HP Officejet PRO 8500A Plus...can"t print wirelessly from web...all other wireless prints ok

HAD TO REINSTALL MY PRINTER SOME TIME AGO.....NOW I CAN'T PRINT FROM WEB...ALL OTHER WIRELESS PRINT REQUESTS WORK FINE.  DO I NEED TO ENABLE SOMETHING TO GET THIS TO WORK?  WHEN I FIRST INSTALLED MY PRINTER EVERYTHING WORKED FINE....OBVIOUSLY I MESSED UP SOMETHING IN THE RE-INSTALL?

Please reload the drivers and software on the Win7 PC.  Reconfigure and try again. 
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Similar Messages

  • HP Officejet pro 8500A plus can not print from ethernet connect computer

    Setup:
    HP Officjet Pro 8500A Plus connected to a netgear wireless router using wired ethernet.
    Desktop with windows7 connected to the same netgear wireless router using wired ethernet.
    Can print from other computers connected to the the wireless router using wifi but can not print from this desktop connected using the wired ethernet.
    Can not print from the Windows7 PC which is connected to router over wired Ethernet. Printer is connected to the same router using wired Ethernet. Other notebook connected to the router over wireless prints.
    Windows7 device & Printerhows printer is ok.
     Once  a job is sent to printer, show status printing for a while after the status will show error.
    Now the status shows error
    HP Print and Scan doctors shows printer ok.
    But if you try to print the test page, unable to communicate to printer error comes.
    Tool box can read all information about the printer

    Please reload the drivers and software on the Win7 PC.  Reconfigure and try again. 
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • I have a hp officejet pro 8500a plus. can i print in all black when the other ink colors are out?

    i'd like to find out if there is a way i can still in black if i have one color cartridge empty

    This model has separate ink supplies and printheads.  Ink is required in all the colors to keep the printheads and plumbing from clogging.  See this page for information on how ink is used.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

    As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
    Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
    There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

    It sounds like it could be a permissions user since the admin account has no issue printing to it.
    Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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  • Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly​.

    hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
    HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
    Wireless Network Test Report - looks A-O.K.
    Turned off modem, printer and laptop & restarted modem, printer, laptop computer
    Seems that the computer can't "find" the printer, maybe.
    Any suggestions would be appreciated!

    If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open.  Is your printer visible in that window?
    If not, try printing a configuration report from the printer, to get the IP address your printer currently has.  If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
    If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field.  If the printer is available, it should pick the model automatically.
    Cheers,
    dot11
    I am an HP Employee
    Please mark the post that solves your problem as "Accepted Solution"
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    I work for HP

  • HP Officejet Pro 8500A Plus - Magenta Not Printing

    I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta. 
    Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
    Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
    The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
    I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
    I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
    When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
    I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it:  C4908A, 2016/05/22.  The newest cartridge I put in has a September 2017 expiration date (part number C4908A). 
    I am not getting any error messages or anything, there is just no Magenta being printed.
    First - I would like to know how to fix this issue with the HP printer.
    Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
    Thank you.

    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    RnRMusicMan
    I work on behalf of HP
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  • Officejet Pro 8500A Plus can't scan to e-mail

    I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010.  I'm trying to scan to e-mail and am having no luck.  From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF.  It performs the scan, but then on my computer, I get the following error:
    "The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email.  Please check your email configuration and try again."
    I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS.  I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program.  I then selected all Extenstions and Protocols and still no luck.
    Has anyone else had this problem and found a solution?  Thanks.  You may be wondering why I don't just use the Scan to Email instead of scan to computer.  Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
    Thanks.

