HP Officejet pro 8500a not printing black

HP Officejet pro 8500a not printing black, we put new cartridges in two times, we replaced the printer head. If I change the document to a blue color, it will print that.

Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Hewlett Packard Technical Support
Regards,
Happytohelp01
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I work on behalf of HP

Similar Messages

HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

Officejet Pro 8500a wireless printer hangs up when printing document.

I have an officejet pro 8500a wireless printer and it has been working flawlessly. Now all of a sudden it hangs up when sending a document to it. It will say "now printing", with the red "x" and just sits there looking at me. I have discovered that I can open the printer lid and close it and it will then print??????
Also when I click on "apps"on the printer menu screen, it tells me, "unable to connect to the server".
Anybody experience this problem??

I too have this issue with my HP8500a Plus.
I have managed to narrow down the issue to one of the cartridges. Whenever this cartridge is inside the printer, the issue will happen. If it's not, then the issue disappears!
I have tested this discovery on TWO different hp8500a printers, and they both react to this "special" cartridge the same way: its presence inside the cartridge tray triggers the issue.
There is only one thing that makes this cartridge any different form the other ones: even though it IS a genuine HP cartridge, it has been refilled and the max allowed page count has been hit. The issue started happening only after the max allowed page count has been hit.

I cannot get the officejet pro 8500a to print with airprint

i cannot get the officejet pro 8500a to print with airprint

Hello,
Without having any specifics, I might suggest going to this link which is an excellent document that describes Airprint printing issues and what to do about them. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4116838&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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Hp officejet pro 8500a - could print wirelessly previously, but now does not print documents.

Our HP Officejet Pro 8500A was successfully networked via our wireless network to both computers in our household. We were able to print from both, as well as IPod Touch. We have not changed any settings, etc.; however, the printer is no longer printing.
We are able to print a test document from the printer; however, we are receiving the following error message on the printer:
Connection Error
The printer was unable to connect to the server. Check your internet connection and try again. Would you like to retry?
When we retry, it just brings the error message back up.
When we check the printer status on the computers, it shows that the printer is connected, but is in idle status.
Please advise what would be causing this issue, and how to correct it.

Sorry that you are having a problem printing.
Can you print a self test page or printer status report from the printer itself?
Do you get an error message when you try to print?
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HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Can't get Officejet Pro 8500A to print using a Bigpond wireless network

I phoned Bigpond for assistance and was told that the HP OfficeJet Pro 8500A needs to use a wireless router. Is this the case? I reinstalled the HP software on the computer but when I selected the Router/Wireless connection wasn't able to detect the network, even though I was logged on to Bigpond. Would appreciate assistance please.

Hi Ruski,
Wireless is just one of three ways you can have the printer attached for printing from your computer. I am unaware specifically what Bigpond is, however a few questions would narrow down which connection type would be optimum:
What devices do you want to print from?
Do you have an established wireless network at your home/business where the printer is?
Are you wanting to use the web services of your printer (ePrint, AirPrint, or Print Apps)?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

CM755A HP Officejet Pro 8500A Not Connecting

Bought my Officejet Pro 8500a in July, 2011. Hooked it up via USB directly to my PC and it worked great for almost two years. This past winter I started getting messages saying it was not connected. I would power it off and back-on, remove and re-plug the USB cable and it would start working. But this past May it stopped connecting at all. Is it dead? Is there anything I can do to fix? This was a great printer and I am shocked that we are having what appears to be hardware problems after only two years. The printer works fine as a copier or for printing from a memory card. But it will not connect via USB or via wireless. Is there anything I can do?

Hi izzie1,
I understand you're having an issue with your Officejet 8500A connecting wirelessly. I will definitely do my best to help you to get it to connect again.
First, I'd like you to print a Network Configuration Page, which you can see how to do by clicking here. Once that page is printed you want to look at the URL(s) for Embedded Web Server. If it is 0.0.0.0 the printer is no longer connected and you will need to reconnect it. To reconnect it please click here and look for Wireless network connection, and follow down to where it shows you how to reconnect the printer using either the Wireless Setup Wizard on the front panel of the printer.
If when you print the Network Configuration Page and you see an IP address, instead of all 0's (examples would be 192.168.1.2 or maybe 10.0.1.1) then you will want to go to your computer, download and run the HP Print and Scan Doctor by clicking here and follow the instructions it presents you with.
I hope these steps are helpful, and I hope you have a great day!
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**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8100 not printing from PC

Have a HP Officejet Pro 8100, suddenly stopped printing from PC, noticed base shaped symbol showing up above ink display, on/off button also is flashing when print is requested, checked printer status stating there is an error. Using Microsoft office 2010

Hello,
Please try the below steps..
While the printer is ON, unplug the power cord from back of the printer.
Wait for 30 seconds.
Plug in the power cord to the printer.
Wait for the printer to go silent.
Remove and re-insert the ink cartridges.
Regards,
Jabzi
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HP Officejet Pro 8100 - Not Printing

New HP Officejet Pro 8100 - driver installed for wireless network printing.
Printed Test Results - "No Problems Found....successful setup of your wireless printer".
However, when I try to print I can see the request in the print screen, but it says "Print file was not accepted". This is happening from the computer the driver was installed on (Mac OS X Ver 10.8.4.
When I try from another iOS device, I can see the printer, and can request the print job, It says its sending to the printer, but the job never shows up in the print que and doesn't print.
Help!!

