and close the print cartridge door. The printer screen says it is printing, but nothing happens. I have followed all of the steps on line, but nothing works. Anyone else have this problem?

    Does your printer display "Printing..." on the control panel, but never prints?
    I had such a problem. The only way I could get mine to print was to unplug the power cord and plug it back in.
    I found the problem was an "expired" ink cartridge.  I replaced the cartridge with a new one and the problem went away.  Check your ink cartridge statuses by using the Control Panel functions.  If you see one that is expired (my panel displays a yellow exclamation mark on that cartridge's icon), try replacing it and see if the problem goes away.
    My problem occurred whenever the printer went into "standby" mode.  I think when it wakes up it checks the cartridges and when the firmware finds an expired cartridge it locks up.  Just an educated guess.
    Good luck!  And if this helps, please click the Kudos button for me.

  • HP Officejet Pro 8500A Plus- Does not print; requires power off/on to reset.

    I've spend a month trying to resolve this issue.  When printing wirelessly, documents hang in the queue and never print.  When the printer power is cycled off then on, documents will print wirelessly, but only for a temporary period of undetermined time.  The next time I use the computer the problem is repeated.  I have uninstalled and reinstalled the software several times.  Running the HP Print and Scan doctor indicates everything is fine.  It isn't.  Your expertise is appreciated.
    This question was solved.
    View Solution.

    Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly​.

    hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
    HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
    Wireless Network Test Report - looks A-O.K.
    Turned off modem, printer and laptop & restarted modem, printer, laptop computer
    Seems that the computer can't "find" the printer, maybe.
    Any suggestions would be appreciated!

    If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open.  Is your printer visible in that window?
    If not, try printing a configuration report from the printer, to get the IP address your printer currently has.  If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
    If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field.  If the printer is available, it should pick the model automatically.
    Cheers,
    dot11
    I am an HP Employee
    Please mark the post that solves your problem as "Accepted Solution"
    Click the KUDOS Star to say "Thanks" if my answer solved your problem
    I work for HP

  • NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

    NEW printer Officejet Pro 8500 A910 [9EDF91], initial prints had streaks, so I did print head clean, switch off, start again, and now it does NOT PRINT in black at all.  I have tried everything. VERY FRUSTRATED, can't get in touch with HP assist.  Any ideas what could be wrong?

    I am having the same problem.  I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
    About to return the product if I can't figure out a solution....

  • HP Officejet Pro 8500a software stalls after printing one document,

    Hi, HP Officejet Pro 8500a, Product No CM755A. It used to work well, but now I can't rely on it to print more than one document.  If there is a delay of several minutes before I try to use it again, then no print occurs: the screen on the printer says e.g. 'copying document' or 'printing page 1 of 1', but the printer makes no sound and stays at that stage for ever.
    Can I do a soft or hard reset of the printer software in the printer, or solve it some other way?  At present I have to turn it off and then on again, wasting ink.
    I can take it back and replace it under extended warranty, but don't want to do that if there is a simpler way to fix it.
    Regards

    Hello Rtdnorseman,
    Thanks for the post.  It is possible to reset the printer to clear some of these issues.  I've included a link below that walks through the steps.  Also, ensure that you are plugged directly to an outlet, not into a power strip or surge protector.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03177455&cc=us&dlc=en&lc=en&product=4083969&tmp​...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

    As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
    Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
    There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

    It sounds like it could be a permissions user since the admin account has no issue printing to it.
    Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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  • My Officejet Pro 8500 A910 will not print green anymore

    I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and  there is ink in every color. When I print the PQ Diagnostics report  the green box i missing. What can I do?

    Hello FP160,
    I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    Sorry to hear that you are having some issues when it comes to printing anything in green.  I see that you have also attempted some steps in cleaning the printer.  I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts.  This link has different documents that deal with print quality issues.
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    Please write me back if you are still having issues or if you have additional questions.
    I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8500 Wireless - will not print green

    I have a HP Officejet Pro 8500 Wireless that will not print Green.
    I have:
    1.  Cleaned Printhead using device cleaning command.  All steps
    2.  Alligned Printer - get message 'Alignment failed.  Refer to device documentation for details.'  I see know documentation
    3.  Calibrate Linefeed
    4.  Unplugged device while it was on and then replugged restarted.
    5.  Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
    The Alignment failed message persists and it still will not print green.  I have done some of the above multiple times.
    I hope you can help quickly.  I have a home office and this is putting me behind a lot!
    If I need a new printhead, get one and it does not fix the problem, can I return it?  How can I get a printhead quickly?
    THanks! Kathy

    Hi KathyGates,
    Please let me take a moment to say "Welcome" to the HP Forums.   I hope you enjoy your experience!
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I see that you are having an issue when it comes to printing in green.  I also see that you are having some issues with aligning the printer.
    I have a few suggestions and with any luck, hopefully get this issue resolved for you.
    Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip.  I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    Please write me back if you are still having issues or if you have more questions.
    If I don't hear back from you today, I hope you have a Fantastic Thursday.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8600 Plus will not print from my MacAir

    I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems.  All of a sudden my printer will not print.  The wireless icon says it's connected to the network.  But when I click print it says "looking for air printer" and then "printer not connected".  I've repeated the Wizard Set Up for the wireless connection.  I've turned the printer and computer on and off.  I've even tried printing from my iPhone but it will not find the printer anymore.  Please help!

    Hello @ladybonds ,
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    You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
    Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
    Are you sure that the printer and your devices are on the same network?
    Does the router give your printer an I.P address?
    Let me know these answers and we can go from there.
    I worked for HP.

  • HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

    Hi,
    I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
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    I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
    This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

    Hello @12MattC,
    Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
    I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
    Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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