HP Officejet Pro 8500a plus ERROR COOE 0060

I opened my printer to fix a paperjam message (it has no more warranty anyways), i saw from forums this was a broken gear issue, in the process to fix this, a new problem began, now in the screen it says C00E 0060, i have readed it could be the pump motor, but does anyone knows what exactly the problem is? when i turn it on i can hear the scanner working, then goes to the blue screen with COOE 0060.
Thanks in advance and sorry for bad english.

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
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HP Officejet Pro 8500A Plus (Error E0060)

I have a HP Officejet Pro 8500A Plus and when I power it up it shows the HP logo on the screen then the paper feed starts to run then it stops and I get a message saying "Unable to send or recieve fax" then it says Error E0060. Then the another message saying to turn the power off then on again and the screen flashes. Now the printer isn't connected to the computer and I have not put any paper in it. I would like to know what is wrong with it. What do I need to fix it, and how much would it cost to get this lovely printer fixed?

Hi Rossainz, I don't know that I can answer 'what is wrong with it', but I would be happy to help you figure it out and better yet, resolve the issue. Let's first try leaving the printer on and unplugging the power cable out of the back. Leave it unplugged for a full minute during which time you can hold down the power button for just a few seconds to help release and build up power, then plug the power cable back in. If the issue persists, please let me know and we will see what other solutions might do the trick.

Alignment failure - HP Officejet Pro 8500A Plus

I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
Craigranderson

Hi craigranderson, and welcome to the HP Forums.
I see you are experiencing an alignment failure. I would like to try and help.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
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HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
2.-OS: Windows 7-64
3.-No error messages
4.-No changes have been made
5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much wasted ink .
I've been using "hp premium plus glossy photo paper" and getting very dark photos.
Before this printer I used a Deskjet 5550 with the same paper and getting great quality.
Thank you. Luis Cuenca
This question was solved.
View Solution.

HI cuencaky,
Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer.
This type of paper is known to work very well.
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I'm a printer tech with HP.

HP Officejet Pro 8500A Plus and Windows 8

Hi all ~
Can anyone tell us what this means and walk us through a fix? (You'll know from the question what our level of expertise is....)
We've had an HP Office Pro 8500A Plus for a couple of years. We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan. When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system"
We don't know how to proceed.
Thanks
This question was solved.
View Solution.

Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there. Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers.
In this link, you will find all of the software downloads available for the printer.
--Officejet Pro 8500A Plus--
If you are installing the printer with a USB cord, unplug the cord before proceeding. Let me know if I can be of any more assistance.
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I am unable to get my officejet pro 8500a plus online,

my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out. I even brought a new laptop and still cannot get printer online - so obviously a printer error!! Please help as very frustrated!!

Please provide the following relevant information so someone can help including:
Printer Model - done
Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
Just want to verify the blue wireless light status again. Can you print out a network config sheet and tell us what the status of the wireless radio is?
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Booklet printing hp officejet pro 8500a plus

I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro. I can print booklet format from PDF documents, but not from Word. In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing. How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

HP Officejet Pro 8500a plus ERROR COOE 0060

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