HP Officejet Pro 8500A photo print quality is terrible

If I print using the default of plain paper, change the quality to high and actually use plain paper, the quality is acceptible.  However, if I use photo paper, whether I change the paper setting to HP Photo Paper, Other Photo Papers, or leave it at plain paper, the quality is just terrible.  The ink is splotchy, the resolution - for lack of a better term - is gummy.  There is so much ink on the photo that it smears on my hands after sitting and drying for an hour.  The paper product I'm using is from Costco.  It's the Kirkland Professional Glossy Inkjet Photo Paper.  It worked beautifully in our Canon inkjet printer when printing high quality and selecting glossy photo paper or photo paper pro as the paper type.  What am I doing wrong?  Or is this printer not designed to print on photo paper?  Thanks.

The Officejet 8500 will print on photo paper, but you need photo paper designed for pigmented inks.  It sounds like you are using photo paper designed for dye based inks.  The Officejet 8500 uses pigmented inks which will not interact properly with the coatings on photo paper designed for dye based inks.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Regards,
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
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    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
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    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Will my OfficeJet Pro 8500A premium print "boarder less" 4x6 photos?

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    cattyprinter wrote:
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Officejet Pro 8500A Plus printer is stuck in maintenance mode

    I have had my 8500A for over 6 months without incident, but tonight it suffered its first paper jam -- and though I removed all visible paper, the error message said I still needed to open the access and clear the jam.  I thought a reboot might help so I turned off the power and after a few seconds turned it back on.  I got a message saying the printer was checking itself and that this might take a few minutes.  I let it run for literally 2 hours with this same message showing before pressing the red X on the control panel to try and exit this mode.  Now I have an error mesage saying "maintenance cannot be interrupted" and the printer remains frozen.  Any ideas on how I can get it to operate again?

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  • HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint

    OS MAC 10.6.8 Snow Leopard.  I am using a wireless connection, no USB, and everything worked fine at one time.  Recently, all remote printing, including Airprint stopped connecting.  I am unable to access anything on the HP website via the printer except for the Apps.  My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults.  Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code.  Thus, I can do no troubleshooting via the HP website.   I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works.  I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this. 

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  • I have a hp officejet pro 8500a premium printer,

    I changed the ink cartridges that it ask for and it still says that they are empty. i cleaned it with alochol and turn it off for 10 min. also all night and it still says they are empty. please help. Thanks

    Hi bobo230,
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    Regards,
    AlliBee
    I am an HP employee, but opinions expressed here are my own.
    Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.

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