What router? Have you restarted it?
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I am employed by HP

HP officejet pro 8100 not printing documents when asked, and slow to respond.

My Officejet Pro 8100 has allways been used wireless. It allways had a lag when asked to print and producing the document. Often the unable to connect to printer message comes up, then shortly latter it started to print.
We have now switched to Vergin Media ISP. The printere was set up to the new network as before no problem. The router is lacated downstairs by by our TV where the cable enters the house. Our 2 pc's are now wireless due to this (one windows XP and one Windows 7). Then there's Ipads etc.
Conectivity is not a problem the pcs are located in our study with the printer upstairs. My Ipad works in the Garden so theres plenty of range. All devices are on the same conection.
The problem with slow printing is now worse. Ask to print and often nothing happens. Switch printer off/on and it may print the last comand of not. It may accept the next command to print or not. Indescrimnently it may print 'misssed prints' at any time.
Basically it cannot be relied on to print when asked to, really frustrating!! The printers wireless indicator is lit its conected to the network. Any ideas as this is a real pain. Remote printing from a phone is a no go as it probably wont happen.
We need to print and it happen.

Hello @Ants9,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the slow printing issue that you're experiencing with your networked HP Officejet Pro 8100 ePrinter from your Windows computers and other devices. I understand that this issue began with your original router and now is occuring with your new network. I am going to run you through some troubleshooting steps below to resolve this issue.
Step 1: Run Print and Scan Doctor:
To verify that your printer is properly detected on your Windows XP and Windows 7 computers I would like you to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computers and 'fix printing' issues for you. Should any driver, connection, or software conflict be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
Please click here to download the HP Print and Scan Doctor Tool. Please download this Tool on your Windows XP and Windows 7 computers.
Once the Tool has completed, please test printing again. Should the issue persist, please proceed to the next step.
Step 2: Powercycle Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few minutes the internet connection will return. Please check on your Windows computers and ensure that you're able to browse to websites before continuing. Once the network is up and running again please test printing to check the printing speeds.
Should the issue persist, please proceed to the next step.
Step 3: Update Firmware:
There is chance that corrupted programming in your printer could be causing the slow printing issue. Therefore, I am going to have you update the Firmware Version on your printer.
Please click here to download the latest programming on your printer. Once the website opens select the Download button on the top left. Follow any onscreen instructions to send the Firmware Update to the printer. This update can be run from either the Windows XP or Windows 7 computers.
Please test printing again to verify if everything is now working as it should be.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Officejet 6500 printhead not printing black ink

I just purchased a new printhead and it shows I have full new black ink cartridge, but it prints all colors except black.

Hello bstimson1.
Welcome to the HP Forums! I understand your Officejet 6500, after purchasing a brand new printhead, is still not printing in black ink.
Now, buying a brand new printhead is not a guaranteed fix, but I can certainly try and resolve this issue. When purchasing this printhead, did you receive setup ink cartridges? Additionally, where did you purchased the printhead?
Did you clean the electrical contacts inside the product, before installing this printhead? I will provide an HP document on performing this step here.
Please follow this HP document on Common Print Quality Problems, as well. If you "Clean the Printhead" three times, you could see improvement.
Please inform me your troubleshooting steps.
Looking forward to hear from you.
Hello adeterman.
Welcome to the HP Forums as well! I understand you are not witnessing any black ink when printing a document. What type of printer do you have? Click here to find out: Model Number.
I am going to recommend following this entire HP document on Common Print Quality Problems.
If you are still receiving a defective printout, please contact HP techincal support for further assistance. Click here to find out: HP Worldwide Contact.
Please inform me your troubleshooting steps.
Good Luck.
I worked on behalf of HP.

OfficeJet Pro L7680 not printing the colour red: it comes out as brown

Running Windows XP. OfficeJet Pro L7680. Using HP inks + quality paper.
Model number CB038a
The colour red is printed as a distinct brown. All other colours/shades/tints/alignments etc are absolutely fine.
Have done the obvious: changed cartridges for brand new ones.
Cleaned printheads
Dignostic page: suggests all ok (good printhead health)
The actual quality of print is good in all respects on the test patterns other than the colour red is printed as brown.
Help gratefully received.
I've always used HP printers and this is a new one on me!

Hi wafflycat, if you reckon it's a cartridge issue then best bet is to contact HP phone support for a replacement....
Phone No.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Cartridge Warranty
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Officejet pro 8500a not printing black

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