HP Officejet Pro 8500A keeps locking up

Has been on network for three months. Now goes off-network and power button is disabled. I have turned off power-saver in attempt to keep it awake. It stays on line for about 10 minutes before it loses its mind.

Mine too.
I'm about to return it to Staples.
Are there any fixes out there?
I need to unplug it and restart it and it'll work again.

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Officejet Pro 8500A

Hi all! My Officejet Pro 8500A keeps showing message 'Ink Cartridge Carriage Stalled', any ideas please?

The troubleshooting steps in the document here may help resolve the carriage stall message on your Officejet 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8500A plus

I keep getting "cartridge jam" message i remove all cartridges and but back all cartridges. I also check all the places the print says to check for a paper jam in the Show Me explanation on the printer screen. any other solution

Hello there! Welcome to the forums I understand you're facing a "Carriage Jam" error message on your Officejet 8500A Plus. I would like to offer you my own suggestions for this problem. First of all, please click this guide and follow all of the steps:A 'Carriage Jam' Message Displays for HP Officejet Pro 8500A (A910) e-All-in-One Printer Series Please let me know if the steps helped and from there I will continue to look into other options if need be. Have a great day

HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet pro 8500a prints endless stream of un-ordered blank sheets with one character on them

My HP Officejet Pro 8500a worked fine until about 2 weeks ago (it is about 3 months old). It began printing endlessly (during a period that no documents are being sent to the printer - I want to be clear this is not in regard to ORDERED documents from any of the computers). It prints out a sheet of paper with a D in the first character spot in the left top corner, then spits out the paper. It keeps going until it runs out of paper. The only way to stop it is to 1) turn it off 2)keep pressing the "cancel print" button (every 5-10 seconds) or 3) take out the paper. This of course is a hassle because while actually trying to print a document (which does come out fine), we have to load fresh paper and lose several pieces while the printer continues it's freak out before printing our ORDERED document.
Spent almost 2 1/2 hours on tech support yesterday - it took 2 hours to MAKE IT CLEAR that the printer was PRINTING ON IT'S OWN. The tech kept trying to "fix" the documents I was printing (which are FINE, as I said). Finally, I was told that a higher level tech would have to call me back - but looking through forums, it appears that's an empty promise and no point in waiting for assitance.
Any suggestions?
This question was solved.
View Solution.

Let's start by resetting the printer. Turn it off, hold the # and 6 keys while and a bit after turning it back on.
What router brand/model are you using? What operating system on your computer?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500A A910a can't automatically connect to wireless network

    Product Name and Number
     HP Officejet Pro 8500A A910a
     Netgear DGN2200 Wireless Router
Operating System
    Windows 7 32-bit
I experience frequent power outs and whenever power is restored I have to reconnect the printer through WPS. I have followed all the instructsons here to connect automatically and I have added the wireless network details in the printers embedded server but still no luck. Anything else I can do?
Alternatively I was thinking of connecting the printer to the router via ethernet. But how then do I get my wireless laptops to communicate with the printer to print and scan?

HI,
Not sure if this is fixable after an power outtage, but connecting the printer via ethernet to the router keeps printing and scanning over the network the same, as long as your wireless laptops are in the same network. After connecting the printer just reinstall the drivers on your laptop so that it gets the correct ip adres and everything should be fine.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
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I have a HP Officejet Pro 8500A with black line problems

My HP Officejet Pro 8500A has a problem when documents are placed on the automatic feed. The printed document comes out with a black line down the middle of the new printed document. Today it has started putting black lines down my printed pictures that come from my computer. The computer is less than one month old. HELP!!!

This model has separate ink supplies and printheads. Ink is required in all the colors to keep the printheads and plumbing from clogging. See this page for information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8500A 910

I had some serious MALWARE problems and after trying a lot of different programs decided to to a System Restore and go back a week. It went pretty well and everything basicly worked and the error messages vanished. I then discovered that my HP Officejet Pro 8500A Scanner software was missing from the desktop. I have tried to re-install the CD (from about 2 years ago) and got nowhere. I disconnected and re-connected the USB but the install program did not seem to recognise it. I tried to download from the HP website and got the message that I had a 'Windows Installer Problem". I cleaned the Regstry and still the same result. The printer is working fine but I seem to be mssing the Scanner Software. I think my solution is to simply re-install the Scanner Software, but I can't find it. Any suggestions would be appreciated.......Regards, Eliteoz (Frustrated)

Hi Brian, and thanks for the reply!
I would recommend going to C:\Program Files (x86)\Hp\HP Officejet Pro 8500a\bin
Once that is opened in your C drive, launch HPScan.exe
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8500a constantly disconnects

I loose the connection to my printer in the ePrintCenter. The printer a HP OfficeJet Pro 8500A will show "Not Connected". If I cycle power on the printer and do a refresh the printer will come back up as connected and ready. Then 10-15 minutes later it will be disconnected again. How can I keep the connection stable?

Hi,
The steps provided by the linked document are different and intended for a different model (Officejet Pro 8500 (A909)
In order to set a manual IP follow the following steps:
Touch the Right Arrow ( ) on the product's control panel to display the second navigation screen.
Touch the Network icon ( ).
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select Advanced Setup.
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select P Settings
Touch Manual and follow the screen to update the current IP Address. I would recommend you to check an higher value by changing the last part only, that in order to avoid any conflict in the future (e.g. 10.0.0.70)
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500A fax reports not printing

I am working with an Officejet Pro 8500A Premium. It works great except for when I need to print fax confirmation sheets or receiving faxes - then I get a message that the printer is out of paper. I do not have problems printing from the computer, a copy or scan. Only the fax function seems to throw the machine off, specifically to the issue of feeding paper from the tray. Anyone have anything they can recommend here?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8500A - unable to print on odd-size paper

After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer! On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper. I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see.
My card-stock paper measures 4 3/4" x 6 7/8" Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc.
Any suggestions? This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

New HP Officejet Pro 8500A Eprint Issue

Just setup my new Officejet Pro 8500A. I can't connect to the eprint server to obtain my eprint email address. Tech support keeps saying the eprint server is down. I am trying to connect from my printer by going into "settings", "web Services Settings", then "printer email address". The printer goes out to the internet but is never able to connect to the HP eprint server. I am sure i am connected properly. i download an up-date already. I hope this server does not go down for days. Yikes!

Hi RFreeman,
The HP ePrint Server was experiencing degraded performance but this has been resolved.
Where you able to register and receive the information page printout?
Are you still seeing this issue?
When you login to ePrintCenter, what is the status of the printer?
How is your printer connected to the router?
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

HP Officejet Pro 8500A keeps locking up

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