HP Officejet Pro 8500A Plus printer is stuck in maintenance mode

I have had my 8500A for over 6 months without incident, but tonight it suffered its first paper jam -- and though I removed all visible paper, the error message said I still needed to open the access and clear the jam. I thought a reboot might help so I turned off the power and after a few seconds turned it back on. I got a message saying the printer was checking itself and that this might take a few minutes. I let it run for literally 2 hours with this same message showing before pressing the red X on the control panel to try and exit this mode. Now I have an error mesage saying "maintenance cannot be interrupted" and the printer remains frozen. Any ideas on how I can get it to operate again?

I am sorry that no one saw this to respond sooner, but I am going to see if there is anything I can do to help.
First, we are going to try to do a specific type of reset. What I want you to do is open the printer and remove the ink cartridges as well as the print head from the machine. The print head should have a lever on the right-hand side that will lift up to release it.
Once these are all removed from the machine, unplug the printer from both the back of the unit and the wall outlet for thirty seconds. Then plug the machine back in and wait for the error message for a missing/damaged printhead. Now replace the pinthead in the machine and close the top. When the machine indicates that the ink cartridges are likewise missing/damaged, replace those too in the machine.
Here, if you all goes well, the machine should re-enter its diagnostics and initialization.
Additionally, here is a little information on resets: http://h30434.www3.hp.com/t5/Other-Printing-Questions/Printer-Resets-What-You-Should-Know/m-p/234739...
Let me know how this goes!

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How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
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WARNING - this will delete ALL of your printers!
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The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint

OS MAC 10.6.8 Snow Leopard. I am using a wireless connection, no USB, and everything worked fine at one time. Recently, all remote printing, including Airprint stopped connecting. I am unable to access anything on the HP website via the printer except for the Apps. My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults. Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code. Thus, I can do no troubleshooting via the HP website. I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works. I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this.

Hello lynnmilicevic,
First I want to reassure you by letting you know that the web services support has no expiration. Next I want to address the issue with ePrint. You will not have to take the printer completely back to factory settings, but you will have to disable and re-enable the printer's web services. You can remove the web services by going to the setup menu, select the web services setup, select restore factory defaults ( note, this only restores web services to the factory defaults, everything else, i.e. wireless, fax, ect., will still have the settings that you have created), and select yes. You will get a message saying that the web services have been reset. Now go back to the setup menu, select web services, and follow the prompts to re-enable web services. Once you have the web services enabled again, you will have to go the eprintcenter.com, log in, and add the printer to the account again. A very unfortionate part of this is that you will not be able to get the same custom e-mail for your printer. The original custom e-mail will be locked for about 6 months. If this does not help, let me know and I will see what can be done.
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My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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Booklet printing hp officejet pro 8500a plus

I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro. I can print booklet format from PDF documents, but not from Word. In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing. How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
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Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
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My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
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When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
2.-OS: Windows 7-64
3.-No error messages
4.-No changes have been made
5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much wasted ink .
I've been using "hp premium plus glossy photo paper" and getting very dark photos.
Before this printer I used a Deskjet 5550 with the same paper and getting great quality.
Thank you. Luis Cuenca
This question was solved.
View Solution.

HI cuencaky,
Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer.
This type of paper is known to work very well.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly.

hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
Wireless Network Test Report - looks A-O.K.
Turned off modem, printer and laptop & restarted modem, printer, laptop computer
Seems that the computer can't "find" the printer, maybe.
Any suggestions would be appreciated!

If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open. Is your printer visible in that window?
If not, try printing a configuration report from the printer, to get the IP address your printer currently has. If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field. If the printer is available, it should pick the model automatically.
Cheers,
dot11
I am an HP Employee
Please mark the post that solves your problem as "Accepted Solution"
Click the KUDOS Star to say "Thanks" if my answer solved your problem
I work for HP

My printer officejet pro 8500A plus won't go into power or screen saver mode with XP Prof/

why doesn't my printer officejet pro 8500A plus go into power save or screen saver mode with windows XP Professional?
I have updated the firmware, i've put the printer through a power cycle, I did a semifull reset. I checked the boxes to on for power save and screensaver. Yet my printer runs through the product tour all day long

the only place I can find to enable power and screen savings is on the printer LCD itself. Is there somewhere else to look for this option? I look at printer HP on windows go to properties and there is no way to enable power saver mode.

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Alignment failure - HP Officejet Pro 8500A Plus

I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
Craigranderson

Hi craigranderson, and welcome to the HP Forums.
I see you are experiencing an alignment failure. I would like to try and help.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
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HP Officejet Pro 8500A Plus printer is stuck in maintenance mode

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