    How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

  • Hp officeJet Pro 8500A plus - can't scan to PDF

    Hello
    After scanning from the upper tray (using the web service) I get - "failed to load PDF document".
    If I scan from the inner plate to Jpeg it works fine.
    What should I do to fix that ?
    Thanks
    Ofer

    Thank you Ofer,
    I have some suggestions for you, to hopefully have you scanning again!
    Try power cycling the network devices:
    Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
    Plug the router back in and wait another minute, next turn on the printer and computer.
    Try scanning again.
    If that does not help, try Uninstalling the Printer Software, restart the PC and reinstall the printer's Full Feature Driver, here: HP Officejet Pro Full Feature Software and Driver
    Try scanning again through Web Scan, and also try scanning through the printer software that would be installed on your desktop.
    Let me know how you make out!
    Have a great Monday
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500A Plus will not print

    My 2 month old printer will not print unless I open and close the print cartridge door. The printer screen says it is printing, but nothing happens. I have followed all of the steps on line, but nothing works. Anyone else have this problem?

    Does your printer display "Printing..." on the control panel, but never prints?
    I had such a problem. The only way I could get mine to print was to unplug the power cord and plug it back in.
    I found the problem was an "expired" ink cartridge.  I replaced the cartridge with a new one and the problem went away.  Check your ink cartridge statuses by using the Control Panel functions.  If you see one that is expired (my panel displays a yellow exclamation mark on that cartridge's icon), try replacing it and see if the problem goes away.
    My problem occurred whenever the printer went into "standby" mode.  I think when it wakes up it checks the cartridges and when the firmware finds an expired cartridge it locks up.  Just an educated guess.
    Good luck!  And if this helps, please click the Kudos button for me.

  • HP Officejet Pro 8500A Plus- Does not print; requires power off/on to reset.

    I've spend a month trying to resolve this issue.  When printing wirelessly, documents hang in the queue and never print.  When the printer power is cycled off then on, documents will print wirelessly, but only for a temporary period of undetermined time.  The next time I use the computer the problem is repeated.  I have uninstalled and reinstalled the software several times.  Running the HP Print and Scan doctor indicates everything is fine.  It isn't.  Your expertise is appreciated.
    This question was solved.
    View Solution.

    Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

    I've just spent about 3 hours researching a new inkjet color all-in-one.  At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus.  So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly.  I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function.  Thank god for the web -- it really clarifies things.  Anyway, some posts are from 2009, some from 2010, some from this year.  Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine?  Have all the wrinkles been ironed out?  Will there be no unpleasant surprises for me when I hook it up?
    thanks,
    giraut

    Followup:
    Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus.  I did the regular install of software and drivers exactly as instructed in the manual.  And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7.  The wireless function also works flawlessly.  I have not had to to download any drivers or updates from HP.  Yet.
    As for quality, I am actually very impressed.  I was not expecting much, having had mediocre HP all-in-ones before.  My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental.  So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent.  It actually appears to have been a good purchase, knock on wood.  But of course time will tell.
    giraut

  • Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

    I have an HP OfficeJet Pro 8500A Plus All-in-One on my network.  My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable.  For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
    Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now.  I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue.  But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
    Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do.  It just indicates that this is part of a generic network.   Ideas?  (All computers run Win7.)

    Hi pulind,
    Run the diagnostic utility from Message 2 of 5
    I am an HP employee.
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    Please mark the post that solves your problem as "Accepted Solution"

  • My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

    Hallo, thank you for trying to help. Here is my problem:
    In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
    There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
    What can I do?

    Hey helmut,
    You can also try the ePrint method listed here if you can't get AirPrint working:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
    The application HP home and biz app is free in the app catalogue!
    Hope this helps.
    I work for HP.

  • HP Officejet Pro 8500A Plus printing issues

    I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
    Download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

    The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
    Try these generic fixes first (and then do the reset printing system and re-add again):
    http://support.apple.com/kb/ts1417
    (one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

  • Booklet printing hp officejet pro 8500a plus

    I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro.  I can print booklet format from PDF documents, but not from Word.  In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing.  How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

    NOTE:    The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
    found online in user guide  I am researching to find a printer that can do booklet printing

  • How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

    How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

    Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6,  5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats  you are limited by the driver to what is typically available in an office, in this case:  A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

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